Vodafone Group Avis 

Moving house.

They can not provide the same I have in the contract right now in my new address. And they are forcing me to accept 90% less for 10 pound difference. Or pay 500 pounds fee. Scamers... Do not take Vodafone as Broadband, choose another company, Vodafone will try to steal your money.

The coverage is okay, but customer support was pretty slow to respond when I had issues. Not great.

Leider. Ein Stern ist zuviel.
Habe versucht Vodafone Business Kunde zu werden. War vielleicht besser, das es nicht geklappt hat.
Neben Zahlreichen Hotline Anrufen und einem terminierten Technikertermin, der kam nie, habe ich aufgehört hinterherzulaufen. Ich verstehe nicht, wie man so mit Business Kunden umgehen kann. Die Sparte kann so nicht laufen.
Ich will und kann Vodafone Business nur Leuten empfehlen, die sich gerne aufregen, Zeit und Nerven für Hotlines haben sowie sich gerne anlügen lassen.

I have been with Vodafone for over 20 years.
It is worse now than ever. I live in north Wales and can't get signal when I need it.
Come on guy's sort this out

So I switched from VM to Vodafone high speed full fibre Broadband with promised speeds of 910mbs and that i definitely wouldn't need a booster to cover the entire bungalow and would easily cover over 30 metres.
After the installation I was told it needed to settle down.
So over the next 48 hours of my Broadband settling down i could only get 250mbs if I was standing over the hub this was no were near the 910mbs I was promised.
Not only that my bedroom was 7 metres away from the Broadband and I could see the hub there were no walls between the hum and my phone and I could only get 10mbs that's 10meg.
If I sat on my bed I got zero it just wouldn't connect. And it also wouldn't connect in my son's bedroom.
When I spoke to Vodafone they said
This Is An Acceptable Speed. i was absolutely shattered we couldn't use our Broadband in our bedroom.
I can get 450mbs with my sim card talkmobile.
They wasn't interested and told me I had to upgrade my package and would cost me more money. I asked them for a booster to help with the coverage in my bedroom and told me NO.
So I have cancelled it.
If anyone is about to get Vodafone Broadband please please 🙏 😢 think again these are absolutely the worst provider with no help what so ever. I would have given them a zero if I could.
Go elsewhere please don't use Vodafone.

can't even organise an account login screen. useless. been trying to get in for an hour but I am in a doom loop. it will be broken up soon by someone.

Customer service is shite, cannot login on app, cannot login on web browser, TOBi just keeps sending round in circles, the whole system is absolutely SHITE

Absolutely appalling customer ‘care’ just trying to get someone on the phone who initially understands the problem is non existent! Then when you finally manage to make yourself understood you are given the same ‘troubleshooting’ tips that don’t work, it’s doing my head in!!

Very very very slow and poor service. After seconds of eSim installation, it realized how bad the service is so I asked for refund money immediately but they refused. Very disappointed
I don’t recommend it at all
Please better go for Nomad eSIM , its speed is too good, reliable.

Its so difficult dealing with Vodafone - I have been billed for 2 years for a product that im not using. When I use Tobi I cant share my ID and therefore cannot cancel the contract. The advisor who came on the call could not even find the account. Use Vodafone at your peril

Just a despicable company. If I had a time machine, the very first thing I would so9 would be to go back and convince myself not to use Vodafone, I don’t even care that every time travel movie ever says not to interact with your past self, it would be worth it.

Not recommended at all. poor quality line (router keeps restarting then lagging inbetween restarts). Customer service is also poor. Will not help in anyway to fix the problem altogether but just temporary fixes that does not even last a month.

AWFUL - TOBY Is horrendous. The automated system is the worse customer service I have ever encountered. Just need to speak to someone but you are AWFUL.

If I could give Vodafone zero stars, I would.
My contract legally ended in January, and I paid my final balance in full to conclude all services by February. Despite this, Vodafone claimed they never received my notice and demanded an additional month of payment—for a period where I was already with a new provider and using zero Vodafone data or minutes.
I rightfully refused to pay for a non-existent service and formally escalated the issue to their complaints team. Instead of resolving the dispute internally, Vodafone outsourced the alleged "debt" to a collection agency and marked my credit file with a missed payment.
The credit reporting system is meant to flag financial irresponsibility, but here, it is being actively abused to punish a customer for Vodafone’s own administrative incompetence. After five years of loyalty, this is how I was treated. I will never return to Vodafone, and I strongly advise others to monitor their credit files closely if they attempt to leave.

Took 3 days roaming package for INR 3,500. But it does not work at all in Oman and Italy. Vodafone was claiming they have tie up with service providers in Oman & Italy. Vodafone is cheating customers. They attended call from Oman once and then did not even attend call on customer care. Useless service

Internet went down yesterday lunch time... to get any idea I have to battle with a bot and then online chat using my mobile data to be told wait 24hrs... still no internet... more chat more hours wasted... to be told it'll be back in two hours... still not... more bots but this time I get told it's too late try again tomorrow... absolutely shocking! Surely I can get out of this dreadful contract, my wifi has never been good anyway

Awful!

What can I say about this provider been, I've been with vodafone for about 10 years. And the cusotmer care is disgusting, I wont get into details as I have better things to do with my life.

All i am gonna say is like all other giant companies are happy to take your money with little to no resolutions. I am vulnerabile and broke, the circumstances were not even 1x considered.

An overhaul of customer care needs to be reviews.

One of worst customer service

I've been a Vodafone customer for well over 30 years—longer than Vodafone's own records appear to go back. Sadly, the customer service has deteriorated to the point where I'm now seriously considering moving to another provider.

My latest experience summed up everything that's gone wrong.

I called because my mobile number appeared to be being cloned. As a cyber security consultant, this was an extremely serious issue, and the reason for my call was to report suspected fraud on my account. Instead of dealing with that, the adviser was more concerned about collecting a payment that was only a few days overdue, despite me explaining that I would pay it the following day.

The next day I couldn't even pay online because Vodafone wanted to send a verification code to the very mobile number that had been cut off.

Trying to get help was an exercise in frustration. Customer Services repeatedly directed me to TOBi, but after spending ages navigating a chatbot that couldn't answer my questions, TOBi simply sent me back to Customer Services, who kept telling me to "go online" or "use the app"—the very services I was explaining I couldn't use.

All I wanted to do was:

Report suspected fraud.
Pay my bill.

Instead, Vodafone seemed intent on asking endless scripted questions while failing to address either issue.

Eventually I found a payment reminder email in Gmail and attempted to pay using the link provided. After clicking "Pay", the website simply displayed:

"Oops. We can't find that page."

I had no idea whether the payment had gone through or not.

I contacted customer support again and explained exactly what had happened. Rather than answering my straightforward question—"Has my payment been received?"—the agent continued asking unrelated questions. Only after a lengthy exchange did someone finally confirm the payment status and send me a working payment link.

This isn't an isolated incident. Over recent years I've had one poor experience after another, and this latest one finally convinced me to leave a review.

When a long-standing customer calls to report suspected fraud, that should take priority. Instead, I encountered broken systems, endless loops between the chatbot and customer services, and a process that made two simple tasks—reporting fraud and paying a bill—far harder than they should ever have been.

After more than three decades with Vodafone, I never thought I'd say this, but unless things improve dramatically, I'll be taking my business elsewhere.

my experience so far is they are the worst network ive ever encountered. the service is abysmal. cant get 5g 4g+ is pathetic, a 10mb download is a pipe dream. constantly on 2 bars of signal, it's honestly starting to stress me out. what puzzles me is they merged with three and share networks and yet three was far far better. spoke to the chat agents several times now to complain and just offer me the same generic crap every time. put airplane mode on yada yada. save yourself the stress and avoid these clowns.