Roisin in Tropical Sky helped us book our dream holiday - Roisin gave us options and was most helpful with our queries, had great guidance and knowledge of our destination. Pleasure to deal with & l... Voir plus
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Have used Tropical sky and their sister company American Sky 4 times now and can't recommend them enough. Advisors have always been mega helpful and informative and importantly , very patient. All my... Voir plus
I had the pleasure this afternoon of booking a holiday to Antigua, and the customer service provided by Katie Guy was Top Drawer !! I had a quote for one hotel, and whilst waiting to confirm annual le... Voir plus
Recently I have been served by one of the Travel Expert Katarzyna Tryjankowska from the Tropical Sky Travel Company. I never seen this Company before. I must admit her professionalism, attention to... Voir plus
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À propos de l'entreprise
Coordonnées de contact
Tropical House, Garland Road, East Grinstead, West Sussex, RH19 1NJ, East Grinstead, Royaume-Uni
- 01342 331799
- info@tropicalsky.co.uk
- www.tropicalsky.co.uk
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We had a 5* holiday to JA Manafaru in…
We had a 5* holiday to JA Manafaru in the Maldives. Everything was organised through Tropical Sky and I would definitely use them again. Everything went to plan and they even got us our same water villa we had 6 years before! Thank you we will be back.

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Travelled to the Maldives several times…
Travelled to the Maldives several times using Tropical Sky. Can’t fault them, totally smooth process, paperwork consistently as promised and on time. Always fast to respond to any query. Thoroughly recommend them.

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Perfect trip to Thailand
We booked our recent holiday to Thailand through Tropical Sky. I had my heart set on going to a certain hotel which unfortunately was booked up after taking a few days to decide. Sunny looked at all our options and came back to us with a few ways to still go to that hotel. The process was so easy and everything ran smoothly whilst we were in Thailand including all the transfers and information. Would definitely recommend and we’ll be booking this years road trip through this company.

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Amazing Safari Kenya
From start to finish, Tropical Sky were amazing. We decided to book a trip of a lifetime to Kenya for Safari and some beach time for a big birthday and they didn't disappoint. Sejal Rajah supported us with this booking and tailored it when I sent her my wish list. It was important that it worked for our kids 8, 11 and 14 and they had a ball. Sejal was brilliant and assisted us with all the pieces that needed to put in place to work! Kenya was truly amazing and if you are thinking of going, give Sejal a call. I haven't anything negative to say at all about our trip, it was hands down the best trip ever. Thanks Sejal.

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Beyond our expectations
The team at Tropical Sky helped us to organise the holiday of a lifetime. We had an absolutely incredible trip. Everything exceeded our expectations. Thank you for all your help & support with the many requests we sent your way.

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Excellent personal service by…
Excellent personal service by professional staff. Always reply to emails promptly and very knowledgable helping you choose a holiday and any queries you may have. Paula has been really helpful.
Will definitely choose Tropical Sky for future holidays.

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Excellent service from Katie
Excellent service from Katie. She has gone above and beyond to make our holiday possible. Prompt replies to queries and extremely helpful. I would not hesitate to use again and recomend to friends and family!

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Paula at Tropical Sky was brilliant
Paula at Tropical Sky was brilliant. From making our first enquiries to booking & beyond, we found the team very helpful & responsive to our emails. When the time came for us to depart, our documents were received, a complimentary phone call & follow up email, to confirm we had everything needed prior to leaving. Just had the most amazing 14 nights in Sri Lanka, the first 10 was on an organized tour, followed by 4 nights at a beach side hotel, before our return home. Our guide Amitha was wonderful, he was so professional, polite, knowledgeable, funny & had such passion for his country. On our experience, we would recommend using Tropical Sky.

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Could do better...
The trip felt poorly organised with missed pick up times upon arrival in Hanoi and our mid trip destination - Hoi An. Instead of local agent contacting us to inform about delays, or as in Hanoi airport providing more precise instruction for meet up point, we had to chase ourselves.
One of the tour guides was hard to understand and didn't seem to have much experience with busy day tours - there was no planned lunch, water, toilet breaks, etc.
The itinerary was packed full of sightseeing, which wouldn't be possible to accomplish in the time allocated. Despite of us cancelling a few things from the programme to begin with, we had to scrap further things at the time. When planning the tour the agents should take into account busy traffic, time needed for lunch breaks and time required to look at each sight, which wasn't communicated and made the experience stressful at times.
We also asked for a hotel upgrade in Hoi An from the town centre to a beach location, but the Tropical Sky didn't inform us it was a rainy season and it poured down for the 4 days we stayed there. Again, I feel that shows lack of expertise or caring.

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Flexible friendly team to design the ideal holiday
We have had two wonderful holidays with thanks to the team at Tropical Sky. We changed and fine-tuned our plans, and the team were in constant contact with replies to all our queries. This resulted in holidays to remember and we wouldn’t hesitate to work with Tropical Sky again for our next holiday

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Sri Lanka
First the first moment we contact Tropical Sky they were exemplary and helpful at all times.
The company that Tropical Sky work with in Sri Lanka were amazing, the guide Dinusha could not do enough for us, he was so professional, knowledgeable and his passion for his country shone though.

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Glad I found TropicalSky for my…
Glad I found TropicalSky for my holidays. They were extremely helpful in getting us great deal for our holiday. Iternary for the trip was spot on and had no hassle with it. All went well and had amazing holiday.

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Stay Away at All Costs
Absolute disaster of a so-called “travel agency”.
Roisin was friendly and helpful to start off. This quickly changed when payments were “due” - we had no advanced warning about this. Threatening emails were sent informing us that our reservation would be cancelled if we did not pay the balance by 5pm the same day - the email came in at 3pm.
Communication was absolutely shocking - our flights were changed both ways, and we had to pay extra on our outward flight. Again, no notice was given, and the ticketing manager was blamed. Additional payment was required for the change of flights - they’re delusional!
Flight home was cancelled and we had arrived at the airport. Turns out the flight did indeed take off. Full day delay, and absolutely no effort made by TS to sort this with the airline. We have still not been compensated for the additional nights accommodation.
When anything went wrong, Roisin and Tracey seemed to be on lunch - never returned calls to us and Roisin ghosted us completely on emails!
Still no resolution almost a year later. An awful experience considering that this was our Honeymoon.
WOULD STRONGLY RECOMMEND STAYING AWAY FROM TROPICAL SKY IF CONSIDERING BOOKING A TRIP!

Réponse de Tropical Sky
Excellent Organisational Skills and Destination Knowledge
There were several stages to this holiday and the organisation of these was exceptional. Everything went seamlessly. The attention to detail was exemplary from selecting perfect hotels based on our needs to booking great seats on our flights. Pre holiday communication was excellent ensuring we had all the information and documentation required.

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Unprofessional And No Customer Care Company
Extremely dissapointed with this so to said taylor made company. Was to be my WEDDING in Sri Lanka. Was not advised at any time of booking that Uga Bay was 6 to 7 hours away from airport after travelling 12 hours on a flight. The agent (Sunny Abazid) at no time reached out to try and suggest or solve the problem. The agent did not even address me by email by my name and comment left was 'Its a private car just for you' as if this was good enough to justify themselves that this was good enough for me to accept and they had initially put themselves out and the problem was solved! An unproffessional agent lacking in customer care, a couldn't care less lazy attitude. Appaling! I would like to take the time to thank Samantha Hohol from Tropical Sky who has gone out of her way to rectify the earlier problem i had. Nothing has been too much trouble, We now have a wedding in May 2025 to very much look forward to. A huge thank you again.

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1st class travel agency
Tropical sky have been brilliant organising a holiday to Vietnam Cambodia and Laos. Really couldn’t fault it. We chose our own hotels, they responded to many queries and emails. All went to plan, the tour was amazing, the guides and transport fabulous. Charlotte and Suzanne thank you so much! Highly recommend

Réponse de Tropical Sky
Excellent service time and time again.
From Antigua to Vietnam and many many places (most recently Cyprus) in between, we have been using Tropical Sky since 2017 and have found them to be an exceptional company with an absolute focus on customer service and trying to meet the customer needs.
Anytime we have had any issues with or on our holidays, they have not been the fault of Tropical Sky, however they have taken the time to fix them and ensure resolution.
Having always looked at comparisons sites or alternative ways of booking, we find ourselves sticking with Tropical Sky for value for money and an all round better experience.

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Great service!
Marie was really helpful in organising our trip when accommodation was tight - very efficient, easy to deal with and found us just the right thing for what we needed. Top service - couldn't fault it.

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TWO HOLIDAYS FOR THE PRICE OF ONE!
I was so fortunate to deal with an incredible agent by the name of Katie guy in tropical sky Dublin office . She was so personable and left no stone unturned . I was looking for a holiday over Christmas for myself and my kids following my husbands recent death from pancreatic cancer: Katie put in so much work to meet my requirements , I had quite a few ! She was so good and found me such amazing deals that not only have we booked a holiday to the canaries over Christmas we have also booked a second one to the Maldives for the February , so we got two holidays for the price of one . I can’t thank katie enough . We will be using her to book all our holidays going forward . A superb travel agent to whom no request is too much . You will get the best service from Katie at Tropical sky . Thanks

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Brilliant service from Tropical Sky
Just booked a holiday to Jamaica to celebrate my 60th birthday in February 2025. The travel agent Katie was incredibly helpful - listened to my requirements, provided clear quotes and when I changed my requirements was very happy to research further, providing additional quotes. Extremely pleased that I discovered Tropical Sky and that Katie is my contact - brilliant customer service 🤩

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