If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... Voir plus
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I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... Voir plus
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... Voir plus
We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Voir plus
À propos de l'entreprise
- Magasin de design et de décor intérieur
- Magasin de rideaux
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Miroiterie
- Magasin d'encadrement
Écrit par l'entreprise
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Coordonnées de contact
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,7
Bas
801 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Flawless Love
Flawless, simple, modern, and quick on the shipping. What's not to love?
31 janvier 2022
I entered a discount code for $10…
I entered a discount code for $10 discount and it did not come off the total.
30 janvier 2022
Saw this in my doctor's office
Saw this in my doctor's office. Clever! Had to have it and bought one for my friend who is low on closet storage.
29 janvier 2022
Curtain rods are the best!!
Curtain rods are the best!!! They are perfect for all curtains. Love the design.
26 janvier 2022
5 Star Customer Service!
Umbra was kind enough to waive my shipping fee as I am a first time customer! I’m thankful that could do this as these days it’s all about customer service! I’ll be sure to recommend them to friends & family!
25 janvier 2022
Nice catalog
Nice catalog. Easy to use. Well laid out. Easy check out process. Love their products. Good quality and interesting designs.
19 janvier 2022
I was looking for a certain frame and I…
I was looking for a certain frame and I found it easily on the website. Ordering was easy. We’ll see how the rest goes!
18 janvier 2022
Outstanding customer service
Outstanding customer service, great products with high quality. Plus very fast shipping.
Thank you!
14 janvier 2022
Avis spontané
Sent me the wrong product
Sent me the wrong product. Emailed them immediately after opening the box and am still waiting for a response a week later.
Update: I received contact from Umbra not 24 hours after posting this review. They promptly sent me the correct items and allowed me to keep what they had incorrectly sent me. Many thanks to Umbra!
10 janvier 2022
Réponse de Umbra
Hello Jay, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Nice website and cool products.
10 janvier 2022
Simple to select item and place the…
Simple to select item and place the order. Can’t wait to receive it!
7 janvier 2022
Site did not acknowledge the discount…
Site did not acknowledge the discount code I was given....will not order again.
7 janvier 2022
Easy to find what I was looking for!
Easy to find what I was looking for. Product in stock and ready to ship.
Fast and simple order process and check out!
6 janvier 2022
So I placed this order on the 31st of…
So I placed this order on the 31st of Dec. Still no shipment info or stating it even shipped?
6 janvier 2022
Réponse de Umbra
Hello Charles, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Misleading
Dont rope me in by making it seem like I’d get 10 percent off by providing my email address and then demand my cel phone number to actually get it!
5 janvier 2022
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