Virgin Money Australia Avis 

Very bad services. Unprofessional and dubious
They are the worst in every aspect.

The grow saver accounts keep on locking my money. Every time I try and make a transfer it says something went wrong. Please try again. I have called them many times to be told that I have to wait for the technicians to investigate. I have been caught out several times where I need to transfer money and I can't. This bank is useless and it is ridiculous. It has taken over 2 months to try and fix my accounts and yet they still have no answer. I will be closing my accounts with them for good as it is unacceptable to not be able to access your money months on end

I had the virgin money velocity credit card and they decided to close my account. they won't even tell me why but my best guess is that I always paid cash to pay the card off. guess cash = criminal in australia. pathetic service as well.

Would give it a zero if I could.

Have had the worst experiences with them for over a year. Most recently, their app has had a “technical issue” which has meant I cannot make any transactions whatsoever. Been close to a week now I haven’t been able to touch my own savings for this time. I called and they said they would look into it, been four days now with absolutely no further contact.
Pretty unacceptable if you don’t offer an online banking platform as well as an app. Any technical issues with the app means you cant touch your money essentially.
Do not sign up to this bank. As soon as I can access my money, I will be closing my account with them for good.

The worst customer experience I’ve ever had. Absolutely uncontactable- they will just keep forwarding to the next person and you start again. Wish I’d read these reviews before making the mistake of trying them.

Very poor access to accounts and the customer service team aren’t helpful.
Verification process took 20mins and then their security system didn’t work so I wasn’t given access. Answered questions like I’m being interrogated and still wasn’t given access because their system was down. After 45 mins just trying to prove who I was, I’ve now decided to close account based on incompetence and lack of service. I will not support a company that neglects clients by sending service offshore to a culture that don’t have empathy nor values their customers.
Credit Card providers are a dime a dozen and there’s much better offers and service levels in the Australian market.

I am extremely disappointed with the service I received. Despite uploading all the required documents, I continue to receive calls asking for more and more information. This process has been frustrating and time-consuming. All the requirements should be clearly stated upfront rather than being revealed in stages. This lack of clarity has caused unnecessary delays and frustration. I expected a more streamlined and efficient process. Very disappointed.

We accidentally put extra funds into our locked savings account. We've asked them to send it back to us, as we need the funds to live on, and they are refusing to do so. Have a large amount of savings with them, which we will be moving elsewhere!

I’m with Virgin Money more than two years having a home loan. It had competitive variable rates comparing to bigger known banks. When I called a month ago to review my home loan rate, they decreased the rate for 0.65% from previous rate on the same date. I don’t understand why so may bad reviews here

The worst customer service you will ever experience.

So I'm supposed to be earning points one for one minus this scam company's list of exclusions? Over three months there has been $31,000 spent, 11,000 points received. Do your sums people. Their advertised points scheme is a scam

i want to construct with virgin money Australia 🌏 to get payment gateway in Australian exchange my preferred country that I want 💱, please make services profile and banking with us

They wrote off my car by trying to move it with a forklift then tried to deny it and took 3 months to get the claim paid after going to ombudsman over it. Worst experience ever. This company is just scammers.

Horrible bank to deal with. Give vague answers, unable to understand the staff as they hardly speak english, harassing phone calls all hours.

It has been impossible to close my account with Virgin Money, I've spent the last two months talking to different support agents, all to no available. All of them say they will speak to IT and it will be solved within the week, open my app in two weeks account is still there.

I have had an extremely unpleasant experience with Virgin Money. I wish I have checked the reviews before I proceeded. They may have good offers but it is not worth the time and energy and emotions I have wasted on them. I have submitted an application early Feb 2024, and because I used my English name on the application and this does not match my Chinese name on my documents, they need to verify me further. That sounds fair. But they stuffed up many times in terms of providing me the correct information so that I have been going back and forth with them since 15/2/24, so it’s been almost two months! Can you believe it? I have lost count how many times I have called them, but I get told different things each time by different customer service person. I raised a complaint and received an unapologetic reply. I was close to not bother with them more, but because I needed the service I preserved and posted a certified copy of my passport to them last Monday, and they still have not received it and I was told I didn’t need to post it by someone different that served me this time. I have never experienced such poor service before, I have applied for credit cards with other providers and it always happens very quickly & efficiently. I will stay away from them and try not to think about this whole experience as it’s been so upsetting and stressful for me.

Worst bank I've ever had to deal with in my life, all I can say is run far run fast! The amount of problems I've already had with virgin money is just ridiculous. If you ever have a problem and need help, good luck to you it's going to be an ordeal being stuck in a phone line for hrs, contacting the live chat or any chat they offer on that matter will be answered with dead silence, and if you try to email them on their service line you probably better of not even wasting your time.
Constant app issues, constant glitches, 3x where I wasn't even able to pay or transfer Money the list goes on and on. The best part of all must be the way they handle certain cases, my friend complaint once and got handed virgin money points and on top of that a $100 voucher where I have had a ridiculous amount of issues and every time I complain about it I get a "oh, I guess we are sorry". Seriously go to a bank where you have a physical body in front of you and who can verbally interact with you because virgin money is just an absolute s*** Show.

I have a Virgin Money Credit Card I’m currently overseas and they have blocked my card including all my usual direct debits after a 30 minute call they tell me anyone that can help me is on holidays for Easter and nothing can be done about it! My card is fully paid and up to date - I would never recommend using them

I deposited with Virgin Money and made all the transaction that required by Virgin Money to get the bonus interest. I am entitled to received bonus interest on 1st Mar 2024 but I haven't received any but just the basic interest. I used the in-app customer service chat box and raised the issue. Since 1st Mar 2024 (today is 14 Mar 2024, already 14 days), they kept saying they have raised the issue to the IT team and appropriate team (different rep. have different answers) but they have no update regarding the issue. On one of the day, the rep. did mention that they would credit the bonus interest to me but that didn't happen. The worse part is that they erased all communication history so that i cannot trace back the conversation.

I wish i could give 0 star. This is the worst banking and customer service that I have ever experienced (myself working in banking industry for 15 years). Seriously, I think Australian Securities and Investments Commission should audit and review this bank to check how this bank cheated its customers by not paying the bonus interest that they are entitled to and ignoring them!

The worse financial institution we’ve ever put our money into 36 days on and still the run around from the company and still no access to our savings.
They’re website faults and a lot of emails to a lot of different virgin money emails most of which they still don’t recognise our account or forwarded to other departments. DO NOT USE THIS BANK, it looks good but a million miles away from