E . Recovery Vionic sandals . These are a ‘ life saver ‘ . I am quite old and found I could wobble on my feet now and again! The structure of these sandals stopped me wobbling instantly. I stride o... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered a pair of shoes checked delivery timescales and if ordered before 5.30pm next day delivery 4 days later still no shoes contact vionic to cancel order. To be told that my order had been stuck... Voir plus
I had to reorder for a smaller size. Emailed asking how long the refund would take as I didn’t want to buy another pair before the money back in my account. The whole issue was resolved quickly and al... Voir plus
Vionic has great shoes. Customer service were prompt with response to my issue with a particular pair of sandals I got. I will keep purchasing from them. Great service and good quality shoes with arch... Voir plus
À propos de l'entreprise
- Magasin de chaussures
- Magasin de bottes
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Informations provenant de diverses sources externes
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Coordonnées de contact
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Royaume-Uni
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Bien
667 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kimberly in customer service was so…
Kimberly in customer service was so unbelievably helpful with my returns. I’m so grateful 🙏🏽
1 août 2025
Avis spontané
Réponse de VionicShoesUK
Hi Reshma,
Thank you for your review, we are delighted to hear that Kimberley was able to help make returning your shoes simple! I will be sure to share your feedback with her team.
Many thanks
Vionic Customer Care
INCOMPETENT COMPANY - DO NOT USE
Shoes eventually came but although I ordered two sizes neither fitted so needed to return. Shoes were also ugly. Customer service was totally incompetent. Took days to reply to request for returns label as I could not scan or print. Then they took days to send out a label (which is still not received). All the while leaving me to worry that my return valued at £250 would not arrive back during the returns window and I would not be refunded. Awful company. Will never order from them again.
1 août 2025
Avis spontané
Réponse de VionicShoesUK
Hi,
Thank you for taking the time to leave your feedback, we are very sorry for any delays in response - our team are dealing with higher-than-normal demand, and we are advising customers that our response time is currently 2-3 working days. Having passed your feedback onto our customer service team, I understand they have reached out to you directly with your returns label via post and email.
Please rest assured that we will always honor returns requests and queries made within the 30-day window, and so any delays in postage or communication would not impact your eligibility to return your items.
If you have any further questions please do not hesitate to reach out directly, and a member of our team will be happy to assist.
Many thanks
Customer Care
Exceptional service from Kimberley
Exceptional service from Kimberley. Nothing was too much trouble for her at all. There was a mix-up with bar codes when returning, I misplaced my documentation and it was corrected. Thank you. Wonderful shoes also
30 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Lali,
Thank you for taking the time to leave a review, we are so pleased to hear that Kimberley was able to assist with your return and resolve your query!
Many thanks
Vionic Customer Care
Shoes never came and customer service non existent
I ordered trainers but they never came. I looked on the website at the status of my order and it stated cancelled. I had an email confirming the order but nothing after that to say anything about a cancellation. I have sent a message twice to seek an explanation but got no response. I have called and called the customer service number. It is never answered and even the recorded message says, “the person you have called is unable to take your call.” Not even a professional message identifying it ad a number for Vionic. I’m starting to suspect I’ve been conned. Won’t be buying from them again if they don’t sort this mess out.
29 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Jacqui,
Thank you for reaching out and providing your feedback. Having taken a look into your query, we are unfortunately unable to locate an order or any email communication associated with your name, would it be possible to reach out directly to hello@vionicshoes.co.uk with the name, email address, and order number associated with your order, and we will take a look into this for you!
Many thanks
Customer Care
Waited so long to get a return label…
Waited so long to get a return label and now the label will not scan!!!!! So tedious! Will not buy from Vionic again!!!
25 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Evelyne,
Thank you for taking the time to leave your feedback, we are very sorry for the delay in hearing from our customer service team and the difficulty you've experienced with your QR code. I understand a member of our team has reached out this afternoon to resend a QR code, as well as offer to post a physical label to your address should you have further issues!
We always aim to make our returns process as simple as possible, but are sorry to hear have not been successful in this instance! Should you have any further issues please do not hesitate to reach out again.
Many thanks
Customer Care
Bye bye Vionic
I have always bought Vionic shoes as they suit my feet and condition, last two times I have bought from them have been fraught with very poor customer service. My calls go unanswered and my emails are ignored. Eventually after me having no option than to go to the small claims court, my email was answered and dealt with very effectively, but it shouldn’t have to come to this. Vionic have very sadly now lost my valued custom due to such shambolic customer service.
11 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi,
Thanks for taking the time to share your thoughts. We are sorry to hear that you are struggling to reach out to our team and you’ve lost trust in the brand. We do always aim to ensure that all emails and voicemail messages are returned within 2 to 3 workings days, but appreciate we do unfortunately have delays during busier periods!
Your feedback has been passed on to the wider team for review of our processes during busier periods.
Many thanks
Customer Care
Initially disappointed with buying from…
Initially Really disappointed with buying from Vionic, an expensive brand with slow customer service not helped by them using Evri as their courier.
Evri have sent my return back to me in error, I've left 2 messages and one email for customer service, no one answers their phone line. No reply yet 😭
Update:- email received issuing new returns label and apologies, sent photos for investigation.
I will update when items are refunded.
Vionic apologised for being extremely busy due to sale. I think being able to call when something goes wrong is vital for online shopping, they don't seem to be able to offer this level of customer service atm.
Final update refunded item and customer service apologise.
From this don't expect to be able to call customer services, but emails do get responded to in approx 48 hours. I have updated from 1 star to 3 star.
To not be able to call someone puts me off a brand.
16 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Catherine,
Thank you for your review, we are sorry to hear that you have had trouble contacting our customer service team, and that there was an issue with your return! During our Summer Sale our customer service team is dealing with higher-than-normal demand, but this feedback has been passed on for review.
Having spoken with our team I understand that you have since been resent a returns label to assist with returning you order, however should you have any further issues please do not hesitate to reach out again directly!
Many thanks
Customer Care.
Excellent customer services
Had a problem with my new vionics, contacted customers service very quick to sort out replacement. excellent service.
7 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Eve,
Thank you for your review, we are so pleased to hear that Customer Service were able to resolve your issue promptly and turn your experience around!
Many thanks
Vionic Customer Care
Amazing service
Received trainers less than 24 hours after placing order. Looked great and very supportive and comfortable, not always easy to achieve as I suffer from plantar fasciitis.
4 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Anne,
Thank you for taking the time to leave a review - it's fantastic to hear that your Vionic Shoes are comfortable and offering you the support you need!
Many thanks
Vionic Customer Care
Delivery and communication needs attention
Vionic used Evri to deliver my order. Unfortunately Evri notified delivery slots each day for 5 days but only actually delivered on the 5th day! I contacted Vionics on 3 occasions but they only responded once the order had been delivered; and just apologised for the delay. When I mentioned the word ‘complaint’ they refunded the shipping cost.
3 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Kaz,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers so we can continue to improve our processes. We are sorry to hear that you have had trouble contacting our customer service team, and that there was a delay with your delivery. With the launch of our Summer Sale our customer service team is dealing with higher-than-normal demand, but this feedback has been passed on to the wider team for review.
I understand you have since had your postage refunded by way of apology for the delay with Evri, but should you have any further questions please don't hesitate to reach out!
Many thanks
Customer Care
Amazing
Amazing customer service! I can not recommend this company enough!
3 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Laura,
Thank you for your review and recommendation, we are delighted to hear that you were so pleased with the service you received!
Many thanks
Vionic Customer Care
Thankyou Vionic for exellent customer…
Thankyou Vionic for exellent customer service.
2 juillet 2025
Avis spontané
Réponse de VionicShoesUK
Hi Lesley,
Thank you for your kind words! We are pleased to hear that our Customer Service is living up to expectations!
Many thanks
Vionic Customer Care
Helpful Customer Service
My parcel didn’t arrive but the very patient Kimberley in Customer Service organised a refund and a discount on a future purchase.
30 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi Georgina,
Thank you for taking the time to leave a review, we are sorry to hear that you did not receive your order! Having connected with a member of our Customer Service team I understand that the parcel was unfortunately lost in transit, and that a member of our team has since reached out directly and processed a full refund.
We are very sorry for any inconvenience caused!
Many thanks
Customer Care
Avoid - they haven’t refunded!
Avoid. Ordered a pair of shoes, arrived really quickly, but I didn’t like them so returned them two days later. Raised the order and sent them back via evri, same day. That was 9 days ago and no acknowledgement of the return or any sign of my refund.
24 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi Rachel,
Thank you for your review. We are sorry for any inconvenience, once we have received your order back into our warehouse, it can take up to 10 days for the credit to appear on your statement and a credit memo to be emailed over to you. Having spoken to a member of our team I understand that your full refund has since been processed, however should you have any further questions please don't hesitate to reach out directly!
You can find more information about our returns process here: https://www.vionicshoes.co.uk/returns
Many thanks
Customer Care
Replacement for faulty flip flops
I loved my Vionics flip flops, but unfortunately they developed a fault starting to come unglued. I emailed customer service, who sent a new pair for me. No need to return the faulty pair since returns from the Isle of Wight are not possible (you have to travel to the mainland to return things from Evri). Shame the shoes had a fault, but Great customer service.
24 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi,
Thank you for your feedback, we are sorry about the fault with your original! However it's great to hear that our Customer Service team were able to resolve your query and organise a replacement pair.
Many thanks
Vionic Customer Care
Love this company!
Love this company!! The shoes are amazing and the company itself is excellent!
I bought a pair of shoes and the sale started the same day. I asked if they wanted me to return and reorder or if they could refund or do a credit note. No hassle and refunded the difference which was around £50.
Absolutely well done
23 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi,
Thank you very much for your feedback, it's fantastic to hear that our customer service team were able to assist you with your query without any hassle!
We hope you enjoy your new Vionic shoes.
Many thanks
Vionic Customer Care
Love these shoes sandals and boots
Love these shoes sandals and boots
First time had x problem emailed and got same day answer and a discount by way of compensation
Orderered another pair straight away
19 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi Beris,
Thank you for your review, we are very pleased to hear that our customer service team were able to resolve your query promptly and turn your experience around!
Many thanks
Vionic Customer Care
The best customer service after buying…
The best customer service after buying shoes.
19 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi Jacek,
Thank you for taking the time to leave a review, we are delighted to hear that you were pleased with the customer service you received!
Many thanks
Vionic Customer Care
Excellent customer service and very…
Excellent customer service and very helpful
17 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi Kathy,
Thank you for your review, we are very pleased to hear that our customer service is living up to expectations!
Many thanks
Vionic Customer Care
I purchased two pairs of trainers and a…
I purchased two pairs of trainers and a pair of sliders. trying to return the two pairs of shoes which have not been worn seems to be rather a drama. I’m not able to do this online and it is not accepting the order reference that’s on my email then it’s locked me out of the account, I’ve tried to call the number which goes through to voicemail and then left a direct message which says they will contact me between two and three days time not impressed so far I’m enjoying the one pair of trainers that I have purchased. These are not cheap shoes very unimpressed so far at the customer service and the difficulty in returning the shoes. Let’s see what happens if I get a reply I will update this review. I would potentially come back and order more shoes if this can be rectified quickly what a shame your customer service is so poor.
4 juin 2025
Avis spontané
Réponse de VionicShoesUK
Hi Vanessa,
Thank you for taking the time to leave a review, we are sorry to hear that you initially had trouble contacting our customer service team and accessing our returns portal.
Having checked in with a member of our team I understand that you have since confirmed to them that you were able to create your return successfully. If we can be of any further assistance, please don't hesitate to reach out directly!
Many thanks
Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.