Vale Blinds Avis 

I have no hesitation in awarding Vale Blinds 5 stars for customer service. We wanted to order 3 Luxaflex roller blinds to fit in a 3 sided bay window and needed some technical advice in order to take accurate width measurements. My numerous attempts to get the information directly from Luxaflex failed, in my opinion due to the poor product knowledge of their customer service team. So I contacted Vale Blinds who were able to have some brackets sent to me so I could work out how to measure the blinds. I placed an order with Vale Blinds but delivery was delayed several months due to the pandemic, which no one could be blamed for. When they did finally arrive we found the bottom edge of one of the blinds was out of square so Vale blinds ordered a replacement from Luxaflex. I have now fitted the 3 blinds and we are happy with them. We like the quality of Luxaflex’s products but sadly this is not reflected in their customer service support. Fortunately thanks to Vale blinds, who did an excellent job dealing with Luxaflex, we got there in the end. I should also mention Vale Blind’s prices are very competitive.

Stockists of a type of Velux conservation blind that I'd had no luck getting elsewhere. Arrived very quickly. Good service.

POOR QUALITY & WORSE CUSTOMER SERVICES!
had my blinds less than 2 years and both of them have broke, the cord has snapped.
i contacted them for some replacement cord to be told it wasn't a spare part they offered and to try a "local handy centre"

"BUY CHEAP BUY TWICE!" certainly applies to anything you buy from these guys

Purchased a couple of Keylite blinds through Vale Blinds and although I had horrible service through DPD and a faulty product direct from Keylite, Vale Blinds were fantastic is resolving all of my issues.

The blinds are actually not a bad quality. Arrived promptly as well. Installtion manual was the worst I've ever come across. No words, just very basic pictures. I had to watch various videos to try to figure it out. I almost broke it at one point, very frustrating. It's a shame really I would have given 5 starts because the actual blind is good quality.

Bought a couple of Velux branded blinds. They arrived in about two weeks. No issues at all. Got responses to a couple of email queries that I sent.

I spoke to a person first of all and told them the details of the blind I wanted. She seemmed veru short of listening skills and urged me to send an email rather than note down my requirements. 4 emails later from between me and the MD of the company asking stupid questions I was eventually told to purchase the blinds locally. What was all this about? what a shocking company to interact with

After years of the wife complaining about not having black out blinds I finally decided to give in and open my wallet. I had to buy four black out blinds to fit our M04 Velux windows. Having seen the price of Velux windows i decided to shop around for an alternative that fit the window. The blinds I bought from Vale were exactly the same but without the price tag. Vales customer service was excellent and the blinds are superb. We now get a better nights sleep but the wife's still miserable!!

I experienced an immediate fault with a non-Velux branded blind. I left Vale Blinds a voice-mail and they emailed back within a day. After explaining the problem with the blind, I got another email saying that they understood the cause and confirmed that a refund would be processed. I re-ordered from Vale, deciding to go with Velux.

Excellent and prompt customer service. Couldn't have asked for more. Which is rare these days :)

Just had front of house fitted with shutters.
Excellent service, good communication throughout.
Excellent quality, very well fitted.
Exceeded our expectations, hence 5 star review and would not hesitate to recommend to others.

Had blinds fitted in kitchen, experience as above.

We ordered some blackout blinds from Vale and I must say the quality is superb! Really easy to install and pitch black in the room. We've had a couple of different sets of blinds from other providers and Vale is by far the best we've had. Great customer service throughout a really challenging time! Would highly recommend. Thanks Team :)

I was delighted with the service from initial measuring through to installation of curtains and blinds, Philip was quick to respond, knowledgeable, and was able to identify a number of fitting issues which needed to be planned for, it avoided issues on the day of fitting. The quality of the curtains and blinds was excellent. The price was competitive but not cheap, overall I would give a strong recommendation, and would absolutely return in the future.

We bought a remote (battery) powered atrium blind. Despite Vale's claims that this was easy to fit it certainly wasn't.The instructions received are fragmentary and did not cover the type of blind bought. When clarification was sought further instructions were sent quickly enough, but these also did not apply to remote battery powered atrium blinds. In particular the blind itself contained no facility to tension the strings along which the blind has to run. Getting that tension correct is central to the blind's operation. We contacted the copmany several times. Despite a promise of help from their 'technical department', no reply has ever been received. This is a husband and wife team running a shop selling other firm's products and with severely restricted knowledge of what they are selling... rather a contrast to a glitzy website. The goods certainly arrived promptly, but Vale's interest in you as a customer largely and meaningfully ceases on that date. Given that these products aren't cheap to buy you would probably be better not to buy online.

Just over a week ago I ordered 3 vale blinds for my velux windows.

Today they arrived and unfortunately one of the blinds was slightly damaged. A couple of emails and an hour later a replacement blind is in production and will be with me in a few days. My problem was solved with no fuss, very quickly and very politely, brilliant customer service. Thanks Sharon.

I went ahead and fitted 2 of the blinds, they fit perfectly, are very easy and quick to fit and look as good and work just as well as the one original velux blind I had.

All in all a very good experience and Vale Blinds come highly recommended by me.

I was extremely disappointed with the service from this company and whilst I understand that they order blinds from the manufacturer, I am their customer and expected to be provided with good customer service! I ordered 2 blinds which I had to chase a delivery date for and came at the very last point of their 2-3 week estimate. When they did arrived one of them was damaged. After an email I was told that Keylite, the manufacturer, was dispatching a replacement part that would be delivered to me on the Monday. By the Thursday they had still not arrived and after a second set of emails I was told that the parts had been delivered to a neighbour the previous day. I had been given no indication that this was the case. I made several requests for financial compensation for the considerable inconvenience which have just been ignored!!!

The correct Velux blind arrived on time. It was well packed with clear instructions and all the necessary components. The blind is high quality and performs very well. I needed to replace the original blind and following the precise instructions and viewing the YouTube Velux video, did it without any problems. Velux is quality and the blind replacement underlined the old adage of you get what you pay for

ordered 2 blinds, next day delivery. One slightly faulty, replaced next day. Delivery and customer service faultless.

Fitting: very easy. enclosed booklet not useful but video instructions that were linked to order confirmation straightforward.

Excellent company to order with and good products

Blinds: - Skye for Velux Blackout Blind: Flint Grey

Ordered skylight blinds for Roto windows. Came sooner than expected, very easy to fit and great quality. They work very smoothly and block light completely. Very pleased with blinds and service.

The blinds fit great in the rooms. I needed to order non standard sizes for my fakro blinds and Sharon was great with all my queries

Have used this company several times now and cannot fault it. The customer service team are very knowledgeable, polite and helpful. They have a huge selection of blinds at very competitive prices. Thank you Vale Blinds!