Excellent friendly service. Kept me informed of the repair progress during the whole time. Picked the car up and dropped it off on the time they said and the workmanship is first class. I would highly... Voir plus
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Lisez les avis des autres
My 5 month old car Mazda CX-60 PHEV hit a deer on the motorway and had significant front damage. The car was collected promptly (and expertly on a flatbed truck) and very professionally repaired. It t... Voir plus
Excellent service @ Hayes Veetec. Car dropped off by Linton, friendly, helpful and delivered with due care. Reception staff helpful and friendly especially Kate and her colleague Daniel. Quick adjustm... Voir plus
L'entreprise a répondu
Amazing communication from staff kept me informed at all time via text or a call when needed. Phoned to ask when was best to collect the car then all the updates & phoned to ask when was best to bring... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A modern vehicle repair business specialising in electric vehicles with locations in and around London.
Coordonnées de contact
1-3 Uxbridge Road, UB4 0JN, Hayes, Royaume-Uni
- customer@veetecgroup.co.uk
- www.veetecmotorgroup.co.uk
4,7
Excellent
498 avis
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N'a pas répondu aux avis négatifs
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Efficient and great communication
Efficient and great communication. I am happy with Ali regarding the customer service given to me. The updates, service and getting my MG vehicle returned was satisfactory.
Thank you again.
14 avril 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Ms Tarrant,
Thank you for your wonderful review!
We're so pleased to hear you were happy with the service and communication throughout, and that Ali was able to support you effectively. We appreciate your feedback and are glad your MG was returned to your satisfaction.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Unable to check notifications
After initially crash, the Veetec test driver was unlucky enough to crash the vehicle during test on day of return, full 3 months later vehicle finally returned, but not fully repaired! No one decided to why check washer fluid was shown empty on Display. Wondering why car took whole 5 Litres of screen wash fluid, then checked underneath, watched 5 Litres empty down the drive way, making vehicle an Unsafe to drive during present spring weather.
15 avril 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Mr Jolly,
Thank you for your review. We're sorry to hear that your experience may not have met expectations, and we’d really like the opportunity to look into this further.
Could you please send more details, including your name, vehicle registration, and any relevant information, to customer@veetecgroup.co.uk so we can investigate the matter thoroughly?
We take all feedback seriously and are committed to resolving any concerns you may have.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Veetec Motor Group
Great and efficient from start to…
Great and efficient from start to finish with a courtesy call to follow up. All staff I interact with were super friendly, informative and helpful. Knew what was happening every step of the way. Great experience and thank you to Ali for being friendly & helpful :)
15 avril 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Ms Martin,
Thank you so much for your wonderful review! 🌟 We're thrilled to hear you had a great experience from start to finish, and that our team kept you well-informed throughout the process.
A special thank you for mentioning Ali—she’ll be so pleased to know she made a positive impact! 😊
We truly appreciate your kind words and support. If you ever need us again in the future, we’re just a call away!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Brilliant repair service
Brilliant repair service, super efficient as I received a call only a few hours after the accident to arrange pick up for the next day. They have been very polite.
I wished they could have done another repair for us (which was a total different issue but sadly they were not able to do a quote in time).
28 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Ms Connolly,
Thank you so much for your kind 5-star review! We're really glad to hear you found our repair service efficient and that our team was polite and responsive—especially so soon after your accident.
We’re sorry we couldn’t assist with the additional repair in time, but we truly appreciate your understanding and your positive feedback. If there’s anything we can help with in the future, please don’t hesitate to reach out!
Best regards,
Ruqaiyah Hussain
Customer Relations
Excellent service,polite staff that…
Excellent service,polite staff that kept me informed from start to finish with regular updates. Repairs carried out to a very high standard and a lot quicker than I thought it would be.
5 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Ms Sparkes,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you were pleased with the service, communication, and the quality of the repairs.
It's great to know everything was completed quicker than expected and to a high standard—that’s exactly the experience we aim to provide!
If you ever need us again, we’re always here to help.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Very good service kept me in the loopp…
Very good service kept me in the loop at all times. Car was returned fully repaired and as a bonus it had also been cleaned thoroughly inside and out.
Any contact with staff especially Ali was helpful and informative
28 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Ms Flett,
Thank you so much for your kind 5-star review! We're really pleased to hear that you felt well-informed throughout the process and that your car was returned fully repaired—and freshly cleaned too!
We’ll be sure to pass your lovely feedback on to Ali, who will be delighted to know he was helpful and informative.
We truly appreciate your support and look forward to helping you again if ever needed.
Best regards,
Ruqaiyah Hussain
Customer Relations
if you ring you are always number 1 in…
if you ring you are always number 1 in the queue, but never answered, offered call back but never called back, why spend money on a phone system, if its never to be used as intended
Update
Insurance company switched to another repairer and approved the quote within 2 days vs 3 weeks with veetec
4 avril 2025
Avis spontané
Réponse de Veetec Motor Group
Good afternoon,
We’re very sorry to hear about your experience and truly apologise for the inconvenience caused. This is not the level of service we aim to provide, and we understand how frustrating it must have been trying to get through without a response.
To help us look into this further and resolve the issue, please email us at customer@veetecgroup.co.uk with your details. We’d really appreciate the opportunity to put things right.
Thank you for your feedback—it helps us improve.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Really good job
Really good job, and I was really pleased with the result. The finish was excellent, and helpful staff.
2 avril 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Mr Woodhouse,
Thank you so much for your 5-star review! We're thrilled to hear you were pleased with the results and the quality of the finish.
It’s also great to know our team was helpful throughout—your feedback means a lot to us!
If you ever need anything in the future, we’re always happy to help.
Best regards,
Ruqaiyah Hussain
Customer Relations
The very polite and very well mannered…
The very polite and very well mannered to do their job. I have no bad things to say about them. All the work looks really good and they got my car back on time when they said thank you very much for your work that’s been done on my car.
3 avril 2025
Avis spontané
Réponse de Veetec Motor Group
Good afternoon,
Thank you so much for your lovely 5-star review! We’re really glad to hear that you were happy with both the service and the quality of the work carried out.
It’s great to know the team’s professionalism and manners stood out, and that your car was returned on time as promised.
We truly appreciate your kind words and support—thank you again!
Best regards,
Ruqaiyah Hussain
Customer Relations
Really good job
Really good job, the car looks brand new again not 9 years old.
1 avril 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Mr Elkington,
Thank you so much for your fantastic 5-star review! We're thrilled to hear you're happy with the results—and even more so that your car looks brand new again!
We truly appreciate your kind words and support—thank you again!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Done a really good job quick service…
Done a really good job quick service and my car came back washed and cleaned very satisfied and will definitely use again
25 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Mr Hooper,
Thank you so much for your great review! We're really pleased to hear you were happy with the quality of the repair, the quick service, and that your car was returned clean and looking great.
We truly appreciate your feedback and look forward to welcoming you back if you ever need us again!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Poor quality repair and 2 re-repairs
After a long repair, the car came back with the door panels falling off every time I closed the doors and the rear door opening on its own when the car was put in park. On complaining, they collected the car again, repaired it and confirmed it was 100% repaired, and as soon as my wife open the door, the panel came off. To add insult to injury, they gave the excuse that their vacuum cleaner was not strong enough to clean the inside of the car, so they had not attempted it. I do not believe this. I have now had to pay to re-schedule a service because of their incompetence and will probably need to pay again.
I will be advising Direct Line of their poor service and will certainly never choose to use them again.
21 mars 2025
Avis spontané
Veetec Croydon is the best!
My experience with Veetec Croydon was the best I have ever experienced. All the staff I had contact with were very polite and professional. I felt at ease with Veetec, they kept me informed through the entire process. The repair was carried out to factory standards in my opinion. My car came back better than it was before the accident occurred! Thank you so much Veetec and the entire team! Keep up the good work. I have had bad experience with another body shop in the past and Veetec put me at ease.
I would not hesitate to use Veetec Croydon in the future if I require any bodywork carried out.
Thank you so much and keep up the good work!
My job was the Grey Mini!
12 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Good afternoon,
Thank you so much for your amazing 5-star review! We're absolutely delighted to hear that your experience with Veetec Croydon was such a positive one.
It means a lot to know we were able to restore your confidence after a previous negative experience elsewhere, and we're especially glad you felt at ease throughout the process. The team will be thrilled to hear your kind words.
Should you ever need us again, we’ll be more than happy to help. Thanks again for your support and encouragement—it truly means the world to us!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Excellent customer service to Taha from…
Excellent customer service to Taha from Veetec and also the transport team
11 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Good afternoon,
hank you so much for your 5-star review! We’re so pleased to hear you received excellent customer service from Taha and our transport team.
Your kind words will definitely be passed on to them—they’ll be thrilled to know their efforts made a difference.
We really appreciate your feedback and support. If you ever need us again, we’re here to help!
Kind regards,
Ruqaiyah Hussain
Customer Relations
HIGH GRADE REPAIRS SERVICE
Repairs completed promptly and to a high standard. Flexibility around start date. Vehicle collection and re-delivery. Hassle-free interactions.
20 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Mr Hallas,
Thank you so much for your 5-star review! We're really pleased to hear that you found the process smooth, flexible, and hassle-free—from the quality of the repairs to the collection and delivery of your vehicle.
Your feedback means a lot to us, and we’re glad we could make the experience as convenient as possible.
If you ever need us again, we’ll be more than happy to help!
Kind regards,
Ruqaiyah Hussain
Customer Relations
First Class Service
I was delighted with the service provided by Veetec Aldershot. The car was collected promptly. the repairs were completed to a very high standard. I would especially like to mention Ali in customer services for keeping me informed on the progress of the repair and then following up with a call after the car was returned to ensure my satisfaction. Thank you for an excellent experience.
3 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Good afternoon,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you were happy with the service from Veetec Aldershot and that the repairs were completed to such a high standard.
A special thank you for mentioning Ali—he’ll be so pleased to know his efforts in keeping you updated and following up made a positive impact.
We truly appreciate your kind words and support, and we’re always here if you ever need us again.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Excellent service all round from Veetec…
Excellent service all round from Veetec - the repair was done extremely well and Ali at customer service was so helpful whenever i phoned to check on my cars progress - very happy customer!!
3 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Mr Dickeson,
Thank you so much for your fantastic 5-star review! We're thrilled to hear you were pleased with the repair work and the service you received throughout.
We really appreciate your kind words about Ali—he’ll be delighted to know he made a difference and kept you well-informed along the way.
It’s great to have you as a happy customer, and we’re always here if you need us again in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Very friendly and helpful keep in…
Very friendly and helpful keep in contact with you with updates on how the car is going
25 février 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Ms Kempster,
Thank you so much for your 5-star review! We're really pleased to hear you found our team friendly and helpful, and that you appreciated the regular updates throughout the repair process.
Keeping our customers informed is so important to us, and it's great to know it made a positive difference to your experience.
If you ever need us again, we’re just a call away!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Excellent communication from the…
Excellent communication from the company about the difficulties sourcing a part due to my vehicle being new on the uk market. Once the part was source the car was picked up and inspection and work was carried out very quickly. The repair work was outstanding quality craftsmanship here would definitely recommend.
7 mars 2025
Avis spontané
Réponse de Veetec Motor Group
Dear Ms Laverick,
Thank you so much for your thoughtful 5-star review! We’re really glad to hear you were happy with the communication throughout, especially regarding the delay in sourcing the part for your new vehicle.
We’re pleased everything moved swiftly once the part arrived and that you were impressed with the quality of the repair work. Your kind words about our craftsmanship mean a great deal to the team!
Thank you again for your recommendation—it truly means a lot to us.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Réponse de Veetec Motor Group
Good afternoon,
hank you for your 5-star review! We’re delighted to hear that you found our service helpful, flexible, and responsive. Your feedback means a lot to us! If you ever need anything, we’re here to help.
Kind regards,
Ruqaiyah Hussain
Customer Relations
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