Vodafone Group Avis 613

As a long standing customer of Vodafone, I’m so disappointed with my recent customer service/complaints department. They lie, are dishonest & the service is absolutely shocking. Once my contract is up, I’m leaving and never returning.

I wouldnt advise anyone to go with this company. Poor customer service and poor signal. When I had banking problems and had to change over all my bills with other companies contacted me and got them back up and running with the new details but Vodafone never once contacted me until they decided they would send a tiny bill of £52 to debt collectors instead of trying to contact me to get the direct debit details changed. Avoid!

Terrible customer services and complaints - impossible to deal with

Upon signing up to a 24-month contract with Vodafone it was said we could move our broadband with us if we were to move address, as we were looking at buying a house at the time. 17 months later we try to move our broadband to find out we can’t move it without signing up to another 24-month contract or paying a cancellation fee, because 6 months ago the policy was updated. That is not what we agreed to upon signing up and it just seems like a scam! Also, the internet wasn’t great either!

Where do I begin. I was contacted by a third party seller as my contract was ending [How do they know? Where do they get the information that your contract is ending?]. Anyway this person phoned me no less than 5 times over the course of two weeks, each time giving me - supposedly- better deals. I eventually agreed to buy a new iPhone with them... From then on, it became more and more complicated. My contract ended up being shared between Vodaphone Business and THREE. I experience problems with my iPhone 15 plus almsot from day 1, but trying to get it resolved was the biggest headache ever. I was passed from pillar to post... eventually NOTHING was done. But the BIGGEST problem began four months ago. My DD failed because some scammer took over £100 from my account fraudulently. I got that money back, but it meant that my DD to Vodaphone Business did not go through. Around the same time I had a bad fall, broke 4 ribs, punctured my lung, had to have three operations annd was in hospital for over 4 weeks. I am self-employed, so was not earning any money for some time. I contacted the third party seller. They said they were unable to help, but would raise a ticket with Vodaphone Business, and that they would call me once they had an answer. I did not receive a call. I Googled the number for Vodaphone Business, but the number put me through to Compare the Networks... who said -again- that they couldn't do anything and that they would have to speak to Vodaphone Business and get back to me... I eventaually spoke to someone at CTN again. They gave me a number for Vodaphone Business Customer Service. GREAT I thought. Unfortunately the number put me through to a company called GIACOM. I spoke to someone called Nicole. She said she gets calls from people in a similar position to myself about ten times a day - all looking for Vodaphone Business. She said she repeatedly tells CTN and Vodafone Business NOT they are giving out the WRONG Number. Long story short, CNT says they can't take my payment and that I need to speak to Vodaphone Business to arrange a payment plan, but they CANNOT GIVE ME A NUMBER THAT ALLOWS ME TO SPEAK TO A LIVE PERSON. Sorry, but I am tearing my hair out. I have not been able to use my phone for over four months now and I have told CTN that I want substantial compensation, but they say I will have to speak with Vodaphone business. Can anyone understand my frustration?????

On 9th March, Openreach cut the broadband cable to our property and 3 others without warning when they removed a pole which had been leaning for 16 months, and which they had previously inspected and deemed not to be dangerous. It was removed by engineers working on a problem affecting a nearby village, who decided without checking the history that the pole needed immediate removal. They did not have the courtesy to inform the 4 properties affected of the action they had taken. We run an entirely online business from home in a rural area with no 4G coverage, so lost both internet and phone service and were unable to operate. Over the following 10 days, we spent around 20 hours on calls and chats to Vodafone and Openreach - all calls having to be made outside in a nearby field to get 4G - only to be repeatedly given wrong information and false assurances as to when our broadband would be reconnected. Eventually, after repeated requests, the case was escalated to Directors Complaints at Vodafone (Complaint Ref: 164301500). However, it took a further 15 days and multiple email exchanges before the pole was finally replaced and our broadband cable restored on 2nd April. We had no internet, no phone service and no access to emergency for 24 days, and our business was severely impacted. Our contact at Directors Complaints repeatedly failed to obtain any information as to why this issue was not being resolved, and we were simply told to wait for the next update from Openreach. We subsequently learnt from the engineers who replaced the pole that it should have been reinstalled the day after it was removed, but it was logged incorrectly in the system. As a result of this, the job was conflated with another job nearby requiring tree cutting, and Openreach took over 3 weeks to get quotes for and arrange this work, which was nothing to do with our broadband.Vodafone showed a complete disregard for us as business customers by refusing to proactively investigate the reasons for this serious loss of service, which as we now understand was wholly due to errors by Openreach and could and should have been resolved within a day. The communication between Vodafone and Openreach is woeful. Vodafone offered us a derisory £200 compensation for this dreadful customer experience - clearly this does not even begin to cover our business losses, time spent dealing with ill-informed customer services, great inconvenience and stress.

Absolute shit, getting harassed by scam callers using vodaphone mobile numbers but they don't care and theres no way to call them directly unless you're a customer and the digital assistant doesn't want to know or put you through to an agent.

I think vodaforne is the worse phone company i have ever used Can’t get to talk to anyone I have tacken some of my phone away and gone to a new provider and very happy

I honestly cannot believe how useless Vodafone are. I asked them to cancel my broadband and phone line FOUR MONTHS AGO. They told me it was cancelled but it wasn’t! They even sent me the broadband box, which is still sitting here unopened.

When I called again, they admitted they messed up and apologised. I thought it would finally be sorted. But no it’s STILL not cancelled! Four months later, I’m still being messed around, passed from one person to another, getting the same fake apologies every time.

This company is an absolute disgrace. They lied, they’ve wasted my time, and they clearly don’t care about their customers at all. Vodafone, get your act together. I’ll never use you again and will tell everyone I know to avoid you.

Poor customer service and unnecessary billing issues

The customer service experience was consistently slow and inefficient - it often took close to an hour to resolve even simple queries.

After I disconnected my service, I was told to pay a bill for the following month because it had already been automatically generated, with the assurance that it would be refunded later. This process felt unnecessary and poorly managed.

After making the payment, I then had to follow up multiple times to receive the refund. When it was eventually processed, a late payment fee was deducted - despite the fact that the charge related to a period after my service had already been disconnected.

Overall, this resulted in unnecessary time spent and additional fees incurred after leaving Vodafone, which reflects poorly on their billing and customer service processes.

Very Bad Customer service, really weird, it's 20 min still unable to reach to right person, they're asking me to wait and wait, a simple task long time, I do not recommend Vodaphone.

Good morning All.here is my second review of Vodafone Customer Service and you need to be seated when you read this, not only did they rip me off with my phone contract, same day I ordered a broadband package for my new home as got the keys to the property on 18th March, the broadband package was delivered to my daughters address and when I set it up at my property they caught her own Vodafone off the following day at her house leaving her and the grandkids High and dry, after we both spent hours on the phone telling them it was their mistake they demanded £180 to reconnect her own Vodafone and accused me of squatting in her home and stealing her broadband, this is a criminal offence after 5 weeks she is still not connected I would say to all the people out there please avoid this Vodafone as they are con merchants

I recently changed to lebara sim only deals. The network apparently is run by Vodaphone. Had I known i would never had subscribed to a £15 per month subscription. It was supposed to include 50 GB of data. I found data signal was impossible to receive.in many areas in Cambs and Norfolk. Trying to obtain a signal for directions on my mobile is non exsistent. I was previously with EE. which works well but is expensive so choosing the cheapest is not always the best idea. Buyers be aware

Broadband failed 6 weeks ago, took over a week and hours on the phone to their useless support staff, a week later same problem, broadband down for over a week, then again last week, second visit from BT Openreach who checked everything and on 2nd visit respliced the fibre optic cable just in case, 5 days later broadband down again. Support staff check the same things every time, problem is vodafone end. Had enough so cutting the contract and going elsewhere.

I went into the Buxton Vodafone store as my phone had been hacked and they were brilliant. Amos couldn't have been more helpful

Terrible customer service and hidden fees

i contacted vodaphone who was dealing with my complaint i got through to some one in india as they do not have uk people working the service was a nightmare and un helpfull

This is the 2nd time that my home WiFi with Vodafone has stopped working. The reason for this is that my home WiFi box unit has stopped working all together. Rubbish. Vodafone are a terrible home WiFi provider. When my contract runs out I won't be rejoining again.

I went to upgrade my s23 ultra to s26 ultra online. I was notified that my application was not successful. Having phoned vodafone I was informed to appeal. Submitted my appeal providing my income over 100k and credit score 1250 out of 1250, still rejected my upgrade. No reason provided. Was loyal customer over 25 years. Went to another provider and obtained a better price and fir 24 months. It appears being loyal customer does not count. Never had a default no debts no ccjs. Just agreed credit fir a new car over 150k and picked up my car today.