Unleashed Software Avis 1 181

Happy to work with Claudiu Ghinea from Unleashed support team. He always follows up on our requests and is very attentive to our company's needs.

We had some unique setup requirements that Rutuja Jadhav was very helpful in resolving!

Getting on-boarded was an extremely easy process with Rutuja's help. She simplified things and worked methodically through my every question and change of direction. By the time we went live I was extremely confident in our set up and processes due to the support I received from her - thank you for making a stressful task much easier!

The best part of this entire process was dealing with Riley. His attention to our needs was amazing. I would recommend this company to anyone.

Great Software for inventory management. Super user friendly, intuitive interface and great reporting.

The implementation was done by Ebad Ismail, who was super helpful and went above and beyond, both in time & effort. Great work Ebad, really appreciate what you did for us! :)

Apart from being not really suitable for quoting custom assemblies with sub-assemblies, (we ended up using JGID specifically just for fast quoting of custom assemblies with the pricing broken down by components for the customer, it's lightning fast), Unleashed is the best inventory management software I could find in this price range.

It's really easy to use, and really easy to teach new team members coming on board.

Definitely a game changer for our business!!!

We’ve been using Unleashed for over five years and it’s been consistently reliable and easy to use. The platform has scaled well with our business, and the support team is genuinely outstanding — responsive, knowledgeable, and always willing to help. Highly recommended.

Our onboarding experience with Charlotte was great. She was very helpful and was happy for me to ask questions as often as I needed. Although I have found the software quite challenging to understand and get to grips with, now that we have a handle on it, it is great and I can see that it will be of huge benefit for our business. The most helpful aspects for us: seeing margins really clearly on all products and orders. Really detailed batch tracking which allows us to have super streamlined production.

Outstanding support from Ian Blaydes (Unleashed)

Ian Blaydes was absolutely exceptional in helping me get the CoffeeQuip Unleashed platform fully up and running. From start to finish, Ian was incredibly patient, highly knowledgeable, and always willing to go the extra mile.

No question was ever too small, and nothing was a problem, Ian took the time to explain everything clearly and made what could have been a complex setup feel straightforward and stress-free. His deep understanding of the Unleashed system gave me complete confidence that our platform was being set up correctly and efficiently.

I genuinely couldn’t have asked for better support. If you’re onboarding with Unleashed or need expert guidance, Ian Blaydes is an absolute asset and a credit to the Unleashed team.

Ian N. Blaydes helped us in our onboarding process, and everything went well. Thanks, Ian, for all your help

A very positive onboarding experience with Ebad I at Unleashed. Took time to understand our business processes to help us adjust to a new software. Overall we are very happy with the responsiveness of this package for our NZ business. Happy to recommend.

Alicia is absolutely amazing! She listens and takes the time to ensure she understands bottlenecks and frustration as well as encouraging and accepting of feedback. I know that my feedback is heard and taken into consideration for future updates. We are so fortunate to have a partnership with Alicia and Unleashed to get us moving in the right direction!

We had a good meeting with clear answers o our questions!

Ruxandra, was so efficient to respond to my enquiry, and is always available for support despite the problem. She involved the correct people within the team to help with our queries, and helps us to feel very supported.

Such kind and efficient support. Ruxandra has been so great to work alongside; always willing to lean into our requests and seek to find solutions to various workaround ideas.

Riley was our Flightpath consultant and he was fantastic. Every scenario/workflow we came to him with to figure how how to map out, he was able to help us and his advice throughout was phenomenal.

Charlotte Perry-Evans took the onboarding process to another level. She is extremely professional and doesn’t take anything lightly. She guides you from 0 to 10, making sure you are fully comfortable and confident with the software.

Exceptional Support from Ebad Ismail – A True Partner in Our Onboarding

We want to specifically acknowledge Ebad Ismail for the outstanding support he provided throughout our onboarding with Unleashed. From Day 1, Ebad demonstrated professionalism, deep product knowledge, and a genuine commitment to helping us succeed — not just “get through the setup.”

What stood out most was his ability to understand our business context, ask the right questions, and tailor explanations accordingly. He never resorted to generic answers; instead, he clarified complex inventory scenarios in a way that made sense for our workflows and industry constraints. He consistently went the extra mile — patiently walking through configuration options, providing clear step-by-step guidance, and following up to ensure we weren’t left with loose ends.

Even when we raised challenging questions about gaps or limitations we were discovering as real users, Ebad responded with professionalism, transparency, and a problem-solving mindset. He was responsive, respectful, and clearly invested in our successful adoption of the platform.

In an environment where support experiences can often feel transactional, Ebad made us feel heard and supported — like we truly had an advocate in the system. We highly recommend him and appreciate the positive impact he has had on our onboarding journey.

Thank you, Ebad — you set the standard for how support should be delivered.

Aida was extremely informative with answering my query. She provided screenshots to assist with her explanation of how the workflow will look.

Ruxandra Brezga does a great job managing customer needs. Responds quickly to queries, provides clear guidance, and consistently delivers excellent support.

alicia Lineham
returned my email promptly
understood my query
suggested a work around
implemented the workaround
customer happy.