UK Alternative Energy Ltd Avis 

A professional, efficient, and trustworthy organisation.
For several years UK Alternative Energy have serviced and maintained my air source heat. This year they installed and commissioned an energy storage battery that enables me to optimise energy developed through my PV solar panels.
From the point of requesting a quotation through to commissioning the battery, their service was exemplary. The initial contact, who visited our home and assessed our request, was thorough and explained in strong detail the features and benefits of the product without pressure or prejudice. Within the week, on the basis of the information provided we decided to purchase. A timescale for delivery, installation and payment was discussed and at the appointed date and time two engineers arrived to fit the battery. What particularly impressed, as much as the standard of work, was the attention to communication. The men consulted with us regarding positioning of the unit, then explained how they would install the battery and gateway control. Having completed the installation they then took time to explain how the unit should be operated and controlled using a very clever phone app. The handover was very hands on and supportive. Finally we were advised, very reassuringly, not to hesitate in contacting UKAE should we have any further questions or concerns. Perhaps the best way to describe our experience would be to say I cannot think of anything more they could have done to make it better.

Excellent quality workmanship to a very high standard - this is the 3rd time I have used this company to install equipment at my home. Courteous, good-humoured, professional installation staff (Steve & Tom) who did an excellent job. They took great care when working at my property and cleaned-up afterwards to a very high standard. I highly recommend this company.

Support from the Business Support Team Leader was second to none.

Excellent work completed by the technician.

Warranty for replacement inverter was upgraded.

We used UK Alternative Energy for a large 350Kw solar system on our 3 factory buildings. From start to finish they were easy to deal with, the work was to a far higher standard than I expected and the guys on site conducted themselves professionally.
The system we have ended up with has exceeded my expectations and on the whole would say the experience has been excellent.

Excellent service by a very competent Air conditioning engineer..thank you and well done!

From start to finish, the friendliness, professionalism and care were all excellent. This local Lincoln firm provided me with all the information required to make an informed choice about the solar system that was right for me. No sales pressure at all. The installation was carried out as scheduled and everywhere was left clean and tidy.
I would recommend them most highly.

Excellent service. Company reps. gave sound advice on where the installations should be fitted. Ben & his mate carried out the installations with great expertise, and left the site clean & tidy. Thoroughly recommend the company.

Apart from communications problems initially which may have been down to us being abroad, the whole sales and installation went really well. I do have a slight observation that since installation no one has reached out to me with any user documentation or warranty information regarding levels of maintenance and service. Does the system require any through life maintenance by user/installer?

The company have just installed 12 PV panels and an Eddi for me. I didn’t look for quotes with other companies because I’ve had a very positive experience with them over the last three years. My Panasonic heat pump and underfloor heating was installed over two years ago and I have recently had my second service.
My electricians who were involved with my renovation complimented the Uk Alternative Energy electricians on the quality and neatness of their work.
These have been big undertakings for me. In both projects there has been some miscommunications and maybe because the company is understandably expanding, there are examples of internal miscommunication. However, they have addressed all issues professionally. All of the staff are so lovely and committed - from Lee, the designer; Jo, the office administrator and all the field staff.
I would really recommend these guys - such a breath of fresh air.

They just did an excellent job from start to finish. I am really pleased with the outcome.

Professional, knowledgeable and highly skilled employees throughout every part of the business. Have used for solar and battery installation and servicing of heat pump etc. always helpful and provide a high level of service.

UK Alternative Energy have installed our solar panels, heat pump (including replacement of the microbore pipework) and Tesla battery. They have always been clear and efficient on costs and timing and the installations are neat and tidy. They have also carried out installations for friends and family which are equally good. I would not hesitate to recommend them.

Had a couple of hiccups at the start but the power wall that was fitted by Tom was a very professional job clean site after job finished I have used them before and would recommend them if you want solar panels or a home battery alternative energy would be my first choice.

UKAE installed a Tesla Powerwall battery for me having previously installed a solar system in 2022. The whole process was very smooth and the quality of work during the fitting of the battery was excellent with considerable attention to detail. The end result looks great. I have no hesitation in recommending UKAE very highly.

Installation was very neat and tidy . Pleased with all work . Friendly staff .

All round excellent company, great communication listen to the customer and nothing to much trouble. Very happy with our purchase and second power wall going in.

We first worked with Derrick and UKAE 7 years ago on a small commercial PV project at our business and everything was great, so when I wanted a larger, more complex system at another business it was them again we went to and haven’t been disappointed. We had loads of pre install support to be able to access grant funding and the professional approach of Derrick and his team was consistent throughout. Our latest install comprises of multiple panel placements across our site with multiple battery back up and hot water diverters and although it’s only been a few weeks since the works was completed we’re really happy and can see the benefits. Highly recommend UK Alternative Energy, you won’t find a better service or quality install and support.

The staff at UK Alternative Energy put the customer first, even if they can’t get out to you straight away they do everything they can to try and resolve the issue over the phone/text/video call. It doesn’t matter who you get through to you really do feel that they want to help. I have used them for Air Source Heat Pump servicing and when something has gone wrong and always a first class service.

Great team -- highly competent and very friendly ; whole job took an amazing 6.5 hours -- 8 in the team, all working together from ground works to electrical specialists.
Highly recommend.