Visited the dealership to pick up my new car. Ash was very friendly and professional throughout. They took their time to explain everything clearly and made sure I understood the details. The handover... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
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Lisez les avis des autres
The process at V12 Sports and Classics Hinckley was straightforward. I was able to take my time without feeling rushed or pressured into making a decision. The team provided honest advice, which I fou... Voir plus
L'entreprise a répondu
Absolute farce - arrived to what can only be described as a house full of headless chickens, absolutely no organisation just complete pandemonium. No one knew what they were doing, I waited close to t... Voir plus
L'entreprise a répondu
The experience was good. Mo was helpful and easy to talk to, making the process straightforward. He took time to explain things and answer questions, which I appreciated. The atmosphere felt professio... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Coordonnées de contact
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, Royaume-Uni
4,1
Bien
6 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Connor help us with purchasing a car
Connor help us with purchasing a car. He was very polite and knowledgeable. Pleasure to deal with him. Came across very honest which will probably makes us come back again when we need a car and would 100% recommend V12
8 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review! 😊 We’re delighted to hear that Connor was polite, knowledgeable and a pleasure to deal with throughout your car-buying experience.
It’s especially great to hear that you found him honest and trustworthy. We’ll be sure to pass your kind words on to Connor — he’ll be thrilled to know he made such a positive impression.
Thank you for recommending V12 and for choosing us. We’d love to welcome you back when you’re ready for your next car! 🚗🙌
Made me drive 120 miles and waste 6 hours of my time
Gave me a valuation over the phone for my part exchange that was slightly higher than main dealer offers. However, after driving nearly 60 miles to complete the deal with V12, they tried to lowball me way below any other valuation at the last minute when I was about to sign.
The car I was trading is a premium model in excellent condition, and they couldn't give any reason for knocking the price down. This feels like a shady tactic to lure people in, and I recommend staying clear.
On another note, the site itself is poor with no parking anywhere, cars parked on double yellows, a scruffy building, and cattle market-like conditions. The sales guy was nice, but the valuation was out of his control. In the end, I drove 120 miles and wasted six hours for nothing.
7 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly after travelling such a considerable distance to visit us.
We understand your frustration regarding the part-exchange valuation and appreciate that a change in valuation from an initial indication can be disappointing. Part-exchange valuations are subject to an in-person assessment of the vehicle, including its condition, specification and current market conditions, which can sometimes result in a different figure from an initial estimate.
We’re also sorry that you felt your time was wasted and that the facilities at our site did not meet your expectations. We appreciate your comments regarding parking and the overall site environment, and these will be shared with the relevant team.
We’re pleased to hear that you found our sales representative helpful and courteous. We value your feedback and will use it to review how valuations and expectations are communicated to customers before they travel to site.
Thank you again for your feedback, and we’re sorry that we were unable to reach an agreement on this occasion.
Fantastic support from Hayley & Tahlia
I recently had to organize a diagnostic check and battery replacement under my vehicle warranty, and the service from Hayley and Tahlia in the aftersales team was absolutely fantastic. They were incredibly helpful, communicative, and handled the garage approvals smoothly. When there was an issue with the timing of the garage payment, Hayley stepped in immediately to liaise with the accounts team and get it resolved so I could collect my car on time. Exceptional customer service, thank you so much!
6 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you so much for taking the time to leave such fantastic feedback! 😊
We’re delighted to hear that Hayley and Tahlia in our Aftersales team provided such helpful, communicative and efficient support throughout your diagnostic check and battery replacement. It’s especially pleasing to know that Hayley went the extra mile to liaise with our Accounts team and ensure everything was resolved so you could collect your car on time.
We’ll be sure to share your kind words with Hayley, Tahlia and the wider Aftersales team. Providing exceptional customer service and making sure our customers feel supported throughout the process is incredibly important to us.
Thank you again for your patience and for choosing V12. We really appreciate your feedback! 🙌😊
Réponse de V12 Sports And Classics - Hinckley
Thank you for your kind feedback! 😊 We’re delighted to hear that Dan was very helpful throughout your experience. We’ll be sure to pass your lovely comments on to him.
Thank you for choosing V12, and we hope you enjoy your new car! 🚗🙌
Daniel was a great help selling me a…
Daniel was a great help selling me a car he deserves a raise !!!
7 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you so much for your fantastic feedback! 😊 We’re delighted to hear that Daniel was such a great help throughout your car-buying experience.
We’ll be sure to pass your kind words on to Daniel — and we’ll make sure management hears your suggestion about that raise! 😂🙌
Thank you for choosing V12, and we hope you enjoy your new car! 🚗
Sales rep did an excellent job very…
Sales rep did an excellent job very informative and professional.
7 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you for your lovely feedback! 😊 We’re delighted to hear that our Sales Representative provided an excellent service and was informative and professional throughout your experience.
We really appreciate your kind words and your business. Thank you for choosing V12, and we hope you enjoy your new car! 🚗🙌
She did excellently well
7 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that your sales executive did an excellent job and made your experience a positive one.
We really appreciate you choosing V12 and taking the time to share your feedback. Enjoy your new car! 🚗🙌
Helpful and polite staff on site at pick up
Helpful sales service on the phone, and helpful staff on site when I arrived for a prearranged appointment to view a reserved car. Mohuddin showed me the vehicle, allowed me plenty of time to inspect it, accompanied me on a test drive and generally ensured I was completely happy with the vehicle before proceeding. He couldn’t have been more helpful. Things slowed down a little through completion of sales paperwork but I appreciate it was very busy, and all staff were polite, friendly and helpful even while very busy. It looks like they have good teamwork amongst the staff. Very pleased with the car. Only minor downside was I had asked it to be charged ready to leave (it’s an electric vehicle) and it was not, so I had to take it elsewhere to complete a full charge before a long journey, but that worked out fine.
6 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you so much for taking the time to leave such detailed and balanced feedback! 😊
We’re delighted to hear that Mohuddin looked after you so well, giving you plenty of time to inspect the vehicle, accompanying you on the test drive and making sure you were completely happy before proceeding. We’ll be sure to pass your kind words on to him.
It’s also great to hear that, despite the showroom being busy, you found the wider team polite, friendly and helpful, and that our teamwork came across positively.
We’re sorry, however, that your electric vehicle wasn’t fully charged and ready for your journey as requested. We appreciate your understanding and are pleased that you were able to get it charged without too much disruption.
Thank you for choosing V12 and for your excellent feedback. We hope you enjoy your new car and wish you many happy miles! ⚡🚗🙌
Bogdan the super star
Purchased my vehicle yesterday after reserving on line. Bogdan was fantastic he answered all our questions, was a great listener, allowed us the time and space to buy in our own way. Answered any questions & was open and honest if he wasn’t sure he found out, he was a total pleasure.
5 août 2026
Réponse de V12 Sports And Classics - Hinckley
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that Bogdan made your vehicle purchase such a positive experience. It's great to know he took the time to answer your questions, listened to your needs, and gave you the space to make your decision without any pressure. We'll be sure to pass on your kind words to him. Congratulations on your new vehicle, and we hope you enjoy many happy miles ahead!
Worst experience ever at hinckleys car…
Worst experience ever at hinckleys car dealership. I bought a car from them, dealth with daniel tuff, everything was rushed. I felt i had to take the car out on a very expensive apr rate otherwise i would have had to get the train or taxi home to newcastle. When i called up and spoke with business manager Ravi who said at the beginning of the agreement that its a family run business and that they will help me get the best possible deal so its affordable. Which was not tge case at all. They hung up on me twice and then when i did get through i was told i couldnt change my finance company and they cant help me. Not happy at all with this company or service. Car was absolute manky and disgusting as they didnt give it a clean or valeted it. Only about £5 with petrol in. If there was a zero rating i would give them this. Awful service.
31 juillet 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
Our aim is to ensure every customer feels informed and supported throughout the purchasing process, and we're disappointed to learn that you felt rushed and that your expectations were not met. Finance options are discussed based on individual circumstances, and customers are under no obligation to proceed if they are not happy with the terms available.
We're also sorry to hear your comments regarding the condition of the vehicle at collection and your experience when contacting our team. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into your concerns further. Please contact us directly so we can review your experience and discuss the issues you've raised.
Nice service friendly and reliable…
Nice service friendly and reliable service sales assistant Teigan was lovely well time managed and friendly
6 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you for your kind review! We're delighted to hear you had a positive experience with us. It's great to know Teigan provided friendly, reliable service and made your visit enjoyable. We'll be sure to pass your lovely comments on to her. We really appreciate your feedback and hope to see you again in the future!
Smooth process
Everything was smooth! Was able to sort everything out with no complications.
6 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you for your feedback! We're delighted to hear that everything went smoothly and that you were able to get everything sorted out without any complications. We appreciate your support and look forward to assisting you again in the future.
Bought a car today from Teigan
Bought a car today from Teigan, very helpful and informative 10/10 would buy again.
6 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you for your fantastic feedback! We're delighted to hear that Teigan was so helpful and informative throughout your car-buying experience. Your kind words and 10/10 recommendation mean a great deal to us. Congratulations on your new car, and we look forward to welcoming you back in the future!
Teigan was incredibly helpful and very…
Teigan was incredibly helpful and informative
6 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you for your kind feedback! We're delighted to hear that Teigan was incredibly helpful and informative during your experience with us. We'll be sure to pass on your lovely comments, and we appreciate you taking the time to share your feedback.
Amazing service
Amazing service, friendly people, faster than you’d expect for a busy dealership, only issue is a damaged brake sensor which is covered by warranty, I don’t fault anyone for it as I work at a dealership myself and we make mistakes all the time everyone’s only human.
1 août 2026
Réponse de V12 Sports And Classics - Hinckley
Ossie, we're pleased to hear about your positive experience with our team and the efficiency of our service at V12 Sports and Classics Hinckley. Thank you for your understanding regarding the brake sensor issue and for recognising that occasional mistakes happen. We appreciate your thoughtful review and hope to see you again in the future!
I was a bit unsure about visiting
I was a bit unsure about visiting, but the atmosphere at V12 Sports and Classics Stoke-on-Trent felt good. James was friendly and professional, which made things easier. He was polite throughout and easy to talk to, which helped me feel more comfortable. I left feeling pleased with the visit.
5 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
Thank you, Fajembola, for your kind review and five-star rating! We're delighted to hear that James made your experience at V12 Sports and Classics Hinckley so positive and welcoming. It's great to know you felt comfortable and pleased with your visit. We hope to see you again in the future!
Somewhat limited Facilities
We purchased a vehicle from this company and although there was an issue with keys this has now been resolved to my satisfaction. Sadly the site is somewhat overcrowded both interns of cars and people. We were there on a Saturday and there was barely room to sit down in the customer waiting room
Overall the staff were attentive and I came away a satisfied customer
4 août 2026
Réponse de V12 Sports And Classics - Hinckley
Thank you for your feedback, Ian. We're pleased to hear that the issue with the keys was resolved to your satisfaction and that our staff provided attentive service. We appreciate your honest comments regarding the space on our site and customer waiting area, especially on busy days like Saturdays. Your input helps us identify areas for improvement, and we will be looking into these issues. We hope to welcome you back to V12 Sports and Classics Hinckley in the future.
Keep well clear of V12 Sports & Classics
I booked to view a specific car in Hinckley, I arrived 20 minutes before my appointment as I was unsure what the traffic would be like. I was instructed to wait in the waiting room. I should have known at that point to leave.
I have never been in a smellier, dirtier room in my life, it was overcrowded no chairs to sit on and it smelt like a cross between a takeaway and body odour. I couldn't wait in there so I went outside. I mean this place was rank.
I was still waiting at 20 minutes after my appointment time so I went back up to the hut called reception and advised that I couldn't wait any longer and they promised that they would get somebody to me soon and was directed once more to the waiting room. I declined this invitation and waited outside.
Whilst waiting I became aware of a young couple who were trying to get their money back for a car they has just purchased but which had a stone chip on the window and hadn't been serviced in over 40K miles. They were told it had a service history but were only given the documentation after they paid their money. V12 were reusing to give them the money back even though the car had not even left the forecourt !!
Now to my turn 50 minutes after I had arrived, what i can only describe as a child came over to serve me, he even said that it was his day off. Anyway he said you have come to see the EQS and i said that is correct and he replied, well it's not here !! Having travelled 45 minutes form Birmingham, waited 50 minutes without a seat to be told "It's not here".
Why make the appointment for me?
Why not tell me when I arrived?
I have been buying cars for over 30 years and I have never come across a less professional outfit in my life. I have never been asked to wait in a more unsuitable grotty smelly dirty room in my life. The poor couple I was talking to were almost in tears, they hadn't even moved the car off the forecourt and still couldn't get their money back. They were frantically looking for advise from anybody they could call.
My advise AVOID at all costs no matter how good the price might look.
4 août 2026
Avis spontané
Réponse de V12 Sports And Classics - Hinckley
We are truly sorry to hear about your experience at V12 Sports and Classics Hinckley. The issues you have described, from the condition of the waiting area to the delays and lack of communication regarding the car you came to view, are far below the standards we strive to maintain. We also regret the inconvenience caused by your long wait and wasted journey. Your feedback is invaluable, and we will ensure it is shared with our management team so that improvements can be made to prevent such situations in the future. Thank you for taking the time to share your concerns.
They Don't Understand Good Customer Service
A complete lack of good customer service in wanting to make things that have gone wrong right.
From the very start, I was told different things by their telephone sales team. Call backs I was promised didn't happen!
On my first visit to the branch it is no surprise customer service is bad when even their manager Naomi didn't do what she said she would do in sending me a confirmation email.
On my second visit to the branch, I was told 3 different mileages on the car I was going to collect, and then different stories (one of which must have been a lie) as to why this mistake had occurred. When I asked them for a small price reduction to account for the mileage being 7 times greater than I'd previously been told, they weren't interested.
The word 'sorry' is cheap unless backed up by real concrete action, and V12 Sports & Classics are very quick to throw the word "sorry" around so long as it doesn't cost them anything!
29 juillet 2026
Réponse de V12 Sports And Classics - Hinckley
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when communication feels inconsistent, particularly when purchasing a vehicle.
We aim to provide clear, accurate information and a high standard of customer service throughout the buying process.
We regret that we were unable to reach an outcome that met your expectations and appreciate you bringing your concerns to our attention. We wish you all the best with your motoring in the future.
It was great the transaction went so…
It was great the transaction went so smoothly . The customer service was good.
29 juillet 2026
Réponse de V12 Sports And Classics - Hinckley
We are glad to hear that your transaction went smoothly and that you were pleased with the customer service at V12 Sports and Classics Hinckley. Thank you for your kind review and rating!
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