US Mattress Avis 

2 555
TrustScore 3.5 sur 5

3,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response.... Voir plus

Noté 3 sur 5 étoiles

Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated... Voir plus

Noté 5 sur 5 étoiles

The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the m... Voir plus

Noté 1 sur 5 étoiles

My experience: Shop website, Find desired product, Verify shipping, Make purchase, Receive confirmation, Next day... receive cancellation (due to shipping constraints). You wasted my time... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matelas

Écrit par l'entreprise

US-Mattress has been providing mattresses to customers for over 20 years. We distribute our products through 275 vendors and have sold over 500,000 mattresses. We offer free shipping on all of our products and we are also a Google Trusted Store. If you're not satisfied with the mattress you purchased US-Mattress.com will exchange it for another one within 120 days of your purchase. Don’t forget about our furniture options, bedding and linens available. We carry more than 20,000 products all at the lowest prices guaranteed! Visit our website today!


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(2 555)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

assured what I am paying for is a brand new mattress

The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the mattress I was interested in might have been tried out and returned/exchanged by previous shoppers. He explained why the particular one I was looking at has not been tried out or anything like that and assured me it will be a brand new one. Thanks Tyler L. Awesome!

27 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Kyle is amazing

Kyle is amazing! He helped me in every way and is extremely informed!! There were no aspects of my concerns that he did not meet or explain. I am fully satisfied with the service he has provided. Furthermore, Kyle is extremely empathetic, personable and a great individual to speak to!

Thank you so much and please have an amazing holiday!

26 novembre 2022
Noté 5 sur 5 étoiles

2x Customer

I purchased a mattress from US Mattress a few years ago and was really satisfied with the product and purchase experience. A few years later when I was looking to upgrade, US Mattress representative, Trevoru, walked me through the updated models to find the most current iteration. Trevoru was pleasant to work with and honored US Mattress' best price guarantee. Thank you!

26 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Cooper C is so patience and helpful

Cooper C helped me find out the mattress that I really want. He suggested the BRS900-C is better price than the lydia one, but they are the same quality. That's great.

25 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Trevoru answered my question completely…

Trevoru answered my question completely and honestly. He also offered to be of further help, and provided me with a link should I want to avail myself of that. While I would have preferred a different answer, I am able to move on and make my decision about a possible purchase.

25 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Great website

Great website, Great Black Friday specials. Also, one of the few places that sell two sided pillow top mattresses which is what we have had & still wanted.

23 novembre 2022
Noté 5 sur 5 étoiles

Cooper C was very helpful

Cooper C was very informative, and helpful. I am considering buying what we discussed after I think a little more about it. Could not have been happier with chatting with him

23 novembre 2022
Avis spontané
Noté 4 sur 5 étoiles

Charlesm was helpful in answering…

Charlesm was helpful in answering questions and comparing products. I was able to make my selection based on that information. The only thing that made this a 4 vs 5-star rating is the Veterans 10% discount is not really a discount at all since everyone is getting the SAVE10 discount and they could not be added together! It's misleading and devaluing to offer Vets (or anyone for that matter) a discount and then give everyone else the same thing!

23 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

The best customer service

The best customer service! Was super honest and helpful and educational. Did not expect that. Charlesm was my rep and he has sold me on Us Mattress as a company and as well. Going to be buying from here for the first time thanks so much for the service!

22 novembre 2022
Avis spontané

L’expérience Trustpilot

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