Tropical Sky Avis 

923
TrustScore 4.5 sur 5

4,7

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Noté 5 sur 5 étoiles

Roisin in Tropical Sky helped us book our dream holiday - Roisin gave us options and was most helpful with our queries, had great guidance and knowledge of our destination. Pleasure to deal with & l... Voir plus

Noté 5 sur 5 étoiles

Have used Tropical sky and their sister company American Sky 4 times now and can't recommend them enough. Advisors have always been mega helpful and informative and importantly , very patient. All my... Voir plus

Noté 5 sur 5 étoiles

I had the pleasure this afternoon of booking a holiday to Antigua, and the customer service provided by Katie Guy was Top Drawer !! I had a quote for one hotel, and whilst waiting to confirm annual le... Voir plus

Noté 5 sur 5 étoiles

Recently I have been served by one of the Travel Expert Katarzyna Tryjankowska from the Tropical Sky Travel Company. I never seen this Company before. I must admit her professionalism, attention to... Voir plus

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4,7

Excellent

TrustScore 4.5 sur 5

923 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(923)

44 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

We had a 5* holiday to JA Manafaru in…

We had a 5* holiday to JA Manafaru in the Maldives. Everything was organised through Tropical Sky and I would definitely use them again. Everything went to plan and they even got us our same water villa we had 6 years before! Thank you we will be back.

19 janvier 2025
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review, we are delighted that you had a wonderful holiday to the Maldives and everything went to plan. Best wishes.

Noté 5 sur 5 étoiles

Travelled to the Maldives several times…

Travelled to the Maldives several times using Tropical Sky. Can’t fault them, totally smooth process, paperwork consistently as promised and on time. Always fast to respond to any query. Thoroughly recommend them.

16 janvier 2025
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you have enjoyed some memorable holidays to the Maldives with us. We really value your custom and loyalty and look forward to helping you plan and book your next trip.

Noté 5 sur 5 étoiles

Perfect trip to Thailand

We booked our recent holiday to Thailand through Tropical Sky. I had my heart set on going to a certain hotel which unfortunately was booked up after taking a few days to decide. Sunny looked at all our options and came back to us with a few ways to still go to that hotel. The process was so easy and everything ran smoothly whilst we were in Thailand including all the transfers and information. Would definitely recommend and we’ll be booking this years road trip through this company.

29 novembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted to hear that you enjoyed a wonderful trip to Thailand and everything went smoothly. We look forward to helping you plan and book your next holiday. Best wishes.

Noté 5 sur 5 étoiles

Amazing Safari Kenya

From start to finish, Tropical Sky were amazing. We decided to book a trip of a lifetime to Kenya for Safari and some beach time for a big birthday and they didn't disappoint. Sejal Rajah supported us with this booking and tailored it when I sent her my wish list. It was important that it worked for our kids 8, 11 and 14 and they had a ball. Sejal was brilliant and assisted us with all the pieces that needed to put in place to work! Kenya was truly amazing and if you are thinking of going, give Sejal a call. I haven't anything negative to say at all about our trip, it was hands down the best trip ever. Thanks Sejal.

26 décembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that Sejal helped you create a wonderful family holiday and that you had a truly amazing time. We wish you a belated happy birthday and look forward to helping you plan your next trip!

Noté 5 sur 5 étoiles

Beyond our expectations

The team at Tropical Sky helped us to organise the holiday of a lifetime. We had an absolutely incredible trip. Everything exceeded our expectations. Thank you for all your help & support with the many requests we sent your way.

16 décembre 2024
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had a holiday of a lifetime and it exceeded your expectations. Our travel experts and concierge team are on hand to help and support with as many requests as you can think of! Best wishes.

Noté 5 sur 5 étoiles

Excellent personal service by…

Excellent personal service by professional staff. Always reply to emails promptly and very knowledgable helping you choose a holiday and any queries you may have. Paula has been really helpful.
Will definitely choose Tropical Sky for future holidays.

27 décembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you found Paula helpful in finding the right holiday for you. We value your loyalty and custom and look forward to helping you plan and book your next trip. Best wishes.

Noté 5 sur 5 étoiles

Excellent service from Katie

Excellent service from Katie. She has gone above and beyond to make our holiday possible. Prompt replies to queries and extremely helpful. I would not hesitate to use again and recomend to friends and family!

21 janvier 2025
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted to hear that Katie has helped you plan and book a wonderful holiday. We appreciate you recommending us too. Best wishes.

Noté 5 sur 5 étoiles

Paula at Tropical Sky was brilliant

Paula at Tropical Sky was brilliant. From making our first enquiries to booking & beyond, we found the team very helpful & responsive to our emails. When the time came for us to depart, our documents were received, a complimentary phone call & follow up email, to confirm we had everything needed prior to leaving. Just had the most amazing 14 nights in Sri Lanka, the first 10 was on an organized tour, followed by 4 nights at a beach side hotel, before our return home. Our guide Amitha was wonderful, he was so professional, polite, knowledgeable, funny & had such passion for his country. On our experience, we would recommend using Tropical Sky.

2 janvier 2025
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had an amazing trip to Sri Lanka and really appreciate you recommending Tropical Sky. Best wishes.

Noté 3 sur 5 étoiles

Could do better...

The trip felt poorly organised with missed pick up times upon arrival in Hanoi and our mid trip destination - Hoi An. Instead of local agent contacting us to inform about delays, or as in Hanoi airport providing more precise instruction for meet up point, we had to chase ourselves.
One of the tour guides was hard to understand and didn't seem to have much experience with busy day tours - there was no planned lunch, water, toilet breaks, etc.
The itinerary was packed full of sightseeing, which wouldn't be possible to accomplish in the time allocated. Despite of us cancelling a few things from the programme to begin with, we had to scrap further things at the time. When planning the tour the agents should take into account busy traffic, time needed for lunch breaks and time required to look at each sight, which wasn't communicated and made the experience stressful at times.
We also asked for a hotel upgrade in Hoi An from the town centre to a beach location, but the Tropical Sky didn't inform us it was a rainy season and it poured down for the 4 days we stayed there. Again, I feel that shows lack of expertise or caring.

21 décembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your feedback, we are sorry that you were unhappy with aspects of your tour. We understand the hotel in Hanoi gave you the wrong room, but realised their mistake, apologised and offered complementary spa services to make up for the inconvenience. We weren't aware of any other issues though, but are happy to investigate further if you would like us to. Please do let us know. Best wishes.

Noté 5 sur 5 étoiles

Flexible friendly team to design the ideal holiday

We have had two wonderful holidays with thanks to the team at Tropical Sky. We changed and fine-tuned our plans, and the team were in constant contact with replies to all our queries. This resulted in holidays to remember and we wouldn’t hesitate to work with Tropical Sky again for our next holiday

28 décembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you have enjoyed two wonderful holidays with us. We believe that holidays need careful planning and fine tuning, so our team are always on hand to help our valued clients (like you) create the best holiday experiences. We look forward to helping you plan and book your next trip! Best wishes.

Noté 5 sur 5 étoiles

Sri Lanka

First the first moment we contact Tropical Sky they were exemplary and helpful at all times.
The company that Tropical Sky work with in Sri Lanka were amazing, the guide Dinusha could not do enough for us, he was so professional, knowledgeable and his passion for his country shone though.

16 décembre 2024
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had a great holiday in Sri Lanka. We agree that our guides in Sri Lanka are second to none and really look after our guests. We love working with them! Best wishes from all of us at Tropical Sky.

Noté 5 sur 5 étoiles

Glad I found TropicalSky for my…

Glad I found TropicalSky for my holidays. They were extremely helpful in getting us great deal for our holiday. Iternary for the trip was spot on and had no hassle with it. All went well and had amazing holiday.

18 décembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for you 5 star review. We are glad you found us too and are delighted that you had an amazing holiday and found us to be helpful in planning the right trip at the best price! Best wishes.

Noté 1 sur 5 étoiles

Stay Away at All Costs

Absolute disaster of a so-called “travel agency”.

Roisin was friendly and helpful to start off. This quickly changed when payments were “due” - we had no advanced warning about this. Threatening emails were sent informing us that our reservation would be cancelled if we did not pay the balance by 5pm the same day - the email came in at 3pm.

Communication was absolutely shocking - our flights were changed both ways, and we had to pay extra on our outward flight. Again, no notice was given, and the ticketing manager was blamed. Additional payment was required for the change of flights - they’re delusional!

Flight home was cancelled and we had arrived at the airport. Turns out the flight did indeed take off. Full day delay, and absolutely no effort made by TS to sort this with the airline. We have still not been compensated for the additional nights accommodation.

When anything went wrong, Roisin and Tracey seemed to be on lunch - never returned calls to us and Roisin ghosted us completely on emails!

Still no resolution almost a year later. An awful experience considering that this was our Honeymoon.

WOULD STRONGLY RECOMMEND STAYING AWAY FROM TROPICAL SKY IF CONSIDERING BOOKING A TRIP!

31 décembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your feedback, which we are disappointed to read as Tracey has been in constant touch with you via email and phone. She is going to be in touch with you again very soon as really wants to help rectify the issues you experienced with Turkish Airlines. Best Wishes.

Noté 5 sur 5 étoiles

Excellent Organisational Skills and Destination Knowledge

There were several stages to this holiday and the organisation of these was exceptional. Everything went seamlessly. The attention to detail was exemplary from selecting perfect hotels based on our needs to booking great seats on our flights. Pre holiday communication was excellent ensuring we had all the information and documentation required.

24 novembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had a wonderful holiday and everything went seamlessly. We look forward to helping you plan and book your next trip! Best wishes from Tropical Sky.

Noté 1 sur 5 étoiles

Unprofessional And No Customer Care Company

Extremely dissapointed with this so to said taylor made company. Was to be my WEDDING in Sri Lanka. Was not advised at any time of booking that Uga Bay was 6 to 7 hours away from airport after travelling 12 hours on a flight. The agent (Sunny Abazid) at no time reached out to try and suggest or solve the problem. The agent did not even address me by email by my name and comment left was 'Its a private car just for you' as if this was good enough to justify themselves that this was good enough for me to accept and they had initially put themselves out and the problem was solved! An unproffessional agent lacking in customer care, a couldn't care less lazy attitude. Appaling! I would like to take the time to thank Samantha Hohol from Tropical Sky who has gone out of her way to rectify the earlier problem i had. Nothing has been too much trouble, We now have a wedding in May 2025 to very much look forward to. A huge thank you again.

21 décembre 2024
Avis spontané
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Réponse de Tropical Sky

Thank you for your feedback. We are sorry that you are unhappy with our service so far. As you aren't due to travel until May we do hope that you will allow us to help rectify things, as we really want to ensure that you enjoy the wedding and holiday you deserve. A member of our Customer Services team will be in touch very soon. Best Wishes.

Hi Again, thank you for updating your review. We are delighted that Sam was able to rectify the issues for you and you are now able to look forward to your wedding in Sir Lanka. We are a family run business and care for every single one of our customers, so when we get negative feedback like this we go to great lengths to investigate and rectify any issues.

We would be grateful if you could edit your review to give a higher score, or remove it completely, so that the review score now reflects Sam's great customer service.

If you don't feel comfortable removing the review, we completely understand and just hope that those thinking of holidaying with us, and are reading these reviews, will read how we resolved things for you. Wishing you all the very best and the most wonderful wedding holiday in Sri Lanka.

Noté 5 sur 5 étoiles

1st class travel agency

Tropical sky have been brilliant organising a holiday to Vietnam Cambodia and Laos. Really couldn’t fault it. We chose our own hotels, they responded to many queries and emails. All went to plan, the tour was amazing, the guides and transport fabulous. Charlotte and Suzanne thank you so much! Highly recommend

8 novembre 2024
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted that you had a fabulous time in the Far East and couldn't fault our service. I have forwarded your lovely feedback to Charlotte and Suzanne, who are on hand to help you plan and book your next trip!
Best Wishes and Happy Christmas from us all at Tropical Sky.

Noté 5 sur 5 étoiles

Excellent service time and time again.

From Antigua to Vietnam and many many places (most recently Cyprus) in between, we have been using Tropical Sky since 2017 and have found them to be an exceptional company with an absolute focus on customer service and trying to meet the customer needs.
Anytime we have had any issues with or on our holidays, they have not been the fault of Tropical Sky, however they have taken the time to fix them and ensure resolution.
Having always looked at comparisons sites or alternative ways of booking, we find ourselves sticking with Tropical Sky for value for money and an all round better experience.

23 novembre 2024
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Réponse de Tropical Sky

Thank you for your lovely 5 star review and also for being such a fabulous and loyal customer. We wish you a very Happy Christmas and look forward to helping you plan and book some more wonderful holidays in 2025.

Noté 5 sur 5 étoiles

Great service!

Marie was really helpful in organising our trip when accommodation was tight - very efficient, easy to deal with and found us just the right thing for what we needed. Top service - couldn't fault it.

10 septembre 2024
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Réponse de Tropical Sky

Thank you for your 5 star review. We are delighted to hear that Marie has helped you plan a wonderful trip for you. Best Wishes.

Noté 5 sur 5 étoiles

TWO HOLIDAYS FOR THE PRICE OF ONE!

I was so fortunate to deal with an incredible agent by the name of Katie guy in tropical sky Dublin office . She was so personable and left no stone unturned . I was looking for a holiday over Christmas for myself and my kids following my husbands recent death from pancreatic cancer: Katie put in so much work to meet my requirements , I had quite a few ! She was so good and found me such amazing deals that not only have we booked a holiday to the canaries over Christmas we have also booked a second one to the Maldives for the February , so we got two holidays for the price of one . I can’t thank katie enough . We will be using her to book all our holidays going forward . A superb travel agent to whom no request is too much . You will get the best service from Katie at Tropical sky . Thanks

5 novembre 2024
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Réponse de Tropical Sky

Thank you for your 5 star review, we are delighted to hear how impressed you are with Katie - We agree she’s one of our best travel experts!
We are deeply saddened to hear of your husband’s death and send you our heartfelt condolences. We hope your holidays will bring you all some comfort and joy.
If you need anything in the meantime, please don’t hesitate to get in touch. Best Wishes from us all at Tropical Sky.

Noté 5 sur 5 étoiles

Brilliant service from Tropical Sky

Just booked a holiday to Jamaica to celebrate my 60th birthday in February 2025. The travel agent Katie was incredibly helpful - listened to my requirements, provided clear quotes and when I changed my requirements was very happy to research further, providing additional quotes. Extremely pleased that I discovered Tropical Sky and that Katie is my contact - brilliant customer service 🤩

18 octobre 2024
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Réponse de Tropical Sky

Thank you for your 5 star review.
We are delighted to hear how impressed you are with Katie helping you plan and book your 60th birthday celebration holiday. We hope you have a fabulous time and please do get in touch in the meantime if you have any questions before you travel.
Best Wishes.

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