VionicShoesUK Avis 

I had inadvertently put the same order in twice. I emailed Vionic and within hours had a reply cancelling the duplicate order. Very impressed with the response time

Disappointed customer …
Received a pair of shoes as a birthday gift and unfortunately they broke. Emailed Vionic directly and sent photos and unless I can send proof of purchase they are not able to help.
I have explained they were a gift but feel totally helpless.
As the shoes are manufactured and sold under the brand of Vionic I was hoping for some kind of support.
Disappointed customer

I was due a pair of shoes 5 days ago. Delivery driver has delivered to wrong address contacted Viconic and delivery company 5 days ago. I still have no shoes or refund 1st response from viconic today saying shoes were delivered ( I already sent them an email saying they were delivered to another address 5 days ago)

After this review Vionic is processing my refund and a discount on next purchase, which I do hope to use if they use a different courier.
I find their sandals so comfortable and was looking forward to further purchases but am wary due to my experience with the courier they use not the product

Received a pair of shoes as a birthday gift and unfortunately they broke. Emailed Vionic directly and sent photos and unless I can send proof of purchase they are not able to help.
I have explained they were a gift but feel totally helpless.
As the shoes are manufactured and sold under the brand of Vionic I was hoping for some kind of support.
Disappointed customer

I purchased some walking shoes ,received within two days.Brilliant. Unfortunately they had sent the wrong size . No problem. Excellent customer service from Kimberley, even returned my postage charge.
I will be ordering again as I love Vionic shoes and sandals.
Joan

Love these shoes they are so comfortable ,such soft leather and look really good . The after sales was great ,the young lady I spoke to was so kind and sorted my problem out straight away . I won't hesitate to buy shoes from Vionic again
Ps I've had a pair for a few years and still as comfortable as slippers

I ordered a pair of Vionics trainers via the Debenhams marketplace and was sent the wrong colour – one that bears no resemblance to what was shown on the website. When I tried to return them, I was directed to use the Caleres (Vionics) returns portal. I followed every step meticulously, only to find that their system doesn’t even recognise their own order ID.

To make matters worse, I can’t return the item directly to Debenhams, and attempts to contact either company have been utterly futile. I’m stuck in a maddening loop of automated responses and generic cut-and-paste replies. I keep explaining that none of the suggested steps work, and in return, I’m sent the same lifeless instructions as if I hadn’t said a word. It’s like yelling into a void.

Do not buy from this company as a concession through Debenhams – or frankly, at all. I deeply regret not reading the avalanche of similar complaints from other customers, all reporting the same infuriating experience. No one answers the phone. Emails are met with robotic, meaningless replies. This is customer service at its absolute worst – dismissive, disorganised, and downright appalling.

6th June 2025

I have been promised a refund that is still to. E returned to my account. Isn’t it enough the stress you cause customers where is my refund ???? This is deplorable behaviour. I paid my money in good faith and over 4 weeks later I have not received my refund.

Not only are the products unbelievably good quality, the customer service is exceptional! I had to return some sandals past the date stated for return and they were so willing to help with this. I have purchased five pairs of various footwear since finding Vionic on the Internet! They are really lovely products and I'm so grateful to them for accommodating my late return request! Really good of them!

I had a small issue with a Toe-Post Sandal (there was no give) that made them a problem to wear.
I was seeking some advice as to whether there was anything that I could do; Vionics response after some images sent of the original sandals they replaced them FOC with a larger size and that solved the issue.
This kind of service is why Vionics keep their customers with quality footwear and excellent customer relations

They don't communicate, they don't have a customer services that ever rings you back, permanent voicemail, amd short opening times. I wouldn't order from the website. I would buy Barefoot instead.

I ordered a pair of sandals that I wanted to return because they are too big.
I filled out the return online and to date still have not received the QR code in order to return the sandals. I have called the customer service number numerous times, left messages and emails.
No one responds!
Surely a big company like vionic needs to preserve the customer’s.
If ordering is straight forward, why is it so hard to arrange a return?
I for one will think again before ordering from Vionic again.
Some kind of communication would be great but radio silence is like banging your head against a brick wall especially as the products are not cheap and are a considered purchase.
Very disappointed ☹️

The reply from vionic below says it all!
How can you not locate my details? Absolute joke!

You have done nothing for me today Im afraid.i have emailed you several times for a simple label. I have phoned you but the reply I receive was that this number does not exist. What is the address and details I need to return my shoes to please? Time is running out for me.

I rang to arrange a collection because there are no drop off points on Isle of Wight. I told them we would be away from 9 Apr, so they arrange a collection for 9 April. You couldn't make it up!

I found them very helpful with my question and fast reply.

My original order arrived very quickly. Unfortunately they were too big so had to re-order. The returns process was very simple and through courier company was able to track my return. It took a week to process and when I emailed to follow up I got a reply straight away and a day later my full refund.
All quite seamless really pleased.
I also received my reordered item just as quickly. Very satisfied.

Customer services are very good.. problem was dealt with very quickly and by email.
Would recommend them highly

Great shoes with brilliant ergonomic design. Also received great customer service, particularly from Hayley, with regards to resolving an issue for me. 100% recommend.

Missing parcel sent by Evri, contacted Hayley with this message, "thank you very much for sorting this out and sending a new order so quick, very impressed, nice to get such good service these days. Looking forward to receiving new shoes, thanks again, Jil."

I ordered a pair of trainers sadly to big so had to return t&e trainers arrived with in 3 working days the refund was processed 3 days after I returned exceptional service. The trainers were good quality I will be ordering again .I highly recommend

Was diagnosed with plantar fasciitis at 8am Tuesday 4th March and advised by the GP to buy footwear with arch support.
Came home, googled and found Vionic - order some arch support slippers at 08:35am - AND THEY ARRIVED AT 2:30 PM TODAY!
Amazing customer service - 30 hours from order to receipt and they are soooo comfortable and have helped with ease the pain on my poor heel.
Worth every penny - really pleased with Vionic and will order more from them.