Owen was very helpful, showed me all my options and prices, was very clear with communication. Managed to get me onto a cheaper monthly plan with the same benefits and I walked away with a new tablet.... Voir plus
L'entreprise a répondu
2 County Square, TN23 1YA Ashford, GB
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Owen was very helpful, showed me all my options and prices, was very clear with communication. Managed to get me onto a cheaper monthly plan with the same benefits and I walked away with a new tablet.... Voir plus
L'entreprise a répondu
Had an issue that i could resolve walked into the Vodafone in Ashford and was greeted by Lee. He went over and above to help me and explained very carefully in a way that I could understand and reste... Voir plus
L'entreprise a répondu
I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... Voir plus
L'entreprise a répondu
I had many efforts to sort a problem with my new iphone via chatbot, customer complaints and visiting another store I went to Ashford and although they were unable to solve the problem they took t... Voir plus
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Écrit par l'entreprise
2 County Square, TN23 1YA, Ashford, Royaume-Uni
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Owen was fabulous, very helpful and very patient great customer service

Réponse de Vodafone UK - Ashford
I visited the Vodafone store in Ashford recently and wanted to leave a positive review for Rob, who helped me during my visit.
Rob was friendly, professional, and took the time to explain everything clearly. He answered all of my questions and made sure I understood my options without any pressure. The whole process was straightforward and much less stressful than I expected.
It’s refreshing to receive genuinely helpful customer service, and Rob’s patience and knowledge made a real difference. Thank you for your help – it was very much appreciated.

Réponse de Vodafone UK - Ashford
Connor was extremely helpful and patient in solving a huge connectivity issue we had after moving from Vodafone to Three.
His customer service was excellent in porting our numbers back to Vodafone. He spent ages with us over a number of days. All sorted now.

Réponse de Vodafone UK - Ashford
Owen was a great help with helping organize a new contract

Réponse de Vodafone UK - Ashford
Fantastic!
Ashford Branch, County Square
100/100 for their customer service. Anudan was very professional and helped me choose a suitable broadband to suit my needs. Well done to the Manager & staff.

Réponse de Vodafone UK - Ashford
Alex so helpful and knowledgable with setting up our board-band and sim contract . Alex provided 5 star service ! Thank you :)

Réponse de Vodafone UK - Ashford
LEE WAS AMAZING- he really helped me I went into o2 and ee and explained I’ve got a remortgage soon and need to get a sim that does no credit checks for a while and they both made it so hard I ended up leaving the shop and this being the 3rd store I went to. I went in explained it to Lee he said yes that’s fine and I asked what I need to do he said ‘you don’t need to do anything, these are our deals- which one do you want’- he also presented himself really well and looked happy to be there. I have been walking around for ages trying to get it sorted and he had it sorted within a few seconds. The other two stores lost a customer due to them trying to trap me into a contact. Lee listened to me and was probably the first sales person to do a proper job. I’m looking to get new contracts out for my sister and myself and I’ll 100% be coming here now, I’ll also be recommending it to anyone. Lee turned what the other providers made a 30 minute job into a 3 second job. Really really taken back with how efficient he was, so rare nowadays. Thanks again Lee

Réponse de Vodafone UK - Ashford
Matt was extremely helpful and patient in setting up my new phone. Excellent service.

Réponse de Vodafone UK - Ashford
Matt at Vodafone Ashford was so helpful and lovely sorting my phone out, couldn’t have fault his service!

Réponse de Vodafone UK - Ashford
Working with Alex today, got the best ever customer experience. Also managed all my issues with Three. Customer support was really welcoming. 10 stars today! Highly recommended.

Réponse de Vodafone UK - Ashford
I went in, in order to pay off and separate my bills/contracts with my ex, I was served by Matt and he was extremely patient and helpful, gave me all the information I needed, over all a very pleasant experience

Réponse de Vodafone UK - Ashford
Emma was very gentle and patient and encouraging through the credit check. I was skeptical at first but I'm glad everything turned out great.
She and her colleagues were very helpful

Réponse de Vodafone UK - Ashford
I went into your store on the off chance and came out with a contract. I could mot have had better help. Connor and Owen were so helpful and really put me at ease. Thank you so much.

Réponse de Vodafone UK - Ashford
Coner from Ashford kent branch fabulous customer service very knowledgeable spent time to explain everything clearly and in detail thankyou 1st class service well done

Réponse de Vodafone UK - Ashford
Matt knows his job and has explained everything extremely well.

Réponse de Vodafone UK - Ashford
Owen made my experience seemless. Ever so helpful and I left with a smile and a great deal. I would recommend people to pop by.

Réponse de Vodafone UK - Ashford
Owen
He is a top chap, awesome customer service, made things clear to understand and stress free
Fantastic job

Réponse de Vodafone UK - Ashford
Owen was really helpful and helped me through the entire process. Would definitely recommend

Réponse de Vodafone UK - Ashford
Owen was very informative and helpful. We got a great deal and are really happy with our new phones

Réponse de Vodafone UK - Ashford
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