Vale Blinds Avis 

I've ordered several Luxaflex blinds from Vale Blinds and I've been very happy with the service. They have answered email queries very promptly (much faster than most companies) and seem very knowledgeable. The products I've purchased are advertised with a good discount at a sensible price.

It seems that Luxaflex don't provide any tracking details when orders are dispatched, but I managed to obtain a delivery date recently by contacting Vale Blinds who appear to have a very good working relationship with this manufacturer.

I recently needed some parts replaced under warranty and this was handled very professionally.

This company will continue to be my first choice when buying blinds in future.

Terrible customer service
They failed to provide adequate customer service when things go wrong. I ordered a flat roof blind , firstly had to chase for a delivery date, when finely arrived, I booked in the job for that weekend , I found that the fitting instructions were totally wrong , they clearly stated that the side rails were pre drilled, they were not this made fitting much more difficult having to mark out and drill holes into the rails.
Also essential fittings were not present, I had no alternative than to go out and source theses, as the job needed to be completed that weekend.
I relayed these issues to Vale Blinds through email, and felt that some sort of goodwill gesture would be appropriate at least to cover my cost of time and effort drilling the side rails and obtaining fixings to complete the job, this was ignored, they did agree that the wrong fitting instructions had been sent , and that they had not done this for several years , strange they still had copies after such a long time, this was hard to dispute as I copied the instructions and forwarded them to Vale Blinds.
I sent a total of eight emails, every reply ignored my request for compensation, considering I spent nearly £500 on this blind , and to receive such dreadful customer service is disgusting.
This is not a isolated case as there are many negative reviews on Vale Blinds and all of them quote the number one issue of poor customer service, we all can’t be wrong can we, this is such a shame as the product is good it’s just let down by some of the worst customer service I have come across.
I will never purchase or deal with this company again, and will not be recommending them to the many people in the trade that I deal with.

I ordered a 'next day' blind last Thursday and despite calling to check it would definitely be delivered the next day it did not arrive. I called Vale and was advised that it would be Monday. On Monday I was told that it would be today (Tuesday). I used the next day service, made sure I ordered before the morning cut off time and called to check. If the blind arrives today it will be 5 days. The blind was needed for a Velux window for a new tenant of mine. I am embarrassed that his first experience of me as a landlord is now a series or broken promises. Would avoid this company if your order is time sensitive.

Good quality ,excellent price, easy to fit, will NEVER go anywhere else
Lee

Still waiting for an order placed before Xmas

Thank you for the Blinds. They are really good quality and came really quickly. Can't believe that they are so much cheaper than on the high street, but really glad they are! I have recommended all of my friends to you and i will be coming back to you soon for more. Great friendly and informative service. Well done and Thank you!

Absolutely love my classy conservatory blinds. Easy to order (guidance on the website was very helpful!) and easier than expected to fit. Great quality and excellent service.

We have used this company several times for all rooms in the house. This time for our bathrooms. The blinds have all been high quality, backed up by good advice and competitive prices - recommend

Don't bother! You painstaking measure your windows multiple times in all directions. Give them the dimensions down to the nearest mm and then the long wait happens where, it takes nearly 3 weeks to receive a blind advertised to be ready in 5 days. When the blind does eventually arrive, you'll fit it only to realise when you lower it down it's over 10cm too short for the window!
A made to measure blind company that can't get the measurements right.

I have just re-decorated my lounge from the carpet up and wanted a more modern feel.
Vale Roman blinds were the perfect solution for my bay window. The staff couldn't have been more helpful, giving advise on how to measure a bay window to how to fit the blinds for the best result.
My husband and I are extremely happy with our blinds and would recommend Vale Blinds.

Untrustworthy company. Wrong item sent to us. After item was returned, they only agreed to pay half the refund of the original cost. In the end, they backed out and did not want to refund anything. I call this dishonesty!

Where do I start?! I ordered 2 premium blinds at £1000 each.
First I had to take the measurements twice because the person at customer service I originally spoke to was not aware you had to allow for 10cm to fit a spur fuse. That meant paying my builder twice as he had to come back to measure the space again.
Then, I desperately try to get some help on how to describe where the wire was coming out as you had to specify it on your order. They were unwilling to help and quite obnoxious about it.
I was also unable to get a delivery date from them. They do not produce this specific type of blinds themselves and told me they were unable to help me. They said it was totally out of their control and made it sound like they were not responsible in any shape or form and that the disorganisation of their supplier was the culprit. They were unwilling to call their supplier for me and check when the delivery would take place.
During the installation, there was a problem with the size of 1 of cable of the blinds. The manager kept on blaming it on everything he could (builders, mix up of the 2 blinds...) and refuse to even consider that there could be a technical problem when producing. He was moody and grumpy on the phone and made it very clear it was a disturbance to have to answer our queries.
I have rarely encountered in my life such terrible service from top to bottom and I am bracing myself in case anything ever goes wrong with these blinds. STAY AWAY FROM THIS COMPANY

Vale excelled on two accounts:-
Firstly they rang after I ordered to suggest a better velux blind pole and supplied it at no greater expense, then after Velux had a warehouse fire, delaying solar blind deliveries, they automatically gave a 10% refund to compensate for delayed order without any request from me, and the blinds arrived quite promptly anyway .10/10 for communication and attention to customer satisfaction.

Expect a painful experience - they did not manage the supply of my blinds effectively and failed to provide adequate customer service when things were going wrong. And on top of all that they are not cheap.

I ordered my premium blinds on 3 Nov spending over £1000 for 1 window on a premium Luxaflex product.
I received an email on 13 Nov saying the material is out of stock and the blinds would be delayed and no indication of when it would arrive. The suggested time on the website was 2 weeks.

I eventually received my blinds on 21 December. Between 13 and 21 Nov there were no communications initiated by Vale blinds to update me. I had to chase them several times to get an update. They seemed to have taken my money, placed the order with Luxaflex and forgotten about their role in the the process.

Apparently the blinds had been dispatched on 4 Dec. Nobody had contacted me to let me know so of course there was no one around to receive them and back they went. Vale have used this against me to absolve themselves of responsibility for the debacle, even though it was their responsibility to arrange/notify me of the delivery date.

Terrible company. I would recommend to avoid. Blinds are nice though. Just use a different retailer.