Vodafone Group Avis 

Worst customer service ever

I have faced a very bad experience with Vodafone and now almost two week the problem is not solved
I was having internet home and I closed it in 3rd of June , they asked me to pay the full month of June and also they put in my bill July bill while I confirmed that I’m not gonna use even in June.
And now I changed my mobile to Vodafone i found bill of 120 in my account they said remaining from you bill , imagine the they paid me two month and they put more money in my bill .
I called them they apologized and said the will remove the balance and you line will work then they cut the line my phone not working. I call them send time they said will do it , again they cut the line
Imagine now is 4 th time they cut the line and it’s their mistake
I called every time the call center they give promises and I went to the branch they said we can’t do anything
Imagine how much I was suffering in those two weeks and now my phone not working because they stopped the line !!!!!!!!!

For a communications company they go out of their way to make it as difficult as possible to contact them. Trying to cancel a broadband contract they messed up, 40 mins on their live chat being told constantly they couldn’t do anything and couldn’t give me a phone number to call and to wait 14 days to see if someone called me. Eventually got an email asking me to call them and just spent 29 minutes with a woman arguing with me that I didn’t place an order and that Vodafone don’t have a complaints process. Dire company

Disgusting service. No customer care. After being made homeless as my landlord sold the property, was told I had to pay a huge exit fee, I explained that I was going to be homeless they said I still had to pay it as my contact wasn’t finished. Tried their vulnerable/ hardship department but instead was put through to 4 different departments none of which helped. Avoid this company at all costs

Avoid.
Their customer service is useless and the my vodafone app is a glitchy mess, riddled with errors and bugs.
Half the time you can't login because the security code never gets sent. I've had multiple billing issues, most recent when trying to add data to my plan, kept coming up with an error, was charged four times, they took the money but never provided the service, when i tried to get a charge back they said there was nothing they could do, which is total BS. You cant even speak to anyone any more, there is no call centre just online agents who have no authorisation to do anything helpful.
The network speeds are patchy and unreliable, often only getting 20Kps for hours at a time, even when there is a signal tower close by and in clear view.
I have been with Vodafone from years however recently (last 6 months) the service has been intolerable, so i am switch to a different network.
Vodafone, sort out your customer service and your app otherwise your company will go bust.

Absolute disgrace bin them

Changed from BT to Vodafone, wish I hadn't. Useless customer service. Didn't tell me about pro rata bills, first bill is double. Trying to talk to their customer service team is like talking to a brick wall. I will change back to BT. They also don't provide the full amount of broadband I pay for.

We went with Vodafone for elderly mother in law because they offered a digital landline with broadband. But...trying to deal with customer service is a nightmare, 4 weeks in and still unable to manage her account online, and not able to set up a landline calling plan. Don't know what to do, probably have to leave.

Went into the horsham branch today to sort out my sons phone and was served by BEN he was amazing, talked us through every step, saved me money!!! was engaging and even got my 14 year old talking. Ben I hope you get the credit you deserve thank you for taking the time with us today and my son hopes you get a pay rise!!!!

Joined Vodafone 16 months ago. Can't wait for the contract to finish. Useless signal, so slow to start up, they as a company will not allow you to reach them by phone which tells its own story. My contract was supposedly a 2 year £25 a month contract. After 12 months my payment was upped to £28 and I was told there was a clause in my paperwork that I should have read it properly. Will not renew next year and will warn everyone to steer clear of these robbing bastards!

Scum company avoidddd!

Their customer service is incompetent at best and obstructive at worst. Took hours and dozen call to solve our problem and 2 another 2 hours on the phone just to raise a complaint. Ridiculous negligence

Prices are very costly every month they keep on increasing the fare, government has to take an initiative regarding these companies and place a margin for all the telecom service providers am not only blaming airtel am using vodafone too, one is for business and other is for personal, if they keep on hike on these packs each and every middle class people in our country is in trouble, am not leaving jio too they are the one who showed the people the attraction about their telecom service by providing small scale margin during initial stage now it is the highest profitable company in telecom service network, all the low class, middle class and even high class peoples money is harvesting into their company accounts, government not at all taking care of bsnl company for future people's needs, my only request is kindly do place some margin for all these private telecom service companies, don't give burden for common people. This vodafone network not even am getting inside bangalore too feeble behind this they are charging highest prices on the common people pocket this is not fair.

Hisham at Woking branch was fantastic.
I needed help that I couldn’t get at the Istore . He was really patient and friendly. Solved my problem and was simply a star. Vodafone are lucky to have him and I was lucky that he was on hand to get my phone working.

I've been a customer with Vodafone for donkey's years, and while it works, it works fine, but the customer service? I've been between jobs a few times in the past two years, so naturally, I developed arrears, but Vodafone has the worst ever customer service, whenever you call up, it forces you to first pay any arrears (which you can imagine I can't) before you can speak to someone, or you have to rely on TOBi to speak to an agent, where then you're waiting ages for any responses, even today, I had an automated call, threatening me to disconnect my line if I didn't pay my arrears, with no option to speak to an actual human, and few months back? Our broadband went down because the telephone line got knocked over, and when I contacted TOBi, one person told me I'd be compensated, the next person WEEK AFTER, told me because it wasn't their fault, they wouldn't compensate me, absolute joke!

Absolutely rubbish network. It keeps disconnecting and slowing down. When you try to contact customer support, they just tell you that everything is fine and offer no real help. I tried to switch to another network, but they asked for £350 as an early termination fee.

Customer service and complaints dept are no help. I gave had no access to full fibre for roughly six weeks. Got an email and a phone call yesterday when I was visiting my husband in hospital to say the problem was at last fixed and my ongoing complaint was now closed. Still not working. No landline. Gave he a mobile broadband to use which I'm being charged for along with paying for a service I don't have. Time for the Ombudsman

I have been with Vodafone for 30 years now, recently called by " advisor" to renew contract, be VERY CAREFUL in listening to what they say about saving money etc, ended up on phone to Vodafone for HOURS trying to resolve the so called upgrade!

Never before have I dealt with such an inept company whos technical 'background team' clearly dont know their arse from their elbow!

Service switch to Sky was requested in April, with the service to Vodafone to cease in May, they have subsequently charged my 75 yr old father for the past three months as there is an'issue' with the cease in the background that no one told him about! cue weekly calls to the Vodafone support team to be told the issue is still being worked on! the last call I was told with 100% certainity that the next time I called it would be fixed and he would not be charged again, low and behold I've just called them to be told they are still working on it and the next update will be the 6th August!.

Are Vodafones systems that antiquated and bad that it takes months to resolve what should be an easily resolved issue?

I also keep getting told that there are notes on my fathers account about all the issues he has had, but then get asked to repeat myself constantly about what the issue is!

Currently awaiting a call back from a manager regarding this issue but was told by the call agent who escalated the call 'they are just going to tell you the same thing' If someone at Vodafone could explain to me how this is good customer service I'd love to hear their explaination!

Long gone are the days of the customer is king!

I would never recommend anyone uses any service Vodafoone supplies in the future and will actively be telling people to avoid them.

If I coudl give them a zero star rating I would.

Vodafone Absolutely rubbish company internet is by far the most shitt in ever see i am contract over 1 year constantly affecting every day internet not working buffering missing calls without showing someone call you until 4 5 hours later this company is a joke do not fall to make contract you will regret it is shocking bad Avoid with all the cost Beware