Vizio Avis 120

Update: Allstate/Trade Square has reconsidered my claim and is replacing it with an 2024 Onn 50" model TV. While I appreciate the replacement, I am worried that it's a 2024 model. It's supposed to be a new TV, but why do they have 18 months old TVs in stock? Also, since they are replacing the TV, my protection plan is now closed.

The USB port on my 50" Vizio TV became loose. I purchased it thru Walmart and a Protection Plan. The warranty is for one year, that is why I purchased the Protection Plan. The Protection plan considers this physical damage and will not honor the plan. The TV has been in the same space for the entire time since purchased. Consider other TV manufacturers instead. Truly a rip-"off.

I have a vizio TV and I will never under any circumstances purchase another anything with this brand name on it again,,I have to unplug my TV every 2 hours or the sound quits and I can't change channels adjust volume nothing and my TV is only a few months old,,it's my second vizio TV and they both are screw ups ,, never again

TV wouldn't even get past the initial update. Went to Walmart and bought a Vizio by mistake, I was after a TCL and just completely brain farted. I mixed up their logos SOMEHOW. Got it home, got the remote out, then realized WHAT, this isn't a TCL Remote! looked at the box realized it's Vizio! No big deal I will use it if it works! Thank God it didn't get past the initial update, or I probably would have used it past the return date, and been stuck with this vizio trash. It froze after the initial update! Take it back to Walmart get a TCL. IT ZOOMS past the initial update in 10 seconds, immediately gives me the option to continue setup. I continue setting a couple things up, the TV then downloads another update that takes another 10 secs BOOM. I'm watching TV.

Title: 2026 Tech with 2010 Hardware & Infuriating Support

​"Do not waste your money on this Vizio D-Series. Not only is the hardware subpar, but the support experience is a complete waste of time.

​The Product Failures:
​Hardwired to be Slow: This 'Smart' TV is intentionally designed without 5GHz WiFi support. In a world of high-speed mesh networks, this TV is a bottleneck that constantly buffers because it can only see 2.4GHz bands.

​Broken Tuner: It can't even handle basic Over-the-Air (OTA) antenna signals without freezing and displaying a 'spinning red circle' that requires a full restart.

​The Support Experience:
Vizio support is an absolute joke. The agent insulted my technical intelligence, suggesting I 'entered the wrong WiFi info' before forcing me through a factory reset. I lost all my app logins and programming—a huge hassle—only for the agent to admit at the very end that the TV is designed without 5GHz capability.
​Save yourself the headache and the 'insult to your intelligence'—buy a brand that actually respects its customers and uses modern hardware

Very bad company and the customer service. After my screen went all black due to LED lights,the customer service told me: 'Buy a new TV'

Despite the positive reviews that they pay for (on ad-based websites, not Trustpilot), their products have a very short shelf life. When they stop working or develop lines, and you contact customer service because your product is under warranty, and you'd like it fixed or replaced, they will deny any responsibility for their poor product.

Our TV sat on our shelf for about a year. We use it three or four times a week when hanging out with friends. It hasn't been mishandled, it hasn't been on for long durations. Yet it developed faded color lines in the middle of the screen. It was under warranty but the "customer service" refused to try and help us or solve the problem apart from "Have you tried unplugging it for a bit and plugging it back in? Oh, you have. Well, then you broke it somehow."

Never buy this company's products. They make a garbage product, and they know it, and will do everything they can to not take responsibility.

If anyone ever starts a class action lawsuit, I'll happily join in.

If I could give this brand a zero star I would. Slow picture motion with good connection not meeting costumer satisfaction, hardware is faulty at times and can never work when I want it to. I don’t support this brand anymore

This tv is the worst!!! It’s stuck on Home Screen connection error. Though my app works fine. This morning it made me merge w Walmart and allow them all these rights. I’ve restarted it 100 times, yes internet connection is good. The remote on my phone works fine, it will turn tv off and on. In settings: software N/A, last update: Dec. 31st, 1969, 7:00pm

Terrible customer service after the company sold to Walmart. Got a TV that randomly will not turn on. Multiple calls to customer service to get it fixed, lots of time & info required to qualify, they will not replace within warranty - only offer to repair through third party service that has yet to reach out to me after multiple calls from my end… a month later still no TV. I ask if we can just replace at this point & I will return but they say no, can only start a new ticket again (for more down time & I assume the same result). My time off from work while repair takes place is worth more than fixing the TV at this point. Not to mention the software now features unskippable ads and it will automatically switch you to their Vizio input and run ads instead of allowing the TV to remain on another input of choice. After supporting for over 10 years I will never buy another Vizio again, save yourself the headaches

One of the worst companies I've ever purchased from. They offer a really poor 1 year warranty on their products. My TV's display stopped working only after 2 years, and Vizio support was completely uninterested in helping. In hindsight, saving a few dollars to buy a budget-brand TV was a poor decision. Save your time and headache, and pick any other brand to buy your TV. The panels are unreliable and will fail. One of the worst purchases I've ever made, will never buy a Vizio product again.

Unfortunately, with VIZIO, I purchased this as a gift in 2024 for my nieces. They didn't use it 10 days ago. I opened this box brand new and now unit after five days of working won't I have spent endless hours trying to fix finally got through to representative and they're telling me sorry warranty is out. We can't fix anything. This is the worst company customer service I've ever heard. I love the product, but this company is absolutely the biggest douche of all companies if you can't stand behind a brand new box regardless of two years ago when you bought it for a Christmas present that tells me this company sucks and I will never purchase it again.

Decent product at a fair price. Horrid customer service from the call center all the way up to "the executive response team." Hopefully I never have to interact with their warranty department in the future.

This 43'vizio smart tv is the worst. I see now why they are so cheap. There is a loss of Internet connection all the time, picture blackouts, freezing, remote doesn't want to work properly. It's irritating AF and I've only had this tv two months. I don't suggest to anyone to buy this product. I ordered it from Walmart online, it's the worst, I think the ONN is a better brand than this cause I truly wasted my money on this bull crap.

MyVizio TV screen developed vertical lines and a horizontal line across the center of the screen. The TV is only 10 months old! I filed a warranty claim and they had the balls to say I caused the physical damage to the screen!!!! Never buy a Vizio product. But I filed a formal complaint with the BBB today😜

6 months on a brand new 65 ?
Nothing else needs said.

I have 2 Vizio flat screens. Perfect out of the box. I’d buy another

Worst TV purchase ever. Streaming problems, over 2 years with no software updates, turns off and restarts on its own, crashes, will never buy another vizio ever. We hate this TV.

Picture quality is great for the price and setup was easy. The smart TV interface can be a little sluggish, but overall it’s been reliable and I’m happy with it.

I’ve had this 55” tv since October and it shuts down and has to be reset weekly, sometimes twice a week. Probably the last Vizio that will ever be in my home.

I've had the tv for 4 years and there's just too many problems. Vizio doesn't allow apps to be updated. So if any app isn't working correctly, there's nothing you can do about it. Resets randomly for no apparent reason. The entire tv needs to be rebooted on a regular basis in for it to work properly.