VWFS Rent-a-Car - Watford Avis 

I called Watford to enquire about renting a car and was met by a rude, arrogant and extremely condescending man. He was so dismissive, telling me that he “couldn’t understand” me and that I should call back or get someone who “speaks better English” to call on my behalf.

I appreciate that my English may not be perfect, but the way I was spoken to left me feeling belittled, embarrassed and extremely uncomfortable.

I can’t help but question whether I was treated this way because I’m not English. The attitude I experienced was completely unacceptable.

I will be writing directly to the CEO to formally raise this complaint and demand that action is taken. Racism or discrimination of any kind is completely unacceptable, and no customer should ever be made to feel this way because of their background, nationality or level of English.

Do all your rental staff have this same attitude towards customers who don’t speak perfect English? I certainly won’t be using this company

Hands down the best experience I have had renting a car. Very straightforward process, collection and drop off. Richard who looked after us truly an asset for the VW group. We will be back for sure.

Another great rental. Thank you Richard

Excellent service and very friendly.easy process

Great experience for the 5th year in a row, always very easy and supportive when booking, very straightforward no hidden costs, staff are polite highly recommend!!

★★★★★

Very easy and straightforward to book and reserve a vehicle, whether online or over the telephone.

I initially needed a vehicle for a relatively short period, but my rental was extended several times due to delays with my new vehicle. Each time, the process was handled quickly and without any difficulty.

For longer rentals of two weeks, one month or more, Citygate Volkswagen Car Rental offered excellent rates that Enterprise simply could not match. Unlike Enterprise, they were also far more flexible with long-term rentals and did not impose unnecessary restrictions on the rental period.

The service at VW Citygate Watford provided a much more personal, one-to-one customer experience. I have previously rented from both the Colindale and Bushey branches, and the level of service has always been consistently excellent.

My most recent rental began in the first week of March and ended on 8 July, meaning I had the vehicle for approximately three months. Throughout that time, Richard Scheininger, the Rentals Manager, was outstanding. He made the entire rental process easy, straightforward and completely hassle-free. His professionalism, flexibility and excellent customer service made a real difference, and he was always happy to accommodate any changes to my rental.

I would have absolutely no hesitation in renting from Richard and the Citygate team again. If you are looking for excellent customer service, competitive pricing and genuine flexibility, particularly for long-term rentals, I would highly recommend them.

Great service. Prompt, Efficient, and Very Helpful.

Huge thank you to the team at Rent A Car. I needed a car while mine was being repaired and they made the whole process so easy from start to finish.

I had to extend the hire a few times while waiting for my car to be fixed, and they were always so helpful and made it completely seamless. I was also given a brand new car, which was lovely to drive. All the staff were really friendly and helpful, would definitely recommend.

Excellent service, prompt, helpful and flexible. Highly recommend.

Great service. Have used this company a number of times and they never disappoint. Highly recommend them.

I love hiring cars from Richard at Watford. He’s always helpful and the service is excellent. Best cars to hire from in the UK. Been hiring cars from this group for five years now. Every time I visit from Australia. Wish all hire car companies operated like VWFS.

Nice clean car. Richard Scheininger is obliging and pleasant. Easy pick up and return.

It is always a pleasure to rent a car from Richard at Watford every year I come over from Australia. This is the fourth time now and is always an easy, no fuss experience. I’m actually booked again for hire in another five days.

Very well looked after by Richard as always, great value for money, car given to me with a full tank & a pleasure to drive!

Richard from Watford branch is first class so quick to respond, makes it so easy from start to finish! Highly recommend to hire a car from !

Great service
Friendly staff
Highly recommended

Richard at VW rent a car- Top professional person . Thank you

Besides everything running smooth and efficient. The top man and absolute legend dealing with customers for rent-car-service, took time out his day to help me get my phone back which I unknowingly left in the uber to the VW location in Watford. I LOVE THAT GUY!

Professional and friendly
Richard is helpful