VenueScanner Avis 

Really quick at responding, understanding needs and getting the right venue. Nothing is ever too much trouble. Megan is amazing!

Expert support and guidance every step of the way. VenueScanner took the time to really understand our needs. They were very patient when our plans changed and kept us fully informed. It has been a great experience working with Megan and the team at VenueScanner.

It was professional and easy working with the Venue Scanner team. Great getting to know them as a team and they have the same event values as we do.

Really friendly and efficient service. I am very grateful to Jess and the team

Working with VenueScanner over the past few years has been a consistently positive experience. In particular, Kate Whiteley has demonstrated outstanding professionalism and expertise throughout our collaboration. From sourcing the ideal venues to managing the entire booking process, the service has been exceptional at every stage. I would highly recommend VenueScanner to anyone looking for a reliable and knowledgeable partner for their event space needs.

Smooth and successful Christmas booking! Jess was amazing to help us source a Christmas venue.

Amazing from start to finish! Kate saved the day once again and helped find a venue last minute for our end of year party.

8 months in and nearly £5k spent for zero return and no one answers your emails or calls. Read the one star reviews!!!!

Following a very successful year of collaboration, we were happy to renew our partnership with VenueScanner. Jess, Kate, Megan, Ciara and their team consistently sends a strong flow of quality enquiries, resulting in several high-value bookings across our venues. Our account manager, George, ensures the bookings team fully understands Lumiere’s spaces and the types of events best suited to each. Communication is always excellent, making them a reliable and valued event partner.

Great service - found and secured a suitable venue for our team Christmas party literally within 24 hours of submitting my query! Highly recommend :)

we have had no bookings that we were told we would get when we spoke to them back in July. we paid two hundrend pound monthly for what was to get eight hundren pounds back a month but have bnot had any business at all and we want to cancel now

I rarely leave negative reviews, but I feel compelled to share my experience with Venuescanners. We subscribed to this platform expecting at the very least some return on our investment. Instead, we got irrelevant enquiries, then when asked for help, we were given vague advice, and a service that felt more like a cash grab than a value-driven subscription.

The account sales team made big promises, but in practice, it simply doesn’t deliver. We kept waiting for bookings but they that never came. It felt like paying a monthly fee for better business we could get through another supplier.

Megan has helped us with various events from our annual Summer awards evening to Christmas parties and it makes the whole process so much easier and seamless from start to finish! The venues are always exactly what we are looking for and the team have been super happy every time - thank you. :)

Paid VenueScanner £286.80/month since May 2024 x 8 months, zero bookings - despite being promised by their rep, Finn, that our Professional Plan came with a guarantee to refund our annual cost if we didn’t get bookings (call recording available). When we requested a full refund, Tilly Mason (Director) refused and denied the agreement, no refund at all.

The “account manager” service is just slow replies and generic, scripted marketing tips you could find on ChatGPT. Poor handling of a small Hackney business like us, no real support, and you’re competing with thousands of other venues for the same enquiries.

Save your money and promote your business yourself online/ - we do not recommend VenueScanner!

For more detail:

We joined VenueScanner in May 2024 on the assurance from their representative, Finn, that with the Professional Plan we would have a guarantee in our contract—if we didn’t receive confirmed bookings covering at least our annual subscription cost, we would get that cost back. This was a key reason we signed up.

Since then, we have paid £286.80 per month for 8 months, received zero bookings, and when we checked to confirm the guarantee, we were told by Tilly Mason (Director) that no refund would be possible and that their “booking guarantee” was not as stated on the onboarding call. After requesting a refund for the 8 months, they have refused to refund or even acknowledge the agreement made during that call (call recording available).

The “account manager” they promote as someone who will guide you in marketing your venue has been equally disappointing. You have to chase them repeatedly just to get a call, and when they eventually respond—often days later—it’s with generic, scripted marketing tips that anyone could find in seconds on ChatGPT.

Poor handling of a small business like ours based in Hackney—especially as a new client—has been extremely disappointing. Save yourself the money, promote your business online yourself, and avoid paying for a platform already flooded with thousands of other venues competing for the same bookings.

We feel completely misled—VenueScanner has not delivered on the guarantee that was the sole reason for joining, and has failed to take ownership or honour what was promised.

We do not recommend VenueScanner to any business looking for genuine bookings.

Super easy to use! Megan was very helpful and found us the perfect venue last minute

the experience was 1st class from start to finish, I cannot recommend this service enough. It is also free for the client to use to be put in touch with some amazing spaces.

Thanks to the lovely Megan Gammage we have secured a spot for our Christmas Party - so well organised and the perfect spot for the firm!!

Jess has been really helpful in identifying suitable venues and arranging visits. She has made the process very easy!

Kate is always 10/10 in her support throughout the venue search and planning processes. Really appreciate her help.

Fast friendly service from Megan who knew all the right questions to ask to focus her search which lead to an abundance of venue choices that met the brief.

As others have said a scam. As a business, avoid. the bookings never materialise.