Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response.... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated... Voir plus
The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the m... Voir plus
My experience: Shop website, Find desired product, Verify shipping, Make purchase, Receive confirmation, Next day... receive cancellation (due to shipping constraints). You wasted my time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
US-Mattress has been providing mattresses to customers for over 20 years. We distribute our products through 275 vendors and have sold over 500,000 mattresses. We offer free shipping on all of our products and we are also a Google Trusted Store. If you're not satisfied with the mattress you purchased US-Mattress.com will exchange it for another one within 120 days of your purchase. Don’t forget about our furniture options, bedding and linens available. We carry more than 20,000 products all at the lowest prices guaranteed! Visit our website today!
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3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Coming up short.
I’m glad to get the product done but you do not offer the comforter I am looking for in the same style
15 décembre 2022
Réponse de US Mattress
Hello Tracy,
We apologize for any confusion regarding the automated updates that our system sends out. If you need any assistance regarding your order status, payment, or anything else, please reach out to support@us-mattress.com and we will respond within 24-48 hours.
Won't ship to commercial address
Cancelled my order as my address wasn't a residential address
14 décembre 2022
The absolute best I have encountered in a very long timeg timeCharlesm was an absolute pleasure
Charlesm was an absolute pleasure. Knowledge you rarely find any more. I am amazed at is ability to handle the customer with exact facts all the while dealing with me in a first rate fashion. He is rare. B
etter give him a raise.
12 décembre 2022
Avis spontané
Well here it is December 12 and my…
Well here it is December 12 and my order from Nov 28 is still not shipped or updated. Tried to call and I do not get through. Cannot contact via e-mail either.
update12/20/2022 They refunded my money as I guess they did not have the product. So I will add another star. I would have rather had the product.
12 décembre 2022
Réponse de US Mattress
Hello Walter,
We are very sorry to hear that you were unable to reach us via phone or email, this is unusual. Can you please provide the order number that you're looking for assistance on so that we can assist? We typically respond via email within 24-48 hours and have not been behind lately, please make sure you're emailing support@us-mattress.com so that we can assist.
Keep in mind that most items on our site do indicate a lead time of 2-4 weeks as they are made to order from the manufacturer before being shipped to your home, so this timing you have indicated isn't uncommon, however we are happy to provide an update for you!
Reasonable prices!
The website was user friendly! Was able to find the mattress I needed, relatively easily and the prices were reasonable.
11 décembre 2022
5 star service
Eric made our experience at US mattress worth it! I give him a 5 star in customer service.
11 décembre 2022
Really good interface and deal!
9 décembre 2022
JoyBed/us-mattress.com - 120-night guarantee
I purchased a JoyBed mattress from us-mattress.com, based on my online chats and phone conversations with the us-mattress sales team.
I was interested in the JoyBed because the website noted that it was comprised of all-natural materials (cotton and wool) and that it was a cooler alternative to other mattresses.
I asked each salesman/woman if the JoyBed would be as supportive as memory foam (which I had been using for 10 years). They all confirmed that the JoyBed was as supportive.
I was very disappointed with the mattress when it was de-boxed because of the uncomfortable coils within the mattress. There was no support, and the coils were unbearable.
JoyBed has a 120-night guarantee that I utilized. I contacted us-mattress.com via PayPal and ultimately received a full refund in March 2023.
Word to the wise:
- In general, only buy a mattress when you can physically see/feel it in person.
- Always pay with PayPal (they will fight the battle for you, when necessary).
11 août 2022
Avis spontané
Online Chat answered all of my…
Online Chat answered all of my questions and concerns with a convincing answers. Now I have more confidence in the transaction. Thank You,
Jeffrey Edwards
7 décembre 2022
Your site was user friendly where I able to locate item I was wanting to purchase and check out.…
Your site was user friendly where I found the product I was searching for easily and checkout was same.
7 décembre 2022
Travis at the Ferndale store was…
Travis at the Ferndale store was helpful, patient and answered all of my questions. He pointed out the pros and cons of the mattresses my daughter liked. In the end, I
feel like I made a good choice. I would refer others to him for sure.
4 décembre 2022
Good experience
Good price and service and selections also peace of mind with the 120 day guarantee
5 décembre 2022
Fabulous easy website! Great choice in mattresses
Fabulous easy website wonderful mattress they offer
4 décembre 2022
My experience:US Mattress LIES!
My experience:
Shop website,
Find desired product,
Verify shipping,
Make purchase,
Receive confirmation,
Next day... receive cancellation (due to shipping constraints).
You wasted my time, my energy, took my personal/financial info, then leave me in the lurch. If shipping to my location was not a viable option, that should have been made clear - instead of allowing me to go through the entire process.
Nowhere, during the process, was there ANY indication that you do not ship to Alaska. You clearly state, "Free, NATIONWIDE shipping." Last I checked, Alaska IS A PART OF THIS NATION!
DO NOT SELL SERVICES which you DO NOT PROVIDE!!! Honor the deals you do offer!
1 décembre 2022
Réponse de US Mattress
Hello J,
We are very sorry that your order was canceled due to your location. While we do offer Free Nationwide Shipping, it is indicated in the delivery information section of our website that we only deliver to the lower 48 states, and not to Alaska or Hawaii. We will however deliver to a freight forwarding company for you for free so that they can bring the freight to Alaska for you, so long as you make those arrangements ahead of time and supply the delivery address at the time of purchase.
Once again, we do apologize for the confusion and any inconvenience this has caused.
Easy ordering and great support for…
Easy ordering and great support for answering questions.
Thank you for the help,
Tyler L
1 décembre 2022
DELIVERY AND SET UP
I didn't like having to pay for set up. We could have done that ourselves and saved $300! I was not given another option. I just wanted the mattresses to be left at our door. They give you free delivery but charge way too much for setup.
29 novembre 2022
Quick and free delivery.
28 novembre 2022
Everything from start to finish
Everything from start to finish. Chatting with Charles was terrific. He shared his expertise and helped me a make a solid decision that will serve my needs the best.
28 novembre 2022
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