Vodafone Group Avis 

I've been a Vodafone Home Broadband customer for a couple of years and, until recently, the service has been reliable. However, over the past week my broadband has been dropping out repeatedly, making it extremely frustrating to use.
Since last Thursday, I've spent hours on the phone speaking to five or six different advisers. Each one has told me they can't see any fault with the router or the line, yet the problem continues. To rule out issues within my home, I've replaced the Ethernet cable, changed the power outlet, moved my Wi-Fi extender hubs further apart and rebooted all the equipment, but nothing has resolved the intermittent disconnections.
Given that the service worked perfectly for years and the issue has only recently started, I strongly believe the router itself may be faulty. Unfortunately, Vodafone seems unwilling to investigate this possibility or provide a replacement router, despite the obvious disruption this ongoing issue is causing.
Customer service has been polite, but having to repeat the same story to multiple agents without any progress is disappointing. I simply want a stable broadband connection and a provider that takes persistent faults seriously.

As a victim of severe financial abuse this was the worst of 30 companies to deal with and effectively have forced me to continue paying for my abusers airtime, unable to access the account or stop him continuing the abuse. Fca complaint ongoing- avoid like the plague.

Vodafone what the hell is going on? On the western edge of London I randomly stop having signal out on the street and the last few days from writing this (19.6.2026) my signal just disappears and I can’t use my phone if not on WiFi. Even in my home where I didn’t have issues before. Signal coverage has been an issue for years for me. I would go to Kensington Gardens and would not have signal whatsoever. I know it’s not my phone because I had to get an eSIM that gets me choose a provider and that works as long as I choose something other than this stupid provider. I can’t wait to escape this horrible, horrible service. There is no person I don’t meet that I don’t tell them to never choose Vodafone and after the last few days this has now become my life purpose. Fix your system or please God lose all your customers.

it has been absolutely the worst network i have ever chosen. i regret the time i chose to switch to vodafone last year it has hardly been a year actually and it proved why it is the worst network service out there. using vodafone is equivalent to not using any network at all as it does not work 99% of the time it is srsly the worst choice i have made in my entire life. Flings are better than this fukedup network. it reminds me off all the one sided crushes as it is only u there is nothing from the other side like their network it is only u wishing to get the bars but they are just not there. and then when u ask the customer service to fix this they gaslight you to the max and wtf is the concept of having to be connected to net to be able to use there app, its as if they know there network won't work anyway so don't leave a way for the user to fix anything like wow if being useless had a competition you would win all the positions and awards vodafone. never use vodafone like neverrrrr
and for a fact i have their "unlimited data" pack, more like unlimited no data pack

I'll start of this review by saying that trustpilot forced me to give them 1 star when i really wanted to give them 0 stars infact negative stars if I could.

All I wan't to do is to cancel my contract with them.

A simple procedure you would think but I have been through 6 different customer service representatives with varying degrees of english knowledge from recognising the names of colors to actually being able to formulate a full sentence.

Every piece of communication from them has been the same, them trying to upsell me or putting me on hold to read a dictionary to try and understand me.

I've been talking to them for 70 minutes now and I still can't see an end in sight.

Please pray for me.

Very bad internet connection 📶 I have been trying to connect with service 100 times nothing working since last day of contract I have to stay and pay for bad internet 🛜 service I will to change but I can’t about contact!

Just atrocious. I had arranged to switch to them for Broadband this week. They managed to lose the router in transit - which resulted in me wasting a day stuck in the house. Refused to dispatch another one with a guaranteed delivery slot. And they also managed to lock me out of my online account two weeks before switching and told me it would take 7 days to get my account reactivated - this is a tech company we are talking about. Decided to cancel my switch, If it's this bad before you even have the service it doesn't promise much for when you are actually a customer.

Where do I start charged for landline calls Didn’t have a phone.
Now on leaving my old address, they emailed me on the 22/4/26 confirmation of my request to cancel/disconnect..you wouldn’t Adam an eve it…I have moved but my landline and broadband have still not been disconnected….We are now in Mid June

We were holding on in the hope of getting fttp, but seem to keep falling through the gaps in fibre broadband infrastructure. The copper cable broadband from Vodafone was so bad, and getting worse, that eventually we had no choice but to switch to Starlink. It took most of the day chatting (online - which was abandoned by the assistant!), then phoning to eventually secure a cancellation. They require an early cancellation fee, which feels wrong because the only reason we wanted to cancel was their awful broadband provision.

Vodafone customer service has been extremely disappointing. They couldn’t even complete a basic transfer of ownership and kept passing me around with no real help. When they didn’t know what to do, they simply hung up the call instead of resolving the issue. On top of that, their phone signal is poor and unreliable. Overall, a very frustrating experience and well below expectations from a major provider like Vodafone. Avoid at all costs!

What an absolutely disgusting company!
Not only are we dealing with the stress of having to sort my father’s financial affairs, he having lost capacity but Vodafone are constantly refusing to close his account despite us sending documents they have requested. We have dealt with several other organisations in respect of his financial affairs and they have all been wonderful without exception.
Each time we send requested information Vodafone seem to find something else that we have to provide them with, absolutely outrageous. They are a completely despicable and insensitive organisation.
I would urge anybody to completely avoid them.

After long enough 14 years of being customer with Vodafone and for the last 4 years I believe its became a scamming company.
Ive strongly recommend not to renew your contract with this company, 100 % Missleading with prices , and contract prices. Heden charges became part of your life. Call center service from abroad of India sharing your data with other countries thats owesly first part of scam .that's why you get so many scams calls. AVOID, JUST AVOID PEOPLE

Appalling customer service have phoned 5 times for a proof of purchase of a device i got from Vodafone which is damaged I need the proof of purchase for my insurance I’ve been nearly 2 weeks without a phone because of this I use my phone for business and cannot get a replacement because I cannot get a proof of purchase from Vodafone. Endless phone calls emails etc no luck filing a complaint with the fca now.!!!!!

Terrible customer service! Iv been left with. No phone for 3 days ! Day 4 tomorrow still no help ! You’re complaints team have zero skill and no idea what they are doing ! Epic failure, I’m a 43 year business customer and you’re answer is for me to go join o2 to sort you’re failure out !!!!

12 months ago went with a new provider told everything would be taken care of by one switch and I didn’t need to do anything. Fast forward 12 month I didn’t realise it was still connected to vodaphone. I’ve since for the last two months been trying to get them to disconnect and everytime they don’t do it come up with some excuse. Last night 1/6/26 I spent over an hour being passed from one customer service agent to the next each telling me the next agent could sort it. They ran out of options as they kept sending me back to the previous team saying that they could deal with it. Telling me my refund would be 8 pounds I mean how what why… I’ve been with vodaphone 6 years for my broadband with no issues till the start of the end…. I would not recommend them whatsoever no customer service no customer satisfaction nothing avoid at all costs and try complain that’s another issues they won’t give you the email or number says they have internal complaints procedure! What an absolute joke should be illegal to do this to people.

I’d put lower but I can’t. Appalling service and makes it impossible to cancel, should be a crime. Avoid at all costs if you can

I was sent text msgs from Vodafone to upgrade my phone and my plan. When I put my phone number in ,it says the Vodafone does not recognise the number. We can only joke about it , it looks like they using the software from the 90s. So good luck log in with your mobile number))))

I visited the gloucester store and the young lady viktoria was friendly and very helpful. Viktoria knew her products and was swift in taking my new business.

Treat customers awfully when they leave (even those who've been with them for many years). Clearly the best way to avoid this is not to go with them in the first place. I certainly won't be going back, nor will I now be considering them for Broadband as I have been. NEVER AGAIN for me or my family. Lesson learnt.

Don't trust vodaforne or ICE communication they business partner they are the worse phone company i have ever used Can’t get to talk to anyone I have tacken some of my phone away and gone to a new provider and very happy.
I paid all the invoices,they keep stopped the service ,then when we asked them to stop sending invoices to us ,they asked us to pay £10050 cancellation fee .
They are crazy.