Vodafone Australia Avis 

Incredibly terrible service when calling Vodafone from my phone. I wasted a lot of time trying to reach someone without any luck. The automated system is awful and frustrating.

Should have read this first...arrived in Australia Sunday, ordered phone and number online on Tuesday which took 2 hours...should have known then, was out for delivery Wednesday, sat a suburb over for the 3 days till the weekend....StarTrack...that's another story...still don't have it, have account set up and have been billed...can't help me, can't come up with a solution. Not their fault, not their problem, can't cancel without fee's so just left with no phone until maybe it arrives...not a lot you can do when you move to another country without a local phone number. Favorite line is "its no problem its on the way". Kind of is a problem...and is it on the way..

The question you might have: Is Vodaphone right for you?

Vodaphone uses SOUL PATTINSON TELECOMMUNICATIONS (a hotbed of scammer activity) for their outbound calls. They use AAPT for their inbound 1300 number. So is Vodaphone right for you? Why would it be? Vodaphone isn't even the right choice for Vodaphone themselves.

Details verified on the AMCA govt website.

Today I contacted Vodafone using their app, to receive a payout figure for my handset. It directed me to an online chat, which instructed me to type in my full name and DOB to 'speed up the process'. It then went on to inform me that no one was available to chat and that they would send me a message when someone was available.

Several hours later, I went back into the app to see what was happening, and an operator had tried to chat to me but went again as I 'appeared not to be there'. No notification was sent so how was I to know they were ready to talk to me?

Eventually, I managed to get to talk to someone with a sub continent sounding name. They told me to stand by whilst they read my previous messages so I didn't have to repeat myself. Upon returning, the first thing they asked was for me to tell them my full name and DOB!!! Which were already in the chat above!

Then they asked for the email address attached to my account, or my home address. I provided both, however he claims that they did not match the account details. I haven't changed any of my details since joining Vodafone, am already in the chat on the app which has verified me about three times...but they couldn't help me as apparently my name, DOB, email address and home address were incorrect.

How utterly ridiculous! I will go to one of their shops tomorrow and do it face to face. Vodafone's online 'services' are just a joke.

I had the pleasure of being helped by a lovely young man called Hassan (I hope I've spelled it correctly).
Hassan would be the best customer service person Vodafone has!
When I rang about my new S25 I was confused but Hassan made everything easy for me. He deserves 10 stars!

Unbelievable bad internet! Sold me a wireless router that's meant to connect up to 10 devices to ~ I have to turn off wifi connection between appliances for ONE to work. Am under contract to get a gauranteed 20mbs down. Running speedtests, I'm lucky to ONCE get 14mbs but the usual speed is 1.7mbs. Trying to get tech support is impossible and you just go around in circles. They even over-rode my Do Not Disturb on my phone at 5AM!!! Absolute joke of a
company. Regret signing up to them. And with the 000 fiasco lately, they're a lethal company. Will going elsewhere once contract is up.

I recently had an issue accessing my Vodafone account online, and the experience with their customer service team was genuinely exceptional - the kind that restores your faith in customer support.

I was locked out of my account and couldn't access the website. I reached out to Vodafone support expecting the usual run-around, but instead got something completely different.

The support team member didn't just give me quick fixes or brush me off. They took the time to walk me through the entire process step-by-step and made sure I understood what was happening, were patient and genuinely helpful throughout and even helped me with an upgrade while we were troubleshooting

The next day, they followed up unprompted to check if everything was working properly. They actually cared enough to make sure the issue was fully resolved.

In a world where most companies hide behind automated responses and rigid policies, Vodafone showed me what real customer service looks like. They treated me like a person, not a ticket number.

Not only is my issue resolved, but I'm now a genuinely enthusiastic Vodafone customer. This is the kind of service that earns long-term loyalty. (Did you hear this GoDaddy???)

Would I recommend Vodafone?
Absolutely. If you want a company that actually backs up their service promises with real human support, Vodafone is worth considering.

Thanks to the team for going above and beyond. Rock on! 🤘

I have no issues with Vodafone and always helpful friendly staff and reliable service service fabulous 👏

Tried to contact Vodafone today phoned the number and no answer for one hour and 16 minutes just hung up at the end terrible service for what is meant to be a communications company. If I could leave right now I would.

Bought a sim and a ten pound top up they wouldn't activate the voucher and when I finally got to speak to someone they said they weren't going to activate the voucher leaving me without any credit do not use this company as they take your money and don't give you the service I'm going back to the shop this morning to get a ee sim never once had this problem with them

I am with vodafone for 10 years, but Vodafone nbn team are terrible, poor customer service. hving long standing nbn speed issue without clear resolution. Lodged the complaint to TIO to get vodafone attention.

the only thing worse then their singal is their customer service

terrible customer service

TERRIBLE COMPANY AND CUSTOMER SERVICE DO NOT USE THEIR ROAMING SERVICE!
I travelled on friday the 3rd, used their daily roaming plan, it was finished in 10 minutes so i subscribed to the weekly plan for 600 pounds, i recharged my balance and subscribed, it sent me a message to tell me i’m subscribed to the weekly plan for 600.
IT DIDNT WORK ONCE WITH ME, i had to stay in a country for 4 days with no data, my only source was sitting in restaurants to use their wifi (imagine paying for unneeded stuff just to get wifi because i’m lost in a foreign country). all while that their app says that i have an active plan that’s 100% full as there is no usage
then i called their customer service, the vm told me i have no remaining balance, i recharged and called them. an agent who was extremely rude kept on telling me that the message and the app dont mean i have a plan going on as she sees i only charged for 550 not 600? and that all my balance went on my internet usage with no plan (which never even worked) she kept on arguing with no common sense.
someone called me 10 minutes later, i explained the whole thing again but asked her first “before i tell you what happened, if i have 15 pounds balance and i try to subscribe to a 20 pounds plan, will you send me a message that i’m subscribed or that i dont have enough balance?” she told me the later, told her thank you the rest will make perfect sense to you then and explained AGAIN, she told me i’m right but she needs to get back to me in 10 minutes to check . she never did. i called 30 hours later, the guy told me that he sees i charged 600 pounds yes which means i paid more than 800 and i explained the whole thing AGAIN, he told me he raised a complaint for a manager to get back to me. 10 minutes later someone calls me with a very bad attitude, asks me to explain AGAIN and when i do, he tells me the same nonsense the first lady told me with even worse attitude which i never imagined, tells
me because there is an active plan, it cant be refunded (i thought i didnt have a plan because i didnt have enough balance wow how the words switch in 2 minutes) and then tells me his title doesn’t let him and such things would need a manger. told him then fix your system and leave a note that i won’t be explaining for the 5th time unless it’s someone who has authority to do something about it.

Worst customer service ever! Very rude staff! Not responsive
Not resolving your issues
Changing your plan without your consent!
I want to give zero star if I can!

I have an issue with my bill each month the past 3 months and each time I have to waste hours and hours of my time trying to talk to somone and even use the chat but they still continue to get it wrong and now no one even calls to rectify- there customer service is so bad now as I have been with them for over 15 years and this is the worst it is at. Best to pay the extra and go with Telstra I believe. I would not even give a 1 star if I didn’t have to

Vodafone has the worst service I’ve ever experienced. Their customer support is completely unhelpful, unresponsive, and lacks even basic common sense. Dealing with them is a waste of time and frustration. I strongly advise everyone to avoid Vodafone.

Cancelled postpaid service, which is the one they said cancel anytime one. Still get bill for next month, most ridiculous is, on the second month which cancelled, get another bill. Because already cancel with them, cannot call 1555 but have to call another number. Forever wait in the queue, no one answer.

I had Vodaphone broadband installed early September 2025 where l live in Scotland in Ayrshire, they promised good speeds for a 150 Mbps speeds In the same room where the Hub it is not bad but in other rooms it's 20Mbps. very poor connection

It's a weak connection and my phone provider from THREE Network Hotspot Connection beats Vodaphone Home Broadband

I asked for 1 free booster but Vodaphone said No, they want me to pay extra and upgrade to receive a booster and try to grab more money from me.

I am paying £23,50, Not worth it and they want to me to pay more for a crap weak 25.18Mbps speed home broadband connection

The connection vary from 20Mbps to 70Mbps if close to the hub. It's a rip off

Think twice in your area before choosing Vodaphone home broadband and keep raising complaints

They keep pushing me to download the app. Don't.