Our electricity and gas contract was coming up for review - I received a call from EDF (my supplier) who quoted me rates which I said I would think about. Next morning I received an email from Utilit... Voir plus
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Lisez les avis des autres
It was a pleasure to deal with RYAN who explained everything for me to make the decision regarding the contract. I have no hesitation is giving RYAN 5 stars. It is nice to speak to someone who doe... Voir plus
L'entreprise a répondu
I have been extremely happy with Utility Savers - they have secured my energy contracts for a few years now and have always obtained the best prices. I have always dealt with Ryan, who is friendly an... Voir plus
L'entreprise a répondu
Ryan was very helpful and explained all the rates and costs, any questions were answered. Was contacted throughout the afternoon, re-signing contracts for the better rates. Still staying with curre... Voir plus
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À propos de l'entreprise
- Fournisseur d'électricité
- aussi dans
- Compagnie des eaux
- Compagnie gazière
- Fournisseur d'énergie
- Fournisseur d'énergie verte
Écrit par l'entreprise
⚡ Utility Savers – Strategic Business Energy Consultants Utility Savers supports UK businesses in securing competitive gas and electricity contracts through structured, data-led procurement. Energy purchasing is complex and time-sensitive. Market volatility, auto-renewal clauses, and opaque contract structures often result in businesses locking into uncompetitive rates. We provide clarity, control, and measurable cost efficiency. Our service includes: • Comprehensive supplier market comparison • Structured contract analysis and rate benchmarking • Tailored procurement strategies aligned to business usage • Full end-to-end contract management and switching • Proactive renewal monitoring to prevent rollover exposure We act as an outsourced energy procurement partner — not a comparison service. Our focus is simple: Cost control. Risk mitigation. Long-term contract optimisation. There are no direct consultancy fees for our service. If your business has worked with Utility Savers, we welcome your feedback. Your review helps us continue delivering high standards of service to organisations across the UK.
Coordonnées de contact
71-75 Shelton Street, London, England, , WC2H 9JQ, London, Royaume-Uni
- +44 1162165900
- admin@utility-savers.co.uk
- www.utility-savers.co.uk
4,6
Excellent
372 avis
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A répondu à 77 % de ses avis négatifs
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Ryan was extremely helpful
Ryan was extremely helpful, he explained everything and made sure I was happy with what had been agreed.
26 novembre 2025
Réponse de Utility Savers
Thank you for your lovely feedback! We're delighted to hear that Ryan was extremely helpful and took the time to explain everything clearly. Making sure our customers feel confident and happy with their agreements is always our priority.
If you need any further assistance, we're always here to help.
Very good at sorting contract and offer…
Very good at sorting contract and offer on prices very competitive.
26 novembre 2025
Réponse de Utility Savers
Thank you for your great feedback! We're glad to hear that our team was able to sort out your contract smoothly and secure competitive prices for you. Providing value and clear support is exactly what we aim for.
If you ever need anything else, we’re always here to help!
Réponse de Utility Savers
Thank you for your wonderful feedback! We’re delighted to hear that you found our service brilliant, clear and professional. Providing a smooth and transparent experience is exactly what we aim for.
We truly appreciate your support!
Ryan from Utilities savers was very…
Ryan from Utilities savers was very polite and helpful.
he alsomtried to understand what my business needed and provided information accordingly
Thank you Ryan
25 novembre 2025
Réponse de Utility Savers
Thank you so much for your kind words! We’re delighted to hear that Ryan was polite, helpful, and took the time to understand your business needs. Providing tailored support is something we truly value, and it’s great to know Ryan delivered that experience.
Thanks again for your feedback!
Donna was easy to speak
Donna was easy to speak, through with the explanation and very helpful.
20 novembre 2025
Avis spontané
Réponse de Utility Savers
Thank you for your feedback! We’re so glad to hear that Donna was easy to speak with, thorough in her explanation, and very helpful throughout the process. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to Donna.
If you need any further assistance, we’re always here to help.
Donna was very helpful!
20 novembre 2025
Avis spontané
Réponse de Utility Savers
Thank you for your feedback! We're delighted to hear that Donna was very helpful. We’ll be sure to pass your kind words on to her — she’ll be thrilled to know she made your experience a positive one.
If you need anything else, we’re always here to help!
Harassed
I have been called by Ryan today. He threatened to bill me £1000 for breaching my contract.
I had indeed signed a contract last December but the company had tried to take over the contract before the contract end date a week later my contract had ended and as I was know out of contract and paying more I signed with a different company , as I had been informed that the initial switch had been blocked. So absolutely not my fault.
After a couple of calls and emails it was agreed that I hadn’t done anything wrong and they could see where the confusion had happened.which if they had taken the time to listen to my explanation they would have understood.
I had a bereavement in the family this week so the last thing I needed was this stress. Shocking behaviour by this company.
I would like to add that Ryan has called asking I remove /edit the review.
I must clarify the situation has been sorted and the company has agreed to wave the fine as long as I add this to my review.
17 novembre 2025
Avis spontané
Réponse de Utility Savers
Thank you for sharing your experience, and we are truly sorry to hear about your recent bereavement. The last thing anyone needs during such a difficult time is additional stress, and we sincerely regret that the situation added pressure for you.
Regarding the contract issue you mentioned, we’re pleased that—after reviewing the details—the matter was clarified and the confusion around the supplier transfer was resolved. Situations like this usually occur due to supplier-side timing overlaps, and we’re glad this was identified and corrected. As confirmed, no charges will be applied, and your account is now fully settled.
We also want to make it clear that our team should never make you feel pressured about your review. You are entitled to share your honest experience. The intention from our side was simply to ensure the information reflected the full outcome of the situation, including the resolution, so that future readers have a complete picture.
If you feel comfortable, we’d really appreciate the opportunity to speak with you to ensure everything remains fully resolved and to answer any remaining questions you may have. You can reach our Customer Care team directly at +44 116 216 5900 or admin@utility-savers.co.uk
— we are here to help.
Thank you again for your feedback, and we wish you and your family the very best during this difficult time.
— UtilitySavers Team
Réponse de Utility Savers
Thank you for your feedback! We’re glad to hear Ryan was able to help — we’ll be sure to pass your thanks on to him. If you need anything else, we’re always here to assist.
Threats and harassment.
We have used Utility Savers previously and were quite happy. This time we have kept receiving multiple calls (15-20/day) as our contract with our current energy supplier is up in 1 years time. They pose as different suppliers and give high quotes (whilst recommending we go with our 'Broker') then call back as Utility Savers with a lower one. Told them we were not interested at the moment and they started to threaten us with an auto renewal and stated they would sign us up with a new account anyway and take money from our bank. They harrased our staff and insulted our directors. I note they use spoof and untraceable numbers to carry out their sale technique. Ironically we would probably have signed up if they were professional and accepted that it was not an immediate priority. TBH quite shocked given the generally good reviews on here.
I have sent contact details to Utility Savers as they requested but they have not been in touch and apparently have now objected Trustpilot about this review.
For clarification the worst multiple calls were received from 7th November - 10th November to our landline and mobiles. Numbers were 0113 274 3322 01947 340227 and 0116 216 5900. These were verified and confirmed by referring to E-Mail quotes from Utility Savers. Other numbers were used but each claimed to be from a different energy supplier but all recommended we use our Broker and informed us it was Utility Savers. As we were suspicious we gave each call some unique information which somehow was known in our calls from Utility Savers. In an attempt to stop the constant calls we informed one of them that we were going with a deal that was NOT utility savers. It was then we started to recieve the more abusive calls. If this is down to a rogue representative then that is fine but this review shows similarities to others on here.
11 novembre 2025
Avis spontané
Réponse de Utility Savers
Thank you for taking the time to share additional information. We want to reassure you once again that the behaviour you’ve described is not tolerated at Utility Savers, and we are taking your comments extremely seriously.
There are, however, several points that appear to be misunderstood, and we would like to clarify them transparently:
1. The renewal window for commercial energy contracts does open 12 months prior to expiry.
This often results in multiple brokers and suppliers contacting businesses. Unfortunately, some third-party brokers in the market do use misleading tactics, but we want to be absolutely clear that Utility Savers does not engage in impersonation, aggressive selling, or harassment of any kind.
2. The calls you mentioned came from several numbers, including some that do not belong to us.
The only number you listed that is ours is 0116 216 5900, which is our main line. The other numbers (0113…, 01947…) are not registered to Utility Savers, which suggests contact from external parties, possibly using our name without authorization.
3. To investigate thoroughly, we will need your details as well.
So far, we only received partial information. To identify exactly what happened, we kindly ask you to provide:
Your full name
Your company name
Your direct contact number(s)
Any email addresses used in communication
Copies/screenshots of the email quotes you referred to
Approximate times of the abusive calls
This information is essential for a proper investigation into both internal staff and any outside parties misusing our name.
Please email the details to admin@utility-savers.co.uk
or call our compliance line at +44 116 216 5900.
We can only take corrective action once we have the full information.
4. Your company has now been added to our “Do Not Contact” list to ensure you receive no further calls from Utility Savers while the investigation is ongoing.
We fully understand your frustration and apologise for the inconvenience and distress caused. If any representative of Utility Savers has acted outside of our strict compliance standards, appropriate action will be taken immediately.
At the same time, we must ensure the situation is investigated fairly, accurately, and with the full details on record.
Thank you for bringing this to our attention. We are committed to resolving this professionally and transparently.
Kind regards,
Anthony Hillman
Customer Experience Manager
Utility Savers
We have used utility savers before and…
We have used utility savers before and have again
for a new contract.
They have given us the best price we have found in the market.
Our contact with Ryan was a pleasure to deal with, with no pressure, but polite and courteous
5 novembre 2025
Réponse de Utility Savers
Thank you for your continued trust in Utility Savers! We’re delighted to hear that Ryan provided polite, courteous, and pressure-free service while helping you secure the best price on your new contract. It’s always a pleasure to assist returning customers like you, and we truly appreciate your loyalty and kind words.
Ryan was very polite and helpful and everything was sorted very quickly and easily.
I am very pleased with the service I received. The team were efficient and very polite.
31 octobre 2025
Réponse de Utility Savers
Thank you for your lovely feedback! We’re so pleased to hear that Ryan and the team provided polite, efficient, and helpful service, making everything quick and easy for you. Your satisfaction means a lot to us, and we truly appreciate your kind words.
Ryan was knowledgeable and efficient
Ryan was knowledgeable and efficient, he sought the best deal for our company
30 octobre 2025
Réponse de Utility Savers
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that Ryan was able to assist you efficiently and secure the best deal for your company. At UtilitySavers, we pride ourselves on providing knowledgeable and transparent service to help businesses save on their energy costs.
We'll be sure to pass along your feedback to Ryan — he’ll be thrilled to know his efforts made a difference.
If you need any further assistance or have additional energy requirements in the future, please don’t hesitate to get in touch.
Do not speak to them or answer calls
Called this morning saying they are EDF. Then kept calling. I asked for time to just think about the pricing, but would not get off the phone. Then proceeded to threaten me with auto renewal. Became aggressive and then called my colleague a liar. Was then passed to the supervisor who was just as rude and aggressive. They have called us 8 times between 10am and 12pm. I then called EDF directly and realised that it was Utility Savers not EDF. They are trying to scam and pressurise you to take up a contract.
30 octobre 2025
Avis spontané
Réponse de Utility Savers
Hi Sobia,
We’re very sorry to hear about your experience and take your comments extremely seriously. Please be assured that Utility Savers never misrepresents itself as EDF or any other supplier, and we have a zero-tolerance policy for any aggressive or misleading behaviour.
Your feedback has been escalated to our Compliance Department for a full review. To help us investigate and take appropriate action, could you please confirm the number you were contacted on and the time or date of the calls by emailing admin@utility-savers.co.uk
or calling +44 116 216 5900?
We’ve also ensured your details are added to our Do Not Contact list. We sincerely apologise for any distress caused and appreciate you bringing this matter to our attention.
Kind regards,
Anthony Hillman
Customer Experience Manager
Utility Savers
great service from Ryan
22 octobre 2025
Réponse de Utility Savers
Thank you for your feedback! We’re so pleased to hear you received great service from Ryan — we’ll be sure to share your kind words with him.
Great deal & savings made
Great deal & savings made - Very proactive (a tad too much sometimes) but worth the 'hast' Great work by "Ryan" who will also be helping with electrical savings in early 2026.
17 octobre 2025
Réponse de Utility Savers
Thank you for your honest and positive feedback! We’re so glad to hear that Ryan helped you secure a great deal and real savings. We appreciate your understanding of his proactive approach — it’s all part of making sure you get the best possible outcome!
We’re delighted to know Ryan will also be assisting you with your electrical savings in 2026. Thank you for choosing Utility Savers!
Professional Service
Good, professional service from Ryan in setting up our new Gas and Electricity contracts.
21 octobre 2025
Réponse de Utility Savers
Thank you for your feedback! We’re delighted to hear that Ryan provided a good, professional service while setting up your new gas and electricity contracts. We truly appreciate your trust in Utility Savers and look forward to assisting you again in the future.
Ryan at Utility Savers helped me with…
Ryan at Utility Savers helped me with changing my suppliers for gas and electricity. He was most helpful and efficient.
20 octobre 2025
Réponse de Utility Savers
Thank you for your feedback! We’re so pleased to hear that Ryan was helpful and efficient in assisting you with your gas and electricity supplier changes. We’ll be sure to pass on your kind words to him — he’ll really appreciate it!
Donna was polite friendly and helpful
Donna was polite friendly and helpful, very thorough
15 octobre 2025
Avis spontané
Réponse de Utility Savers
Thank you for your kind words! We’re delighted to hear that Donna was polite, friendly, and thorough while assisting you. We’ll be sure to pass along your feedback — she’ll be so pleased to hear it!
great service from ryan
13 octobre 2025
Réponse de Utility Savers
Thank you for your feedback! We’re so glad to hear you received great service from Ryan — we’ll be sure to share your kind words with him.
It was simple
3 octobre 2025
Réponse de Utility Savers
Thank you, Greg! We’re glad to hear the process was simple and straightforward for you — that’s exactly what we aim for at Utility Savers.
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