Vodafone Australia Avis 

Cannot log into account, every single time its sorry there's an issue, so need to try and call them. 2 hours and still can't get anything sorted. Oh well my credit expires so I won't recharge, not that I can get onto the bloody thing to do it anyway. Def time for a new provider

I ordered a 5G pocket Wi-Fi at your store in hay Street opposite the underground station. Or so I thought.

I was told I'd receive an email when this item arrived at the store. Needless to say no email. I've been in three times to try to get this moving.

The staff are incompetent or indifferent or just lazy. This performance is unacceptable. I will try to order the item from Vodafone Australia direct. I don't know if this will be possible.

I have been a customer for 20+ years. I have had no problems until I change my mobile data plan to another provider due to cost. All of a sudden Vodaphone cuts my services on my home nbn services and put prices up. They have not responded to my inquiries and the chicken sh#t CEO doesn't care either. My advise. Keep away from them.

it is just horrible, horrible network company. The internet coverage is miserable, you will never know where and when places can be covered, even in city! sometime the internet can result in no connection and no service for few hours up to a day. Even the wifi we installed at home is unreliable. I used to live around Bondi, Central and now Burwood, not a single place have consistent internet coverage. Even the time im writing this review at home, I can not access the wifi and I need to use mobile hotspot. The price is just not worth it, and unlimited speed with unlimited data plan is not cheap either let me tell you. The price and bad customer service will not make anyone happy.

Zero, performed multiple credit checks. Even with the top tier credit rating, declined my application. To which I am still ok, its their company and they choose but no justification, even after checking with manager no explanation whatsoever. Wasted 2 credit checks and 4 hours of my life.

Impossible to Cancel plan.

Have contacted so many times to cancel, each time I get told it's done - then I get another bill. Had to bar on credit card, now concerned it'll impact credit score.

Vodafone seems to use up my prepaid data way faster than others such as Lyca, Lebara, Boost or Optus etc. Not only once, every single time. For the same amount of prepaid data, others would last me nearly a month but Vodafone only seems to last about 10 days max every time. Their method for their metering download data must be wrong?

The worst customer service ever. They first advice you that you can move to a different plan for a certain price and to call then once your cycle almost renew and then when you call them again they said they can’t do it. Then they tell you they can give you a different discount but then never applied it and once you call them up for the third time they don’t remember such thing. Their customer service team is such a lie, terrible customer service, unclear communication and makes customer like me feel so frustrated after such calls.

Ported into new Vodafone from prev Network Provider: business accounts.

Bills arriving on time.

Spent hours on the phone trying to sort out access and billing.
3 separate promises to call back: nada.
My "Account Manager" says "I do sales only"

Support says get MyVodafone app: cannot register.
Tech support says Business accounts do not use MYVodafone. !! 🤨

Tech support not helpful/ Swift Serve web page not functioning correctly

BUT: Vodafone very keen to take my Visa details !! 🤨

So far hopeless.
Will update if any changes.

Just received an email advising they are increasing my contracted amount of my mobile phone contract each month, to support their growth by covering costs of upgrading their infrastructure!! Apparently $10.5 billion profit in the 3rd quarter of 2026 FY is not enough for them. Will be getting out asap, and never again.

Stay away from this company they are misleading don't honour their agreement you make, charges keeps changing they are really rude not polite. Reception is very poor don't want to fix the service this company should be investigated.

Your network is completely unreliable. My calls keep dropping and my phone is constantly “not reachable.” I am missing important calls because your service simply does not work.

I am paying for a mobile service that fails at its most basic function. This is not a minor inconvenience; it is repeated network failure. Restarting my phone and basic troubleshooting does nothing. The issue is clearly your coverage and reliability.

If you cannot provide stable service, I expect to be released from my 24-month contract without any penalty. I will not continue paying for a network that does not deliver what it promises.

Vodafone policies are rather naughty they state "unused days from a previous recharge do not carry over" some data does, but not phone usage, they start sending out reminders asking you to top up on Prepaid 3 days out - but if you do - this 3 days just disappear, and all you get is the 28 days. It is in their policy to not carry over usage - but surely this is illegal - it is certainly very immoral. they are about to loose a customer

We paid £15 for a phone unlock code we were then told that was to see if we qualify for the service and £15 extra was paid to receive this. We received an email to say code would be sent in 72 hours. It's now a week later and no code. Contacted customer service they said 30 days but the email said 72 hours customer service are unhelpful saying I have to wait for servers could be up to 30 days they have breached the service I should receive the refund I have asked for but nothing they are disgusting please do not use this company. I am with another company who go above and beyond. I cannot believe I have been robbed by such a company

Purchased two new iPhones with eSIM from the Folkestone branch. We had a problem transferring our telephone number from our old sim phones to our new e sim phones. I have never encountered such a disinterested bunch of assistants in retail before. The advisor that sold us the phones was pleasant enough however appeared to be lacking the knowledge required to help. He sought assistance from the assistant manager, who was miserable and although he knew what to do appeared reluctant to help and unenthusiastic about helping customers. He seemed like all he was more interested in playing on his mobile phone than helping customers. He is definitely in the wrong job. All the staff were engrossed in mobile phones when we walked in and there was only one customer in the store. Branch has definitely gone downhill and we have had better service in other branches. Will not use Folkestone store again.

Added roaming on my fixed $45/yr plan without my consent.
I had a yearly fixed plan of $250 per year before. I planned to move to the USA for work purposes, so I froze my mobile number with a fixed $45/yr plan as per the Fountain Gate consultant's suggestions. I did not ask for roaming on it as I don't use my Australian number in the USA and use WhatsApp. I found that somehow roaming is active on my phone so I asked my wife to visit them. One of Vodafone's consultants at the Waverley Gardens Shopping Centre told my wife that Vodafone charges for WhatsApp messaging and I must call them from the USA to fix this problem.
This is bizarre.

Absolutely awful. Thieves and scammers the lot of them. They will sign a contract with you and then cancel it, with no intention of ever actually giving you what you signed up for. The suck you in with a good deal and then cancel it and try to force you to make a different purchase for a much higher value

Just to clarify. I ahead already spoken to at least 8 separate useless customer service people at Vodafone who have informed me that this is not their problem. Even though Vodafone screwed up. Three times. So no, I will not contact you because there is no way that you can help me. I am.in the process of signing up to other companies for all 5 mobile phone planes and 2 internet services that I am currently paying for and Vodafone can get stuffed

the slowest internet of all time, if i could give it less than a star i would

I went to the Morayfield shop today17/2 to see if I could get some help regarding a failure to connect. A young man came to my assistance and went about investigating what the problem was and how to rectify it.
He was both pleasant and understanding and above all else, very knowledgeable. I short he rectified the problem and had my iPad up and running again in very short time. Unfortunately there does not seem to be an avenue to enable me to thank him via his manager so I hope this serves to say thank you for your efforts and professional manner. Many thanks from an 85 year old to a young man of an upcoming *generation. Thank you,!

I wanted to move to a new address with my internet and landline. Gave plenty of time in early Jan for this to occur by 30th Jan. Did not happen and when complained , happened on 10th Feb. Worse, I cannot get into my account to see my bills since I moved my mobile away from Vodaphone. Their one Time security codes are never sent to this number!