Owen was very helpful, showed me all my options and prices, was very clear with communication. Managed to get me onto a cheaper monthly plan with the same benefits and I walked away with a new tablet.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 County Square, TN23 1YA Ashford, GB
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Lisez les avis des autres
Had an issue that i could resolve walked into the Vodafone in Ashford and was greeted by Lee. He went over and above to help me and explained very carefully in a way that I could understand and reste... Voir plus
L'entreprise a répondu
I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... Voir plus
L'entreprise a répondu
I had a great experience. Owen helped me out with my queries and was very friendly and cooperative guy. Thankyou for all the help.
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Ashford
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
2 County Square, TN23 1YA, Ashford, Royaume-Uni
4,8
Excellent
243 avis
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Les gens ont aussi consulté
Amazing service by Wayne
Amazing service by Wayne. Went in with an issue left with a new phone great deal.
22 juillet 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi MRS LILLICRAP,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with you new phone Wayne help get set up.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Grant gave excellent customer service and explained…
Grant was very helpful and explained everything to maximum. Breaking down to find exactly what we required from the service and product.
18 juillet 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Thanks for your review Maureen. It's great to hear Grant took the time to explain everything for you.
Thanks again, The Vodafone Social Media Team
A shockingly terrible company - avoid
My experience relates to Vodafone Broadband in Ashford, Kent.
My experience is that Vodafone is a shockingly terrible company. It's the worst company and customer experience that I have ever encountered during my entire life. It's almost impossible to cancel your service if there’s any problem, even if you do it within 24h - despite the rubbish claims they make on their slick advertising.
FYI: I was contacted by Vodafone to 'edit my review', now trying to look good. NO WAY.
The fact is that I wanted to cancel because the customer service is AWFUL. I'm not fussy, but I decided to cancel once I encountered an issue with pairing the Wifi booster with the base station. It was not the technical issue that worried me, but the truly awful way they treat customers. It was a combination of incompetence and a complete and utter disregard for customers. All of their 'customer service' appears to be located in remote call centers and are handled by total clowns, who are very polite to talk to, but completely incompetent and disinterested in helping. I had to attend the Ashford (Kent) store on three (3) occasions to return my equipment and try to get them to cancel my contract after giving up on the phone help, but even that was tedious. On my last vist (on Saturday 6th July), I was in the store for almost two hours, because the only way they can help is to use the same, remote 'customer service' line! They simply WOULD NOT or COULD NOT cancel my contract - I'm not sure which one it is. I suspect they were trying hard to make sure that a few more days passed, so that I'd be outside the 14d grace period - after that they would be able to bill me for 2y of the contract, which would be 2x12x£38 = £912.
The only time that they seemed to move and do something to help was when I threatened to call the Ashford Police and report them for fraud.
====
Update on 17 July 2024. I thought this was now closed, but alas, I have today received a text message and email from Vodafone, saying that they will charge me if I don't return the equipment. I have retuirned the equipment several weeks ago and have written confirmation from the store. This company really is the most stupid and rude that I have ever come across. They just continue pestering me with emails and text messages.
Update on 24 July 2024, 3pm.
Vodafone continue to send me text messages and emails claiming that I have not returned the equipment. I called them and got put on hold for 22minutes and had to end the call. I walked into the Ashford town center and spoke to the Vodafone store manager Jo Lee. I mentioned to her that I had a signed letter from the store for returning the equipment - she remembers me, but does not know how to stop the texts/emails being sent!
6 juillet 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hey James, If there's anything you need help with that might be the reason you want to cancel please let me know by using one the of the links below:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
If you want to cancel you can call 191 or 0333 304 0191 from a non Vodafone number. Alternatively you can contact our webchat here 👉 https://www.vodafone.co.uk/chatbackug
Thanks,
Vodafone Social Media Team
Joleen made my upgrade so easy
Joleen made my upgrade so easy. Would recommend her anytime. Very helpful.
8 juin 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Toni,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Ashford
Hi Phoebe,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very efficient and listened to my…
Very efficient and listened to my requirements no pushy sales from Alex. Leaving very happy with new phone.
7 juin 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hey there,
Thanks for this great feedback! We're delighted you had a 5 star experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Absolutely class service from the whole…
Absolutely class service from the whole team, and Wayne has been excellent and I'm so relieved to get assistance from him much better face to face.
7 juin 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Marion,
Thanks for this amazing feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Wayne was helpful and friendly…
Wayne was helpful and friendly providing great customer service
29 mai 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Bob,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Ashford
Hi Mary,
We're delighted to hear it! Thank you for the positive feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Very helpful customer service
Very helpful customer service. Got more than what i expeted from my trip to vodafone. Thank you guys
26 mai 2024
Avis spontané
Réponse de Vodafone UK - Ashford
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Amazing service in store again today
Amazing service in store again today. I’ve been in a few times in the passes few days and they have helped immensely. All the team were so helpful. Thank you.
19 avril 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Jax,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Everything
Everything, service from bras and joleen was outstanding. All enquires sorted and even walked out with a new phone
14 avril 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Lauren,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Joleen was really friendly and helpful
Joleen was really friendly and helpful
10 avril 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Keith,
Thanks for sharing your experience here in store with Joleen. If you ever need any further help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Jack was excellent today and also rest…
Jack was excellent today and also rest of the team were very friendly and helpful
5 avril 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Glenda,
Thanks for the lovely review and fantastic support for .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Ashford
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing experience
Second time of trying to post this as Trust Pilot feel the need to remove the review - sort it out!
Went into the Ashford branch to enquire about a new business line as I’m fed up with my current provider O2. spoke to a lad called Grant who was more then helpful going through plans and explaining what proof of business I would need to set things up. I didn’t have the proofs with me so unable to go ahead but will 100% be going to see Grant the next time I am in the area.
1 avril 2024
Réponse de Vodafone UK - Ashford
Hi Mark,
Thank you for your review! We're delighted you had such a positive experience in store and although you didn't manage to complete the order, Grant provided such a great service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The advisor Joleen was very helpful and…
The advisor Joleen was very helpful and sorted out my issue
29 mars 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hey Ray,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Ashford
Hi Alisha,
Thanks for your review for our Ashford store. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank You Jolene
After my most recent visits to Vodafone, I'm blown away by the level of customer service from Jolene and the other staff in the branch.. Such a fantastic buyers experience, highly recommended.
23 février 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Hanna,
Thank you for reviewing and sharing this feedback for Jolene, this is great to hear!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Joleen was very efficient and friendly…
Joleen was very efficient and friendly with lots of helpful advice
16 février 2024
Avis spontané
Réponse de Vodafone UK - Ashford
Hi Fran. Thank you for your review for Joleen. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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