Vizio Avis 

I purchased a 65 inch Vizio P Series TV (model P65Q9-H1) last December for the specific reason that I had also just purchased a PlayStation 5. Upon purchasing the PS5, I wanted to buy a TV that is going to support the next generation graphics. So I specifically set out looking for a 4K TV with an HDMI 2.1 port that is 120hz. 

I decided to buy this TV as it has 4 HDMI ports in total. HDMI 1 and 2 are standard 2.0 ports that only support 60hz. HDMI 3 and 4 are the next generation 2.1 ports that are 120hz primarily used for the next-gen gaming consoles.

This TV is falsely advertised on both Vizio’s and Best Buy’s websites. To be clear, my complaint is against Vizio, not Best Buy. I did purchase the TV at Best Buy, however, the information, specs, verbiage, etc., that goes on Best Buy’s website is all supplied by Vizio for their products that Best Buy sells.

This TV is clearly advertised as a 120hz TV on both websites. The 120hz does not work with my PS5, and in the rare occasion that it does, it is only a matter of time before issues occur with a white scrambled image as shown in the attached photo.

There are numerous complaints and negative reviews towards Vizio regarding this issue on Vizio’s, Best Buy’s, and numerous other websites. They are fully aware of the situation and have even posted topics regarding the issue on the FAQ page of their website. 

Their solution is for customers to use HDMI 1 or 2 which are only 60hz ports. I didn’t purchase a 60hz TV. I purchased a 120hz TV. If I wanted to play my PS5 in 60hz, then I would have either kept my previous TV or bought one for half the price that I spent on this one.

Vizio has been aware of this issue for as long as I have owned this TV, if not longer, due to the floodgates of complaints that they have received even prior to my purchase. The question I have is why are they still advertising this as a 120hz TV if it clearly does not work in 120hz? Is it just maybe because they want to continue to mislead the public in thinking that they are buying a 120hz TV so they can make more sales? 

I have called and spoke to numerous supervisors in their corporate office over the past 7 months. I keep being told that they will be pushing out a firmware update to resolve the problem. I have been dealing with this for 7 months and my patience is wearing thin. They can’t push out a firmware update to fix this issue but they can push out new TVs for 2021? Makes a whole lot of sense, doesn’t it?

In my communication with their corporate office, I had requested to be upgraded to the 2021 equivalent of last year’s version of my same model TV. The P Series Quantum X (model P65QX-H1) at no additional expense to me. They refused to do it.

I’ve read some reviews on it and noticed that some people have reported not having any issues with the 120hz not working for them. I don’t think I am being unreasonable for requesting this considering all of the hours I have spent on the phone with their support team troubleshooting the issue.

Instead, they offered to refund my money. I don’t want a refund, I want a resolution to the issue. I purchased this TV during the holidays when it was on sale. For me to accept a refund would mean that I would have to spend several hundred dollars more to buy a TV now when they are not on sale in order to get a TV that supports these specs.

My recommendation is to avoid Vizio at all costs. Their customer service is the worst. Instead of working with the customer, they will false advertise and mislead you into buying their products. Since they refuse to work with me on this issue, I am not only posting this review here, but on every other review site as well.

AGAIN WHAT IS WITH THESE S*** COMPANIES THAT OUT SOURCE ALL THEIR WORK TO 3RD WORLD COUNTRIES THAT CAN'T HELP YOU AND YOU KNOW THEY PAY THESE PEOPLE NOTHING. YOU GUYS ARE S***. DON'T BUY THEIR PRODUCTS THEY ADMIT SPYING ON THERE CONSUMERS. " THEY SAID WERE SORRY AND HERE IS 30 DOLLARS TO COMPENSATE FOR STEALING YOUR INFORMATION AND SELLING IT TO ADVERTISEMENT COMPANIES. I SAID WHAT HAPPENES IF I STEAL YOUR INFORMATION FROM MY HOME PC I WOULD END UP IN GUANTANAMO GETTING BENT OVER BY BIG BOBBA. I SAID THIS AND THIS IS A TRUE STORY AND YES I AM IN CAPS. F*** THIS CORRUPT COMPANY AND YOUR SPYING PRODUCTS D BAGS.

ACHTUNG!!! Bei Widerruf werden weder die versprochenen Lieferkosten noch die Retourkosten erstattet!!! Ausserdem wollte Vito mir Kratzer in der Rückware unterstellen. Lange Bearbeitung und ewiger Schriftwechsel, bis der Kaufpreis über PayPal (abzügl. unzulässiger Gebühr) zurückbezahlt wurde

Bought their surround sound had nothing but frustration with it and the reurbed unit they sent. There was misunderstanding about their 1 year guarantee.also. Good thing Costco knows about customer satisfaction took it back with a full refund.

HORRIBLE CUSTOMER SERVICE VIA PHONE AND IN-STORE! MGMT MORE IMMATURE THEN OTHER EMPLOYEES STATED WAS NOT FIXING ISSUE HIS STORE WAS REASON FOR MESS UP! WILL NOT BE SHOPPING/ORDERING PRODUCTS DUE TO EXPERIENCE!!
RUDE AND STILL WAITING TO FIX ISSUE AND WILLNO LONGER PURCHASE GOODS FROM THEM AFTER BEING DISRESPECTED BY MGMT AND CSR AGENT BUT THEY FORGET US CONSUMER'S ALLOW THEM TO COLLECT A CHECK AND EMPLOYMENT! I WILL ALSO BE REPORTING TO AGENCIES FOR UNPROFESSIONALISM AND SCAMS CONDUCTING AS A COMPANY!! PLEASE AVOID ANY PRODUCTS BY VIZIO THEY ARE A HORRIBLE AND UNPROFESSIONAL!

i bought a smart tv and just after a few months my youtube stopped working and all the company could tell me is they are sorry for the inconvenience.
they expect me to dump it and walk into the store and buy another one.
would recommend people really check before buying any of their products
i am not buying anything vizio again for sure