Ultimate Activity Camps Avis 

166
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My daughter is enjoying the Camp so much at Camp Dragon, the staff are amazing! She was made to feel so welcome and now she is thriving here. She does many activities every day and comes home happy... Voir plus

Noté 5 sur 5 étoiles

My daughter loves her time at Ultimate. The camps are well run, slick and professional. The staff e.g. Marco at Kingston are really friendly and welcoming. The activities are always fun, varied and en... Voir plus

Noté 5 sur 5 étoiles

We are very happy with ultimate English camp in Holy Cross prep school. Our son 10 y.o. Made new friends, while playing table games, role games and others and his English improved during 2 weeks. Huge... Voir plus

Noté 3 sur 5 étoiles

My nine year old did the Ultimate activity camp for one week and the survival camp for another week - both at Rose Hill School. He normally throws himself into everything he does but he came back to... Voir plus

À propos de l'entreprise

  1. Camps de vacances et de divertissement
  2. Crèche

Informations provenant de diverses sources externes

Ultimate Activity provide activity based holiday childcare for 4-14 year olds. The perfect holiday childcare option during the school holidays!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

166 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(166)

19 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing customer service

My son loves this camp, we booked the 3rd time I think but I somehow managed to mess up the dates. I only realised this on the very day when we tried to drop him off and been told that I booked the following week, not the current one. I panicked and phoned them up if there is anything we can do and a very nice lady managed to change my booking, literally the very last minute so we were able to leave him at the camp and go to work.
Absolutely brilliant customer service, I am so grateful for your help in sorting this out!

29 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Davenies camp.... it's brilliant

My daughter is 8 and has been going to the Davenies camp for a few years now and she loves it. She really enjoys all the activities, always makes new friends and has a fab time. The instructors and group leaders are fantastic at Davenies and they keep coming back year after year which is testament to how good it is. My daughter and I would like to say a special thank you to Matt, Amy, Ali, Shaun and a host of others that make it so special. I feel so comfortable leaving my daughter with the team at Davenies Ultimate Activity.

11 avril 2024
Avis spontané
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Réponse de Ultimate Activity Camps

Thank you so much for your kind feedback, we are delighted to hear your daughter had such a great time on Camp with us this Easter and we hope to welcome you back again soon!

Noté 1 sur 5 étoiles

Never again

I’ve been registering my kids for ultimate activity camps for many years now. Never again I’m afraid!!!!
My little one went to Oxford camp for this half term. All was good until one kid came to the camp on her last day and started having anger issues. My daughter said she was frightened as the boy threatened her and push her claiming she’s just a girl. She informed the group manager who just ignored the situation. When I went to collect her, the manager didn’t say anything as she wasn’t aware of the incident. When I came back to talk to her, she was apologising saying that nobody told her anything. What a great manager to have!!! Very disappointed!

27 octobre 2023
Avis spontané
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Réponse de Ultimate Activity Camps

Dear Mimi K,

Thank you for taking the time to leave your feedback.

Firstly, please accept my sincere apologies for the experience that your daughter had whilst on camp. This is not what we expect from our camps.

We would like to take the opportunity to discuss this matter further with you. Please do get in touch with our Customer Support team on 0330 111 7077 alternatively you can email us at help@ultimateactivity.co.uk.

Kind Regards,

Noté 5 sur 5 étoiles

Amazing company with great people

Working for Ultimate Activity Camps this summer was an amazing job. The team are so supportive and friendly, they always go the extra mile to make sure children are happy and safe and I couldn't recommend them enough.

29 septembre 2023
Avis spontané
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Réponse de Ultimate Activity Camps

Hi Evie, thank you so much for taking the time to leave feedback on your experience with us during summer. It was so great to have you as part of the team. Let us know if there is ever anything you need and we wish you all the best with your future endeavours! Tim

Noté 5 sur 5 étoiles

Ultimate Activity Camps

My 11 year-old daughter attended the camp at Kingsheath, Birmingham for 5-days. In that time she enjoyed the range of activities offered and the friendliness of the staff. She would like to attend next year.

7 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Great activity camp

It was my son's first time attending the camp in Milton Keynes and after his first day he couldn't wait to go back. He enjoyed all the activities which were weather dependent. The staff were friendly and helpful especially Melissa

8 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Great camp with lots to do

Friendly staff and my children aged 8 and 12 loved it. They were naturally nervous beforehand and when the time came said they didn’t want to go. But when I picked them up after the first day, it was clear they just had a great time, had made friends and very keen to go back the next day.

31 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

2nd year in a row with them

2nd year in a row with them! My two daughters (now 12 and 5), love it! The only thing that would make it even better is if they added trips during the week…
Keep up the good work!
Best,
Abrar

16 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Fun but organised

Great and fun experience for Carlo in reading blue coat school.
Well organised week with plenty of sports and activities
Support from staff was great

25 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Big thumbs up from 14 year olds at Twyford UAC

My 14 year old twin boys attended the Ultimate Activity Camps at Twyford. They can be reluctant to join in with group activities but they loved the range of activities on offer, the staff team were great, and the facilities were excellent so they were very keen to go back for as many days as possible.

24 juillet 2023
Avis spontané
Noté 2 sur 5 étoiles

Not ultimate, and very few activities...

Two stars simply because the setting of Handcross Park School was beautiful and the on-site staff were welcoming. However we were left extremely disappointed by the lack of activities carried out during the week. My child came home bored, and upset by being left out of certain activities...

Swimming was promised - cancelled due to staff illness
Tennis was promised - stopped because the children were "tired"
Outdoor activities were cancelled due to "bad weather" (there was one day of rain through the week)
Football was offered, but only to the boys (Ultimate Activity Camps dispute this, effectively calling my football loving daughter a liar as a result)

Other activities not carried out but on the timetable;
Parachute games
Basketball
Volleyball
Drama
Bowling
Dodgeball
Tee Ball

I've been offered to send my child back for one free day in the next 12 months, however I'd rather not put her through that again, and none of her friends will be attending again to be there with her due to their poor experience through the week also.

I would not recommend Ultimate Activity Camps, and would suggest looking for alternative options to avoid disappointing more children with a boring week at school.

28 juillet 2023
Avis spontané
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Réponse de Ultimate Activity Camps

Dear Mr Borland,

Firstly, please accept our sincere apologies that your Daughter’s experience on Camp fell short of expectations in any way and for any disappointment caused.

Adverse weather can cause issues with our ability to run outdoor sessions, usually this is not an issue during the summer season. However, the wet and windy summer we have seen this year has meant our timetable has been subject to change more often than usual. This can sadly have an effect on the indoor sessions as we must change how we use the space with a larger number of groups.

We understand it is always disappointing when we are unable to run a swimming session. Regretfully, the Life Guard we had hired was unable to attend due to sickness and we were unable to replace them. All our Life Guards are required to have a NPLQ qualification in line with our policies and regulations which can make it harder to arrange last minute replacements.

Should you change your mind on the taking advantage of the free day offered pleased do let us know. We would love to have the opportunity to welcome your daughter back onto Camp in the future.

Noté 5 sur 5 étoiles

We love ultimate activity camps handcross park!

My daughter loves ultimate activity camps! She always comes backing telling me how fun her day was. We’ve been sending her here for a few years now and never had any issues, camp manager Rachel was always able to help and answer any questions I had. I love that the instructors know the children on a personal level. I was always being told that she wanted instructor Jack for her group as he was the best! Thank you Handcross. Would highly recommend to anyone looking for a fun activity camp for there child.

11 août 2022
Avis spontané
Noté 1 sur 5 étoiles

Don’t use this company.

Had childcare cancelled with less than 24 hours notice due to train strikes. They didn’t explore all options even though no doubt they will reply to this message and say it was out of their control. Don’t employ staff that can’t get themselves to work if there are train strikes. Simple. To top it off they only refunded the discounted day rate for booking months in advance, even though they cancelled at the last minute. Not even a free day on them offered. Terrible. Awful. Go with Camp Beaumont instead.

7 septembre 2022
Avis spontané
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Réponse de Ultimate Activity Camps

Dear AJ Russell

Please accept our apologies for any inconvenience caused due to the cancellation of your child’s group during our summer season.

We hire our staff on their ability to get to camp under normal circumstances. However as with many other commuters, the size and impact of the transport strikes in August meant that some of our staff were unable to get to work.

Safety is at the heart of everything we do and if staff shortages result in us not being able to meet our adult to child ratios, we are unfortunately left with no other responsible alternative but to cancel groups.

Please be assured that we always look to redeploy local staff and use our roaming and reserve staff pool where we can. However, this in turn was also made harder due to the strike action.

We understand late notice cancellations are a major inconvenience and as such they are always treated as a last resort.

If you would like to discuss this matter any further, please feel free to contact me via help@ultimateactivity.co.uk.

Regards,
Customer Support Team

Noté 1 sur 5 étoiles

Avoid Milton Keynes UAC even when there is a slight drizzle

There was a slight drizzle in the morning and no rain after lunch. However my kids had done none of the activities they were promised. All they had done was play badminton that too without any nets!!!, some art project indoor, badminton again for talent show, a half court crowded basketball on one hoop. Definitely not worth the money. Even the mk council sponsored free sessions were well worth the time which included free lunch. They don't tell you if they are cancelling their activities/schedules.

25 août 2022
Avis spontané
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Réponse de Ultimate Activity Camps

Dear Murali,

Thank you for taking the time to leave us a review after your recent experience at out Thornton College camp.

Unfortunately, wet weather had an impact on the day and some of our scheduled outdoor activities were unable to go ahead and we were required to make changes to our timetable. I am pleased to say we were able to run a full, fun and varied day of activities for the children we had on camp that day.

I am also pleased we have been able to resolve this matter with you to a satisfactory conclusion.

If you need anything else, please do let me know.

Tim Wenmouth,
Customer Support Manager.

Noté 5 sur 5 étoiles

I would give these guys six stars if I…

I would give these guys six stars if I could. Our twin boys had the time of their life at their camp in Cheltenham this summer. In think these camps are all about the Counsellors / staff they hire - and the team in Cheltenham are amazing. Highly recommend.

4 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Ultimate Activity Camp St Gabriels Newbury - Brilliant

We have just finished the October half term session put on at St Gabriels School in Newbury. We signed our 4 year old up for 3 days ( just in case it wasn't for her) and she had a brilliant time!
This programme is super simple to book online, email correspondence is good, we also called to book an extra day at short notice and they were very helpful. The signing in and collection of children on arrival at the venue was quick and effortless! Those looking after the children were caring and made them feel welcome so saying goodbye wasn't to hard or upsetting for the children. On every collection our child greeted us very excitedly and quickly asked if she could " Come again tomorrow" That, I think is a fantastic compliment to the staff of this event who are a credit to Ultimate Activity Camps. To have young children excited about their day and wanting to return is no small task. We will be rebooking with this company in the future and hoping for the same results

28 octobre 2021
Avis spontané

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