Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The staff were amazing. The process was explained to me thoroughly and I was made to feel very comfortable.Will recommend using this store to anyone. Both members of staff Danny and Liam were extremel... Voir plus
L'entreprise a répondu
Tim was excellent! He explained everything very clearly and filled us with confidence that we were making the best decisions! He was also very friendly and made the experience very pleasant! Thank you... Voir plus
L'entreprise a répondu
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Caerphilly
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, Royaume-Uni
4,9
Excellent
161 avis
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Les gens ont aussi consulté
Friendly curtious staff very helpfull
6 septembre 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
We appreciate your feedback, Damian!
Thanks,
Vodafone Social Media Team
Absolutely excellent customer service 👍👍
Absolutely excellent customer service in store in Caerphilly today 👍👍
29 août 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hey Lucy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Caerphilly
Hi Gareth. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
crap service
a week of talking to every individual in customer care , going through every possible cause why the Internet was playing up. one fella even blamed our printer for over powering the source .
then after further angry calls they sent a B T engineer out to rectify a loose wire on the telegraph pole .
fantastic service well done. open reach is a subsidiary of BT pal
12 août 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hi Will, I can understand how frustrating the delay in getting your service working how it should would be. I'm glad to hear we managed to get everything sorted when the Openreach engineer visited.
Thanks, The Vodafone Social Media Team
Upgrade Of Plan
Both Elise & Kyle are very helpful & knowledgeable about the products. There is no “hard-sell” everything is explained & tailored to the customer’s requirements. A very good experience.
4 août 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hey Jacqueline,
Thanks for letting us know what an amazing job both Elise and Kyle did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Mineworkers package experience of updating my phone…
My experience of updating my phone today was made really pleasant with the amazing Kyle, he was such a helpful person, and the shop in caerphilly is very local, so pleased with the service. I will be back Kyle.
21 juillet 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hey Mr and Mrs Jenkins,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Really friendly and helpful staff
18 juillet 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hi Richard,
Thanks for your review for our Caerphilly store.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Excellent friendly service by kyle
10 juin 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hey Rebecca,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service from Scott and team will definitely be back when I upgrade
2 juin 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hi Chantel. Thank you for your review for Scott. It's always nice to read such great feedback. If you ever need anything, please come and chat to us over on social media:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Scott…
Excellent customer service from Scott and team
2 juin 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hi Patricia. Thank you for your review for Scott. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience very helpful
Great experience very helpful. Highly recommend!! 5*
25 mai 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hey Jean,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very patient.
24 mai 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hey Wang,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The boys in this shop were amazing.
19 mai 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hi Jason, We love to see the team in store made such a good impression on you.
Thanks again,
The Vodafone Social Media Team
I cannot express how lovely!!..
I cannot express how lovely my experience was! I am not tech savvy at all and I needed to upgrade my phone. Kyle was so helpful and kind and took the time to explain everything that he was doing and why. He never once made me feel stupid for not understanding and helped me sort my new phone! I will always go into this store if I have any issues, so warm and welcoming and so so helpful!!
15 avril 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hi Gemma,
Thank you for the amazing feedback for Kyle, it's pleasing to hear that he took the time to make sure all your queries were resolved. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Kyle is the Vodafone shop in Caerphilly…
Kyle is the Vodafone shop in Caerphilly branch was really helpful, I changes my plan to a sim only and saves me £40 a month
14 avril 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Thank you for your review Sheila. It's great to see Kyle was able to help you save so much. £40 will get you a nice treat or two. I'll pass your thanks back to his manager.
Thanks again,
The Vodafone Social Media Team
Kyle and Scott at the store very…
Kyle and Scott at the store very helpful and great advice to help us with our purchase
14 avril 2023
Avis spontané
Réponse de Vodafone UK - Caerphilly
Hi Robert, We love to see the team in store made such a good impression on you. We'll be sure to pass your feedback on to Kyle and Scott's manager.
Thanks again,
The Vodafone Social Media Team
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