UPVCSTORE LTD Avis 

Got advice on how to identify a lock on a door and brought up the link to the lock itself, all on a Saturday morning. Excellent service

Such a crap company. Bought a window hinge and even I explained what I really need to the guy on the phone, they sent a wrong one and when I showed it to my builder her said is wrong and he ordered himself the one he needs , contacted UPVC store and explain them and asked for return and refund, they were the worst company ever, took months to send me the return voucher. I paid £19.56 including £4.99 delivery and when I returned it they charged around £6 for return. disgrace , I just left it , they are not worth the hassle. Crap company ,

Very helpful and knowledgeable as usual nothing to much trouble and always good with alternative parts

No response to x2 emails within a week seeking advice/support for specific fit of a component. Good luck if you need them for after sales etc.

Having decided to upgrade my home's security, I turned to Ben at the UPVCstore. Having spoken about the options, I purchased the upgraded locks and within a day or two the order arrived. Fitted within 30 mins. Perfect. Thank You Ben

Really excellent customer service. Ordered product not in stock and they went out of their way to source it and it really was done so quickly. Ben Gennard is a real asset to that company. If only other companies had these standards. Highly recommend.

Brilliant service - went above & beyond to make sure I got the locks I needed, as quickly as possible. Surprisingly personal service from a simple online order. Good pricing too.

I was in a jam after my door handle would not activate the lever locking system and thus could not open my door. Rather than push me towards an expensive locksmith, I was given some excellent advice which enabled me to open the door myself and remove the faulty gearbox which the UPVCSTORE replaced at a very reasonable price. I then reassembled the door and everything worked perfectly. The net result being that I could fix the door quickly and save well over £200.00 in costs.

Excellent company to deal with! The customer service was brilliant, they were very helpful with my order! The delivery arrived very quickly within a couple of days, I will be placing more orders with them in the future and recommending to others! thank you!

Just bought some door furniture, what a helpful company to deal with amazing service nothing was too much trouble.
Realy appreciate it Thank you
Graham

Our uPVC door refused to lock, clearly replacement parts were required, the makers name (Fullex) was stamped on the mechanism, the next step was to ask the experts, I contacted the uPVC store who suggested that the measurements shown on their on-line store be used as a check together with their help. The replacement gear box (locking mechanism) was ordered late on the Wednesday, which arrived on Friday (we live in a remote Welsh village) which I fitted immediately, it fitted and operated perfectly.
All I can say is that the help I received from UPVC store locks people was without fault, the delivery was excellent, a big thank you for both help and a prompt service, also for the quality replacement gearbox.

I ordered a total of 5 assorted tubes of Stelmax filler and adhesive in 135g tubes, for shipment to the USA. Total was GBP58.27 plus GBP49.99 for shipping. Order was filled correctly and shipped promptly, so why just two stars? BECAUSE: the packaging left A LOT to be desired. Five tubes stuffed into a (thinly) padded envelope, then folded over and wrapped with brown adhesive packaging tape until the blob (that's what it looked like when received) was completely covered. Absolutely NO protection. Needless to say, the tubes were MANGLED. Surely, the shipping was sufficient to afford a protective BOX, at the very least? I doubt very much the actual cost to ship approximately 700 grams was more than GBP30. Maybe there was GBP20 worth of tape? I don't think so. What happened to the balance? The tubes can be used, but I will not get full use out of them because of the way they are crushed and bent.

First handle turned up damaged sent another damaged to then tell me it's down to manufacturing

Site navigation was so simple and easy to use, the shipping was fast and seamless and the product quality was of a good standard. Overall great business and I will order again.

Thanks again.

Very helpful and efficient service .

Easy to use website goods ordered and delivered promptly ... Good quality at a reasonable price