UPVCSTORE LTD Avis 

Ordered set of door handles on 22nd April, no update from them, emailed them on 30th April, still no response and handles, very poor service

The one star review reflects the unacceptable customer service received. I ordered and paid for 3 items and received 2 of them. Since then I have contacted UPVC store by phone, text and email multiple times hoping this could be easily resolved, but I have received zero response. This is made more frustrating but the fact I can see they have seen my multiple texts. I can find no other way of contacting them and believe they are now simply ignoring my messages.

I placed an order on 26th March. I received an update from Evri on 27th March stating they were expecting my order. This has not yet been received on 13th April. I have contacted UPVC Stores multiple times, however their first response blamed the delay on the April Bank Holidays. There has been no further communication since despite multiple attempts to get in touch to arrange for my order to be shipped or a refund. This is unacceptable.

Ordered a sliding patio door handle weeks ago. It still hasn’t arrived Iv tried ringing, WhatsApp messages and email with no response.

Ordered two pairs premium handles, which arrived promptly as described. Unfortunately some of the order was damaged in transit, but was able to resolve with uPVC-store by contacting directly.

Ordering was ease they followed though well delivered as said
Well done

I ordered a new APECS lock cylinder from UPVC Store just over a week ago with some extra keys. I made an error on the order and Joe was very helpful in sorting it out. The new cylinder arrived next day, was fitted and the key registered with APECS with a secure PIN. This week, I ordered four more cylinders keyed alike to the original. Again, Joe was very helpful in sorting this out. The locks and keys are made to order by APECS and shipped out directly. I received a phone call from APECS requesting my secure PIN to authorise the making of the new locks, so their system really works! New locks arrived next day and work perfectly with the original keys. Top quality products from APECS and first rate service from UPVC Store. Highly recommended and I will definitely return for future cylinders/keys.

All went very well

Exactly what was required repaired handle fault, good delivery

Great choice and easy to navigate the website. Quick delivery.

First time using this company and I am so very pleased to say it has been a positive and good experience. Joe Edwards helped my brother and I get some Yale locks which were out of stock till March he kindly offered us APEC ones with the same specifications at no extra cost which was accepted as we needed the new locks. Even better the delivery was super fast and everything was as it should be. So extremely grateful to Joe for all his time and help and support. Highly recommended and have told friends and family members. Buy with confidence for an efficient quick service for quality locks. Thank you.

Absolute rip off when it comes to postage charges. Charged £15.99 for Royal Mail 24 Next Day Delivery and the item was sent using the cheapest of the cheap delivery companies EVRI, and item was not delivered on time, in fact still not delivered.
This was sold as Royal Mail delivery and I will be looking into this further as potential fraud.

I received my tilt and turn handle which worked perfectly and was great quality but one of the little caps was deformed - Really a cosmetic issue but a bit pesty. I contacted the company and can say their service was absolutely spectacular, from start to finish. They were so quick, efficient and professional answering my query and arranging to get the part to me all within less than 36hrs. Wouldn’t hesitate to recommend - if only every company was this good!

Great products that all fitted perfectly

Found the site on Google 😉
Web site very easy to navigate, product descriptions easy to find what you want.

Awful company. Waited 10 days for my order, then used their chatbot to find out when it would be delivered. Never got an answer, but received a partial refund the next day. No explanation. And why they would refund all but 85p, we shall never know. Avoid!

Almost can’t fault this company, however, the goods took 11 days to arrive thanks to the courier. By which time too late for purpose. When asked for refund I got no reply .

Superb service from start to finish
The staff were so very helpful and fast delivery of products
Highly recommend this company