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Lisez les avis des autres

Noté 1 sur 5 étoiles

If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... Voir plus

Noté 1 sur 5 étoiles

I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... Voir plus

Noté 1 sur 5 étoiles

I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... Voir plus

Noté 5 sur 5 étoiles

We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Voir plus

À propos de l'entreprise

  1. Magasin de design et de décor intérieur
  2. Magasin de rideaux
  3. Accessoires de meubles
  4. Magasin d'ameublement et de décoration
  5. Miroiterie
  6. Magasin d'encadrement

Écrit par l'entreprise

Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

801 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Never updated on delayed delivery

I ordered a coat rack on 11/14 and won’t receive until 12/17. This was not explained to me at the time of purchase. Tracking of the delivery is non-existent. The package “supposedly” is sitting in Georgia.

When I called to check on the status, I was told the item was discontinued. They can’t confirm if my package is indeed sitting in Georgia or if I’m not going to receive the discontinued item.

First and last time ordering from this company.

10 décembre 2021
Logo de Umbra

Réponse de Umbra

Hello G Willis, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Noté 5 sur 5 étoiles

Like your products

Like your products, your website is efficient and useful. Keep up the good work. I have bought several products from you and I have been completely, if not more, satisfied by each. Your design is hot, yet it's functional. The tension bar organizer for the kitchen and those for curtains are brilliant for apartment dwellers. Helps me maximize my space.

7 décembre 2021
Noté 5 sur 5 étoiles

Pain-free check-out and real inventory

Pain-free check-out and appreciated that they had an inventory of their mirrors one big box chains were sold out or canceling orders. Hard to get anything these days with the pandemic, coupled with the holidays!

7 décembre 2021
Noté 5 sur 5 étoiles

I LOVE my new curtain rods

I LOVE my new curtain rods! They're great with the curtains I made, and, since the material is blackout, the "wrap-around" feature of the rods is perfect! I will definitely shop Umbra again!

6 décembre 2021
Noté 5 sur 5 étoiles

Love all the practical functionality…

Love all the practical functionality and beautiful sleek design. Wish there were more reviews describing the different color selections. Hard to see from the photos. I also wish you had more in stock at in person stores like The Container Store, and could also price match.

6 décembre 2021
Noté 4 sur 5 étoiles

I paid for 9 umbra curtain rod s

I paid for 9 umbra curtain rod s, you shipped 3 but says all 9 were delivered not true, I need what I paid for, within the time. Fedex did finally deliver the remaining curtain rods. The product is beautiful, along with the cost. Very impressed.

5 décembre 2021
Logo de Umbra

Réponse de Umbra

Hello Steven, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Noté 5 sur 5 étoiles

Nothing quite like an UMBRA product

I have purchased quite a few UMBRA products as they are beautifully made, very unusual in design & are all attractively priced based on their composition vs other sellers' selections. Dealing with Customer Service (if needed) is also wonderful as the representatives are all lovely, personable, respectful & knowledgeable about the products. Their site is heavenly when compared to other sellers as the pictures are large enough so you know what you will receive & details are quite thorough so there is no guesswork involved. I always think of UMBRA first when I need something & find that I am always satisfied with my choice.

4 décembre 2021
Noté 5 sur 5 étoiles

Quick and helpful customer service

I ordered a product less than a year ago. Some of the parts associated with the product went missing. I contacted customer service to see if I could purchase replacement parts. They told me that they don't sell individual replacement parts for the item, however they were able to locate extra parts in their warehouse and they would send them to me. Excellent customer service. Thank you.

3 décembre 2021
Avis spontané
Noté 2 sur 5 étoiles

The web site is very confusing…

The web site is very confusing regarding discount and offers
IT CAN BE DEFINETLY IMPROVED

29 novembre 2021
Logo de Umbra

Réponse de Umbra

Hello Marco, thank you for providing your feedback. We are sorry to hear about your Umbra shopping experience. We will share this with our team for future updates. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

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