Vandervan Avis 

The great service

Please don't let yourself be scammed by these jokers. The process is not how they illustrate it on their website. They do not send a recovery truck, instead they send a mechanic who inspects every tiny detail of your van and then offers you a ridiculously low price. Avoid at all costs if you don't want your time completely wasted. I would have given them zero stars if Trust Pilot allowed this.

No new V5 filed by them as promised so getting loads of penalty notices.

Despite initial assurances they have done nothing to help.

Before transacting with them try contacting them, as suggested on their website, and ask them to confirm their full legal trading entity.

John Muldoon came over and checked over the van and gave us a fair price for the condition. paperwork and payment straight the way
We will be calling them again when we have another van for sale

great experience John Muldoon came and paid me the price offered, he was fast and efficient, collected the van the very same evening.

We had a visit from your assessor, John, this morning. Be is a thoroughly nice guy and very knowledgeable. He has given me some really good advice. I was very grateful to him
Pat

Sold my van to Vandervan. Quick and easy process, money in my account the same day. Can't fault the service.

Cam came out and checked the van out, did get less than I was originally quoted due to eml but overall good experience. Cam is a really good lad and it all went smoothly

They never actually show up for collection. On Friday, we spoke, agreed on a price, and they told me the driver would come on Monday. But on Monday, one driver called saying his vehicle had broken down. The next day, another driver said he was on his way, then messaged that his tyre had punctured and he’d be late. When I asked him to just be honest if he wasn’t coming so I could go to work instead of waiting all day again, he replied, “I can assure you 100% that I am coming over today.” Now when I called the company to find out what’s going on, they said my first offer was 11K, but now they can only offer 6K. It feels like a deliberate trap — they quote a good price to hook you, don’t turn up for days, and then lower the offer hoping you’re desperate enough to accept the reduced amount.

3 times agreed times to collect but no shows. No phone calls messages nothing. I ring and get excuses. Terrible service seems to be scammers

Great experience with Vandervan. John Muldoon was very professional. Definitely recommend

Great company and no hassle at all
Arrived on time and was updated all the time on eta etc
John was fantastic to deal with and a pleasure to meet done his checks and sorted out the deal there and then
Wasn’t what I was expecting but made the effort to make the call to the office to get more for my van than what they wanted to originally offer
Overall great easy to deal with experience payment was in bank there and then
Would like to thank John and all the team at vandervan

John for Vandervan came round to me to assess a mini bus that we have.
He was very polite and a true gentleman throughout the assessment.
The starter motor isn't working on the bus as it has been sitting for a while but he has arranged for it to be picked up within a couple of days. A great service and I would highly recommend Vandervan.

Same process to Motorway offer good price over the phone then try and knock you down as low as possible, they would be better to be honest from the phone call with the price instead of wasting busy peoples time!

Fast and responsive. We had a company vehicle that needed removing from a very busy garage who were going to charge £20 a day for the space the vehicle was taking up. We called on the Monday, Vandervan arrived on the Tuesday. Very fast, great communication and very professional.

Initially a missunderstanding with vehicle value. This was resolved and collection arranged for the next day.
Very helpful. And kept me updated through the process and driver ETA

I've dealt with John who was really helpful- outstanding customer service- smooth transaction.

What a bunch of clowns
Offered me £12750.00 for my van after seeing photos etc
One owner full history etc
Sent a guy out who drove the vehicle put diagnostics etc and couldn’t fault it and agreed it was as described
Then offered £11.000
Total time wasters
Went back to we buy any van money in the bank within 30 mins
Proper company

DID A DEAL WITH CAM REALLY GOOD GUY TO DEAL WITH VERY HELPFUL

Brilliant service