TTS Group Avis 

As a childminder, I find the glow-up village to be fantastic. It's a wonderful enhancement to our sensory tools. I'm definitely planning to purchase more. The investment is absolutely justified.

Great school resources, good price range.

The items themselves (4 large gym mats) are good quality. However it took nearly 3 months for them to be delivered (should have been 4-6 weeks), customer service just apologised for delay and said it would be another week, and another week, and another week. It was a very long wait for 4 mats!

No parcel was delivered rang up to have this rectified and not one person on the customer services team or managerial team rang me back or got my issues rectified £60 down and no parcel

Great product. Arrived quickly. Informed all along the way

A very easy site to order from good instructions on colour , size , and details of the product.
Would recommend TTS to friends & very prompt delivery .

Great sturdy quality. Lovely resources for heavy handed preschool children.

quick and easy ordering system, web site clear with lots of choice.

We are a small charity setting up a sensory room for our beneficiaries. We ordered several things from TTS. 3 have arrived, one has a delivery date of January and the other two have not been delivered.

TTS customer service are telling us it has been delivered, emailing us a photo that could have been taken anywhere but is definitely not our office and does not show proof of delivery.

Despite having paid in full, we still have not received the products we ordered. This is an appalling way to treat any customer, let alone a charitable organisation supporting vulnerable individuals.

Additionally, we are extremely dissatisfied with the disorganised customer service we have encountered. We have been contacted by multiple staff members, each giving contradictory information. As a result, we have been forced to repeat the same details repeatedly, wasting significant time and causing unnecessary frustration. This lack of consistency, care and professionalism is completely unacceptable.

The continued delay is now having a direct impact on the opening of our sensory room - a vital space for our staff and service users. As a small charity with limited resources, this situation is causing stress and negatively affecting the wellbeing of those who rely on our services as well as our staff members.

We request that you urgently investigate this matter, provide genuine and verifiable proof of delivery to our correct address, and take immediate steps to rectify the situation. We expect immediate action to resolve this matter and to receive the goods without any further delay.

Once I placed my order I received the usual confirmation however they gave me time to change or add to my order if needed.
Communication was great and products arrived on time, well packaged and of great quality. Im so pleased and my grandchildren will be very happy.

I am a childminder and the glow up village is amazing. It’s an excellent addition to our sensory equipment. I will be buying more of it. It’s definitely worth every penny

Purchase made on 17 Nov - (3 week ago!) Not only they didn't deliver what I paid for, are sending me emails to review the product, but also never replied to my email when I questioned about the non delivery! Insane!

Order tp01695191

I'm waiting.

Terrible customer service - avoid using
Edited:
I am now updating my review as TTS are now trying to resolve our order issue

Great service, fabulous range of products. Very happy with everything I have bought.

Fast delivery, well packed and item was just as described.

I ordered 2 tunnels. They are just as advertised. Bright and colourful and pack up into a bag for storage. Thank you TTS.
However the downside was the woeful parcelforce delivery.
The information on the card through the door was different to the email from the app instruction. So I was given 2 different collection points for the same tracking number. Apparently parcelforce staff know the communication doesn't work but the IT people don't seem able to resolve the issue. Also the parcelforce customer service phone number was never answered properly. I had to drive miles in the end to collect the parcels.
My advice to TTS is to use a different delivery service.
But full marks to TTS for a great product which will make 2 little boys very happy.

Good product and well packaged. Delivery was very quick.

I was kept up to date on my order, it was fast delivery and great quality products.

Good range of products, have bought from this company before, good quality products too, bought for my grandson who requires additional support. Always wait for special offers for an even better deal. Delivery is always quick.