Vinyl Me, Please Avis 

I have been a member since 2019 with over 300 records in my collection coming from VMP. I've been a huge proponent of their service, product, and customer service for years. On 8/26 Vinyl Me Please changed a "swap" I had made for a record without an email, a text, or anything. Their company line has been it was oversold and they wanted to make sure people signed up for "Essentials" got it.

I understand that things happen, but I've received Zero communication from the company about the "reverted swap," the lack of warning about reverting my swap, and the ZenDesk complaint I've made. Listening to a Podcast follow up (about this situation), they make no reference or apologies for not sending out emails describing what had happened and acted like they did and all was in the right. The company used a bait and switch tactic and then just assumed people wouldn't want to wait for a repress (based on info from the podcast). I've waited nearly a year for VMP product because I know it will be quality. I want the product I ordered. Not a lame excuse and no apology.

I’ve found some great new favorites here but it’s expensive and takes a looooooooong time to get your records. Also, customer service is nonexistent in my experience. I sent 3 emails about a shipping notice I got for a wrong record after I made a swap for my monthly pick. No one has responded (about 5 days later); the next communication I got from them was about a price increase for membership. Super disappointed. I’d skip this service.

Expensive, frequent mess ups and poor customer service.

I’ve been a subscriber for over 3 years and have a huge amount of releases which still get frequent listens. However, the last 3 months this company has completely nose dived with poor decisions and errors;

1/ implementing AI into customer service. Their great customer service was one of the biggest pros, given the lack of QC at most pressing plants. Their team has now been replaced, with heavy reliance on AI which often gets things wrong and weeks to get a response from an actual human.

2/ Ramones swaps being reversed. Despite swapping immediately after the window opened my selection was reversed due to insufficient stock. Not just cancelled, reverted to a different record that was not wanted.

3/ Mystery Vault Bundle bait and switch. After the promise of rare titles they sent boxes of complete junk, standard release and damaged records. The error was acknowledged and the second round of boxes was described more accurately and sold at a better price, but I’m still waiting on customer service to reply on complaints from the first.

4/ The Discord Cult. Full of memes and users defending the company no matter what they do. Info is often shared their exclusively forcing participation.

5/ Delays and lack of communication. Almost every pre-order runs the estimated date, and there been times when delays are only communicated after items show as ‘in stock’.

Overall it’s no longer worth the headache and there’s plenty of other amazing vinyl series and labels to spend your money on.

La tienda es maravillosa y todo funciona muy bien. Es una pena que por cuestiones aduaneras me vea obligado a dejar de adquirir sus productos. Gracias por todo.

Responsive to all my emails and never had any issues with customer service.

In the context of early access for a good sale with curated vinyl bundles of items with limited availability, the website for VMP had numerous technical errors that made it impossible for me to order my chosen items. I contacted customer support, who later confirmed that this was a bug and that it was fixed, but the items had long since sold out by that point. I was able to buy a different product during the sale, but not the ones I wanted to purchase. Too bad, VMP.

Sadly, horrible customer service has destroyed an incredible product like so many others.

I have been a customer for eight years and, sadly, have decided not to auto-renew this September due to a two-week customer service debacle that should have corrected itself in a matter of three minutes. The upside is that I just saved myself from having $464 drawn from my account.

Is the product good? Yes. Is it an extremely expensive luxury product that should have competent and honest customer service attached to it to help justify the cost? Strong yes.

Now my issue was not a huge deal by itself (the site screwed up and charged my credit card instead of applying my store credit, of which I have $330 since eight of the last 12 months of records I did not care for, so banked the funds vs. getting the record of the month). Easy enough and should have taken an agent mere minutes to correct, no? Oh boy, that's not how it was resolved. Fourteen days after initial contact, the agent decided to reply. He, of course, blamed other team members for not responding even though he was the only agent on the ticket. He did the math incorrectly when applying my credit; I had to spell it out like I was teaching my seven-year-old how math works. Upon “proving” my math was correct, he said he would make me whole. He did not, and when I followed up about why he did not make me whole, he claimed he did. Thankfully, by this point, I had lost faith and had detailed notes, so I had to prove I was right and he was wrong for the second time. He admitted to not following up with applying the credit but tried to pass it off as if he did, presuming I had not done my due diligence and kept records (he could have gotten away with his lie for close to 100% of people I am sure).

He refuses to let me speak to a manager and simply wants it to go away (I would, too, if I were in his shoes).

I have emailed the general customer service team twice to express my frustration, but I have not received a single response.

The silver lining: close to half a grand to spend on music elsewhere.

The best record club in the world

Terrible customer service. At $50 per album, you would think they offered something exceptional. They don’t.

I missed a “swap window” because I was at a family funeral. I had other things on my mind than a stupid record. They shipped something I don’t want. They also refuse to exchange it. Then, to add insult to injury, they explained that I could sell it online. Unfuckingbelievable.

Avoid them at all costs.

Great music, great price.

Ordered the Rock record of the month for my first time subscription and it was shipped after the mentioned time, then I received another record. Have mailed info but no reply, I was considering keeping my sub but after this incident it will be a no from me.

Slow replies from customer service, confusing service, took ages to ship with no updates... and they sent me the wrong item :(

Waited nearly a month for my first order to be sent, then when it arrived it was the wrong LP. Emailed their customer services but still waiting for a response. I’ve cancelled my subscription! Very disappointing.

Had to email and ask where my record was

I love the monthly service. But I've also ordered albums from the store back in the winter and I'm still waiting on them with no information as to when I will get them.

Cool vinyl, great communication. The one time they sent me the wrong record they corrected it immediately and replaced at no charge.

Vinyl me please is an absolutely awesome company! I love the beautiful vinyl color varieties, quality packaging and crystal clear sound. I recommend them to anyone looking for superb vinyl!

I've ordered from this site before. Always great communication and packaging. Very seamless on my Pre-order.

Good quality of records (pressing, selection etc) but the packaging is poor for me. In my opinion as a collector and buying online for years the packaging is important and must be improved. The 9 out of 10 records in my collection arrived damaged. Also long time waiting for records to arrive in Europe.