After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Voir plus
L'entreprise a répondu
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Voir plus
L'entreprise a répondu
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Coordonnées de contact
Love Lane, GL7 1XD, Cirencester, Royaume-Uni
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A very difficult process and experience
A very difficult process and experience
Following being made redundant and making a claim on my unemployment insurance that I have paid into each month for many years - I found that the process of dealing with Trent to be extremely painful and frustrating. Several different people dealt with the claim (which is to be expected) but mostly they had not fully looked at previous correspondence. On a number of occasions information would be requested and subsequently sent and then repeated requests for the same information would be issued. Then more requests for further information would be issued. Then when claim was finally accepted the dates were incorrect and I then had to prove what the dates and periods should be. On the whole a very unpleasant experience and you can't help but feel that they think you are trying to make fraudulent claim despite being policy holder for so long. This does not feel great particularly at a time when you are actively seeking new employment which in itself can be very stressful. Needless to say that I am now assessing whether it is worth continuing any cover or not.
29 décembre 2025
Avis spontané
Réponse de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Eventually and very quickly I got paid…
Eventually and very quickly I got paid out after initially advising they would not be paying this claim, but after I complained they took it on board and raised a complaint then sent it to the underwriters and they deemed that the claim would be upheld, thank you.
2 janvier 2026
Avis spontané
Réponse de Trent Services
Dear Miss Smith,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great company
I only had positive experience with Trent Services. Staff always helpful and polite, when calling with enquiries. Never had claim rejected and I have been with Trent Sevices for years.
14 décembre 2025
Avis spontané
Réponse de Trent Services
Dear Mr Musielak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Prompt processing of my insurance claim…
Prompt processing of my insurance claim and a rational and transparent explanation of how much would be paid.
22 décembre 2025
Avis spontané
Réponse de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent services instantly dismissed the…
Trent services instantly dismissed the claim and it took convincing by the vet practise for Trent Services to pay what was due. .
15 décembre 2025
Avis spontané
Réponse de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Painless & easy
Completing the online portal with information was really straightforward. I received notification that the vet had responded and then notification that the money was getting paid. Painless & easy
10 novembre 2025
Avis spontané
Réponse de Trent Services
Dear Mrs Freeland,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to deal with!
20 novembre 2025
Avis spontané
Réponse de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
claim sorted without a fuss and if i…
claim sorted without a fuss and if i needed to speak to someone the phone was answered by a human.
25 novembre 2025
Avis spontané
Réponse de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The communication between the company…
The communication between the company and me could of been better, I had to chase them to find out what was happening and only found out it had been approved after phoning the vets to see if they had any updates, they said they would have a decision after 5 working days but it was a full week after the claim went in
20 novembre 2025
Avis spontané
Réponse de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Recent Insurance Claim
All of the team members were very helpful and friendly
20 novembre 2025
Avis spontané
Réponse de Trent Services
Dear Mr Elliott,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim following dog attack
Claim was dealt with promptly and great communication. Could not fault this company.
20 novembre 2025
Avis spontané
Réponse de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly customer service
The claim process was easy and claim was processed in reasonable time, the customer service was very good and handled with compassion.
14 octobre 2025
Avis spontané
Réponse de Trent Services
Dear Mr Yeates,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had the policy for 15 years and have…
I had the policy for 15 years and have made 1 claim in that whole time (having been made redundant). I was very unhappy with how they handled the claim, particularly in the eligibility to claim stage.
They cheated me out of one month's money by making me wait an extra month beyond the terms of the policy before I could start claiming and generally treated me like a piece of poop on their shoe! They seemed to be looking for any angle to get out of allowing me to claim.
I've now cancelled my policy and regret giving them my money for so long!
1 septembre 2025
Avis spontané
Réponse de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Lay-off insurance declined
Lay-off insurance declined. Ambiguous contract terms. AVOID. Be very careful. Reported to financial Ombudsman
16 novembre 2025
Avis spontané
Réponse de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Trent services are reliable and does…
Trent services are reliable and does prompt payment most of the time. I am well informed and I don’t have to ring to remind about the payment. The claim system is very favourable.
14 novembre 2025
Avis spontané
Réponse de Trent Services
Dear Mrs Rajah,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very easy to submit claim
Very easy to submit claim, and paid out very quickly. Great service.
1 novembre 2025
Avis spontané
Réponse de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick Payment
Really easy to make a claim on this pet insurance and my payment came through quickly with a clear explanation of the calculation.
3 novembre 2025
Avis spontané
Réponse de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient claim service but costly insurance.
My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in the cover following the change to Muddy Paws. I will certainly shop around for my next pet insurance. Hopefully this industry will be under investigation soon as is the cost of vets.
20 octobre 2025
Avis spontané
Réponse de Trent Services
Dear Mr Finlayson,
Thank you for taking the time to give your feedback. We would first like to take this opportunity to offer our dearest condolences for your loss. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
My vet made a direct claim which was…
My vet made a direct claim which was thorough and processed smoothly. It’s important these get settled efficiently at very stressful times. Thankyou.
23 octobre 2025
Avis spontané
Réponse de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Brilliant service
Brilliant service . My dog Rocco had a lump removed they liased with the vets and once my he had his last check up the insurance claim form was sent to them and within a week they paid the money into my account. Brilliant service .
13 octobre 2025
Avis spontané
Réponse de Trent Services
Dear Mrs Lamparelli,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.