Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response.... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated... Voir plus
The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the m... Voir plus
My experience: Shop website, Find desired product, Verify shipping, Make purchase, Receive confirmation, Next day... receive cancellation (due to shipping constraints). You wasted my time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
US-Mattress has been providing mattresses to customers for over 20 years. We distribute our products through 275 vendors and have sold over 500,000 mattresses. We offer free shipping on all of our products and we are also a Google Trusted Store. If you're not satisfied with the mattress you purchased US-Mattress.com will exchange it for another one within 120 days of your purchase. Don’t forget about our furniture options, bedding and linens available. We carry more than 20,000 products all at the lowest prices guaranteed! Visit our website today!
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Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Great customer service experience
Quick, polite, easy to find out answer, didn't leave me on hold without checking in and letting me know what was happening. Fantastic support A+++
Description of purchase good
Customer service was excellent
Customer service was excellent. She/he has provided great suggestions for me and found me a mattress that met my budget.
assured what I am paying for is a brand new mattress
The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the mattress I was interested in might have been tried out and returned/exchanged by previous shoppers. He explained why the particular one I was looking at has not been tried out or anything like that and assured me it will be a brand new one. Thanks Tyler L. Awesome!
Easy to find products online
Easy to find products online. Good description with measurements
Kyle is amazing
Kyle is amazing! He helped me in every way and is extremely informed!! There were no aspects of my concerns that he did not meet or explain. I am fully satisfied with the service he has provided. Furthermore, Kyle is extremely empathetic, personable and a great individual to speak to!
Thank you so much and please have an amazing holiday!
2x Customer
I purchased a mattress from US Mattress a few years ago and was really satisfied with the product and purchase experience. A few years later when I was looking to upgrade, US Mattress representative, Trevoru, walked me through the updated models to find the most current iteration. Trevoru was pleasant to work with and honored US Mattress' best price guarantee. Thank you!
Cooper C is so patience and helpful
Cooper C helped me find out the mattress that I really want. He suggested the BRS900-C is better price than the lydia one, but they are the same quality. That's great.
Cooper C is fantastic
Cooper C is fantastic. Super helpful. You should pay them more money!
Trevoru answered my question completely…
Trevoru answered my question completely and honestly. He also offered to be of further help, and provided me with a link should I want to avail myself of that. While I would have preferred a different answer, I am able to move on and make my decision about a possible purchase.
Kyle O was great
Kyle O was great. He helped we with what I needed in a timely, efficient and convivial manner.
Great chat service
Trevor was patient and helpful over chat while i was deciding which mattress options would work for us.
Trevoru was extremely helpful
Trevoru was extremely helpful, and 'sealed the deal' by offering a number of suitable options, and then tailoring the choices to my requirements.
Great website
Great website, Great Black Friday specials. Also, one of the few places that sell two sided pillow top mattresses which is what we have had & still wanted.
Double-Sided Mattress
Everything was easy. From finding a very specific mattress through to the check out process.
Cooper C was very helpful
Cooper C was very informative, and helpful. I am considering buying what we discussed after I think a little more about it. Could not have been happier with chatting with him
Charlesm was helpful in answering…
Charlesm was helpful in answering questions and comparing products. I was able to make my selection based on that information. The only thing that made this a 4 vs 5-star rating is the Veterans 10% discount is not really a discount at all since everyone is getting the SAVE10 discount and they could not be added together! It's misleading and devaluing to offer Vets (or anyone for that matter) a discount and then give everyone else the same thing!
The ease of the transaction.
The best customer service
The best customer service! Was super honest and helpful and educational. Did not expect that. Charlesm was my rep and he has sold me on Us Mattress as a company and as well. Going to be buying from here for the first time thanks so much for the service!
Charlesm was a fabulous help
Charlesm was a fabulous help in trying to determine what firmness level I needed and offered me an option that would be best my needs.
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