Grateful products, service fast delivery.. just a bit expensive & often l have placed an order only to get an email stating a sale starts the very next day & l have just spent 3, 4, 5, or $700 & l ge... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
On the website it says I can get a different flavour free no questions asked. I got the grape bubblegum flavoured protein water which I couldn’t drink one glass of it. I sent a message to then find ou... Voir plus
L'entreprise a répondu
VPA’s WPI is a clean, fast-absorbing whey protein isolate with great mixability and minimal ingredients. It’s low in carbs and fat, making it ideal for lean muscle building or post-workout recovery.... Voir plus
L'entreprise a répondu
Hey 😊, so I suffer from a few stomach conditions, between weight loss and medication, my day can be uncomfortable. I have tried other multiple brands but have not found anything that my body could... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VPA Australia is Australia's leading health and fitness brand. With over 20,000 reviews and 200,000 customers across Australia. We are 100% Australian owned and operated
Coordonnées de contact
PO Box 7305, 4500, Brendale, Australie
- 1300 669 264
- sales@vpa.com.au
- www.vpa.com.au
4,2
Bien
628 avis
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6 weeks later - no order shipped
My first order with these guys was great, but that last order I placed was almost 6 weeks ago and it has yet to even be dispatched let alone shipped. I received no information about issues with my order or delays, and when I tried calling customer service I had to leave a ticket with the AI assistant and was not even able to talk to someone in customer service. Still yet to hear back from them about my order.
6 août 2026
Avis spontané
Réponse de VPA Australia
Hi Uday,
We’re really sorry about the delay and appreciate you bringing this to our attention.
Our Customer Service team has now sent you an email with a resolution for your order. Please check your inbox when you get a chance.
Thanks for your patience, and we hope we can turn this experience around for you.
–VPA Australia Customer Service
Online store is super easy to navigate…
Online store is super easy to navigate and delivery super quick.
5 août 2026
Avis spontané
Réponse de VPA Australia
Hi Sarah & Kaine,
Thanks so much for the great feedback! We’re glad you found our website easy to navigate and that your order arrived quickly. 🙌
We really appreciate your support! 💚
– VPA Australia Customer Service
So so great thank you
So so great thank you! The products are obviously amazing but this is the first time I needed help with an order and the customer service was top class!! Very appreciative of the team and their fast response and resolution! Great company!
27 juillet 2026
Réponse de VPA Australia
Hi Tara,
Thanks so much for the amazing feedback! We’re so glad you’ve been loving the products and that our team could help make your first support experience a great one.
We really appreciate your kind words and support! 💚
– VPA Australia Customer Service
Yeah really like the premium whey…
Yeah really like the premium whey protein powders! Mixes well with my Ninjia creamy! Or as a post workout shake
17 juillet 2026
Avis spontané
Réponse de VPA Australia
Hi Bryan,
Thanks so much for the great review!
We're thrilled to hear you're enjoying our Premium Whey Protein and that it's working so well in your Ninja Creami as well as your post-workout shakes. We love seeing all the creative ways our customers use it!
Thanks again for your support, and we look forward to keeping you stocked up.
– VPA Australia Customer Service 💚
Still waiting for delivery 10+ days…
Still waiting for delivery 10+ days after order. Tracking pretty much useless, acknowledging delivery is "stuck" in transit but no idea when it's going to be delivered. Fed up chasing it.
6 juillet 2026
Avis spontané
Réponse de VPA Australia
Hi Les,
Thanks for taking the time to share your feedback, and we're sorry to hear you're still waiting for your order.
We completely understand how frustrating it can be when a parcel appears to be sitting in transit with limited tracking updates.
We've checked your shipment, and the latest tracking shows that it is **on board for delivery today**. While we appreciate it may feel like a long wait, your order is still within the courier's estimated delivery timeframe.
We expect your parcel to be delivered today. However, if it hasn't arrived by tomorrow, please let us know and we'll be more than happy to escalate the matter with the courier and investigate further.
Thank you for your patience, and we hope you receive your order very soon.
– VPA Australia Customer Service
Love the chocolate pea protein
Love the chocolate pea protein. Its affordable and easy on the stomach. I don’t get gassy or anything from it. Since i don’t eat alot of protein, i drink this to help supplement it.
24 avril 2026
Réponse de VPA Australia
Hi Pule,
Thanks so much for the fantastic review!
We're so glad to hear you're loving our Chocolate Pea Protein. It's great to know it's easy on your stomach and helping you supplement your daily protein intake comfortably. That's exactly what we aim for.
We really appreciate you taking the time to share your experience and thank you for choosing VPA!
– VPA Australia Customer Service 💚
Réponse de VPA Australia
Thanks so much for the review, Patrick!
We’re thrilled to hear you’re happy with our products, prices, and fast delivery. Thanks for choosing VPA Australia and for taking the time to share your experience we really appreciate your support!
– VPA Australia Customer Service
Great product a swift delivery times
Great product a swift delivery times. Can't fault it
24 juin 2026
Réponse de VPA Australia
Thanks so much for the review, Bryce!
We’re so glad to hear you’re happy with the product and our speedy delivery. “Can’t fault it” is fantastic feedback to receive thanks for your support and for taking the time to leave us a review!
– VPA Australia Customer Service
Réponse de VPA Australia
Thanks so much for the review, Philip!
We’re glad to hear your Glycine Powder arrived quickly and was exactly as advertised. Thanks for choosing VPA Australia and for taking the time to share your feedback we really appreciate your support!
– VPA Australia Customer Service
Excellent vendor, highly recommended
I have been a customer of VPA for a few years and have always experienced professionalism from VPA. I use Whey Isolate for a few years and I am satisfied with it.
29 juin 2026
Avis spontané
Réponse de VPA Australia
Thanks so much for your continued support and the review, Cyrus!
It means a lot to have you as a loyal customer over the years. We’re so pleased to hear you’ve consistently had a professional experience with us and that you’re enjoying our Whey Isolate. Thanks for recommending VPA Australia we truly appreciate it!
– VPA Australia Customer Service
Poor communications from new shipping company
I've been a long term customer.
Australia Post delivered in 1 to 2 days in the past but the new carrier advised they will take a minimum of 7 days to deliver to me even though I am less than 10km from the warehouse.
Then I get another notification that it was on-board for delivery.
Aust Post were reliable and there notifications are accurate. Please go back to them.
Not impressed with the price rises this year.
25 juin 2026
Avis spontané
Réponse de VPA Australia
Hi Lawrie,
Thanks for taking the time to share your feedback. We’re sorry to hear you’ve been disappointed with both the delivery experience and our recent price increases.
We’ve followed up via email with an update on your order. We’ve also chased up your parcel with the courier, and it’s now out for delivery today. Please check your email for the full details. If it hasn’t arrived by tomorrow, simply reply to our email and we’ll investigate it further.
We completely understand your disappointment regarding the recent price increases. Unfortunately, significant increases in raw material costs, supply constraints, and global demand for whey protein have impacted manufacturers across the industry. We’ve shared more about this here: https://www.vpa.com.au/pages/price-increase-2026.
Independent reports have also covered these industry-wide changes:
https://www.nine.com.au/lifestyle/health-wellness/weight-loss-drugs-drive-protein-shortage-as-prices-soar-20260615-p606sz.html
https://www.theguardian.com/australia-news/2026/jan/10/why-protein-powder-expensive-price-surging-australia-supplements
While we know the increases are frustrating, our focus remains on delivering high-quality supplements and the best value we can.
Thank you for your support over the years. We genuinely appreciate your feedback and hope today’s delivery helps restore some confidence in your experience with us.
– VPA Australia Customer Service
My delivery experience was not great
My delivery experience was not that great this time. We absolutely love the premium way vanilla and chocolate but the delivery had us missing items for the second time.. I emailed Shai in customer support and they were quick to respond which was amazing for our missing product and tampered box. Although I was offered my replacement, I’m not sure that was enough to place another order, considering this was the second time I’ve had issues with deliveries.
17 juin 2026
Avis spontané
Réponse de VPA Australia
Hi Kylie,
Thank you for your feedback.
We’re sorry to hear about your experience. The issues you raised have been thoroughly reviewed, investigated, and discussed internally so we can continue improving our processes and prevent similar situations from occurring again. We apologise if you’ve experienced this more than once.
We’re glad to hear the matter has since been resolved. If there’s anything further we can assist with, or if you experience any other issues in the future, please don’t hesitate to reach out.
–VPA Australia Customer Service
Réponse de VPA Australia
Hi Sophie,
Thanks for taking the time to leave a review.
We’re glad to hear you had a nice experience with VPA and appreciate your support. If there’s ever anything we can do to improve your experience, we’d love to hear from you.
– VPA Australia Customer Service
VPA - Service down, prices up! - updated.
I have used VPA for years, heck back in NZ I was even a brand ambassador before moving to Aus. Recently the protein price has jumped drastically and the other day I spent 200+ dollars to buy more and it hasn't turned up. It's been sat in a depot for days 20 minutes from me. I have contacted them and even though I have spent 1000s and 1000s of dollars and also promoted them they have simply ignored me. The protein tastes good but now it's the same price as named brands I'll be swapping to something nicer where they actually offer support and care if your parcel has gone missing. Absolute tragedy. I bet they notice this review and act all nice offering help on here. Too little too late. Buyer beware. - EDIT in response to the below - It spent almost 7 days sitting 20 minutes from my house. I messaged your website support TWICE in that time. I even asked for a full refund and you could get your package back. You ignored both. You didn't even acknowlegde me and you sit there waiting for it to hopefully arrive. You can control the courier because YOU decide which service to use and obviously you chose the very cheapest despite putting up your prices and the fact I spend 2-400 every few months. I checked the parcel companies reviews on here "DaiPost" and they are ALL bad. You either did no research or you chose to risk it for cost. Either way you've lost a very long term customer. Almost 7 days to get 20 minutes. Insane.
25 mars 2026
Réponse de VPA Australia
Hi Don,
Thanks for taking the time to share your feedback.
We understand the frustration when a parcel experiences delays in transit. While courier delays are unfortunately outside of our direct control once an order has been dispatched, we’ve checked your order and can see that it has since been successfully delivered.
We appreciate your patience and understanding throughout the process, and thank you for your continued support of VPA.
– VPA Australia Customer Service
Great company to purchase from
Great company to purchase from, good range of items, fair postage prices and quick delivery times, items have good descriptions and products simply work
11 juin 2026
Avis spontané
Réponse de VPA Australia
Thanks for the fantastic review, Dale! We’re delighted to hear you’ve had a great experience with our range, pricing, delivery times, and product information. It’s especially rewarding to know the products are delivering the results you expect. Thanks for your support and for choosing VPA!
— VPA Australia Customer Service
Products are absolutely fantastic
Products are absolutely fantastic. Love it!
Customer service is not great getting back to you tho. Was a free postage weekend, got charged postage and have emailed them twice with no reply.
25 mai 2026
Réponse de VPA Australia
Hi JT,
Thank you for your review and for your support. We’re pleased to hear you’re enjoying the products.
We’re sorry to hear about your experience regarding the shipping charge and communication. After checking our system, we were unable to locate any emails from the address provided. For future enquiries, please ensure they are sent to sales@vpa.com.au so our team can assist as quickly as possible.
We’ve since been in touch directly to assist with this matter.
Thank you for your patience and understanding.
– VPA Australia Customer Service
Réponse de VPA Australia
Thanks for your review, Christina! We’re so glad you enjoyed the product and that it tasted great in your brownies. We love hearing how our products are being used in delicious high-protein recipes. Thanks for sharing your experience and for your support!
— VPA Australia Customer Service
Always great products and service from VPA
The products are great. They do what they intend to do. The protein is not filled with unnecessary ingredients. The processing of orders is quick and delivery is usually the same and that is using Australia Post. Great to have the ability to build up purchase points which do really help with further purchases.
25 mai 2026
Réponse de VPA Australia
Hi there,
Thank you for your continued support and for taking the time to leave such a fantastic review!
We’re thrilled to hear you’re enjoying the quality of our products, fast order processing, and speedy delivery. It’s also great to know you’re making the most of our Rewards Program and finding the points helpful towards future purchases.
We truly appreciate your loyalty and look forward to keeping you stocked up for many more orders to come.
– VPA Australia Customer Service 💚
Quality protein powder
Bought the vanilla and banana Whey Protein Powder and tastes great!
25 mai 2026
Réponse de VPA Australia
Hi Ali,
Thanks so much for the great review!
We’re delighted to hear you’re enjoying both the Vanilla and Banana Whey Protein flavours.
We really appreciate your support and look forward to serving you again soon.
– VPA Australia Customer Service 💚
Réponse de VPA Australia
Hi Sharyn,
Thanks so much for your review!
We’re thrilled to hear you found the ordering process easy, your delivery arrived quickly, and that you’re enjoying the product.
We really appreciate your support and look forward to helping you with your next order.
– VPA Australia Customer Service
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