Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... Voir plus
L'entreprise a répondu
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... Voir plus
L'entreprise a répondu
I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down so... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Hartlepool
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, Royaume-Uni
4,9
Excellent
198 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
5* service from Tiff working at the…
5* service from Tiff working at the Hartlepool store. Knowledgable, friendly and professional. She is a massive asset to your company and made our visit
4 août 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Jackie,
This is lovely feedback for Tiff. Thanks for your kind words and taking your time to share the experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Connor was absolutely fabulous at…
Connor was absolutely fabulous at sorting out my iPhone problem having software crash whilst on holiday was not ideal and although I ended up with a new phone he was very patient and professional and gave me 100% of his time to sort out the problems.
29 juillet 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Nicky, This is really great to see. It looks like Connor went above and beyond to get your issues sorted and left such a great impression on you. I hope you're loving your new phone!
Thanks for your awesome feedback, The Vodafone Social Media Team
Réponse de Vodafone UK - Hartlepool
Thanks for your lovely feedback George
All the best, The Vodafone Social Media Team
Experience was great
Experience was great. One of the smoothest transactions I have dealt with. Loved my time in store
5 juillet 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Adam,
Thanks for taking the time to write such a great review! We're delighted that you had such a positive experience in store. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
We were served by Sandra
We were served by Sandra!
Very patient, very polite and very helpful.
4 juin 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Johnathan. Thank you for your review for Sandra. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Michael was amazing
Michael was amazing! Very friendly and helpful, explained everything and even though we had a couple of technical difficulties he dealt with everything calmly and was funny and easy to discuss options with. Great guy and an asset to Vodafone
25 mai 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Danielle. Thank you for your review for Michael. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service today in…
Excellent customer service today in store. Michael was really helpful, informative and made me feel at ease.
21 mai 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Mrs Munro,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tony & James
Hi I've just upgraded me sons phone in the hartlepool store and Sandra who dealt with me was a pleasure to meet very helpful and always happy and made the transaction a joyful experience 😊
20 mai 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Anthony,
Thank you for taking the time to leave us a review and sharing this great feedback for Tony and James.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sandra was absolutely brilliant and kind
17 mai 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Mark,
Thank you for taking the time to review and sharing this great feedback for Sandra.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
5 star service from Ryan yesterday
5 star service from Ryan yesterday. Such a kind and caring man.
Sorted my phone issues and saved me money.
Matty the manager also very helpful
16 mai 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hey there,
Thanks so much for taking the time to share this amazing feedback with us! We're delighted you had such a positive experience with Ryan.
If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Ryan was very helpful
Ryan was very helpful, managed to get my broken phone on long enough to sort my upgrade and send everything across! Sorted me a good deal, thanks ryan!
14 mai 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi there,
Thanks for sharing your fabulous feedback for Ryan. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Hartlepool
Hi Mark,
What super feedback for Tiffany! Thanks for taking the time to let us know - it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sandra in hartlepool always helps us…
Sandra in hartlepool always helps us out. Brilliant service as always
7 mai 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Shirley,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Hartlepool
Hi David,
Thank you for your positive feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tiff was great sorted out all what i…
Tiff was great sorted out all what i needed with my contract
12 avril 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Yvonne,
Thank you for your review regarding your positive experience with Tiff. We're delighted to hear this!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Been in a few times and saw Ryan and…
Been in a few times and saw Ryan and Sandra to fix my issue Ryan sorted It all for me and even got me a cheaper deal on my phone and my friend a cheaper deal on her broadband I'll be back at the end of April so save money on my broadband too both are a credit to your company
12 avril 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Alison,
Providing exceptional customer service is something we take pride in, so it's great to hear that Ryan and Sandra did just that! We're delighted you found the perfect deal.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
All the staff are very helpful in…
All the staff are very helpful in Hartlepool store highly recommended thank you 😊 great customer service 👍
7 avril 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hi Laura,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service as always from tiff
Excellent service as always from tiff. Tiff went above and beyond
3 avril 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hey Julie,
Thanks for the lovely review and fantastic support for Tiff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Tiff was amazing
Tiff was amazing, easy experience and quick. Pleasant young girl
3 avril 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
Hey Sandra,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
4 mars 2024
Avis spontané
Réponse de Vodafone UK - Hartlepool
That's great to see Margaret. Thanks for your fab feedback 😊
All the best, The Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.