It was not a rigorous process, simple meaningful steps to get the documents signed and every step was explicitly explained to the rentee. The contact person in the name of Richard was absolutely profe... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCitygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL Watford, Hertfordshire, GB
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Lisez les avis des autres
Hands down the best experience I have had renting a car. Very straightforward process, collection and drop off. Richard who looked after us truly an asset for the VW group. We will be back for sure.
L'entreprise a répondu
staff were very helpful and car good- had to extend the lease and this was also dealt with efficiently.
L'entreprise a répondu
Besides everything running smooth and efficient. The top man and absolute legend dealing with customers for rent-car-service, took time out his day to help me get my phone back which I unknowingly lef... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Coordonnées de contact
Citygate Volkswagen Watford, 3 Otterspool Way, Bushey, WD25 8HL, Watford, Hertfordshire, Royaume-Uni
- 01923 556196
4,9
Excellent
265 avis
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Efficient
Efficient, responsive despite the bad telephone line and no whatsapp, great VW car.
5 juin 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Very easy process and the car we rented…
Very easy process and the car we rented was very well prepared. We needed to collect a few hours earlier than planned but this was arranged with zero fuss. Thank you!
16 mai 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
I give it 5 stars for keeping things…
I give it 5 stars for keeping things really smooth.
Only bit worried is £500 deposit. Just a suggestion reduce the deposit you will find more bookings 😊
12 mai 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Hi Manikanta,
We're glad to hear you had a great experience with us!
Thanks for taking the time to leave some further feedback to us regarding deposits. We'll take this feedback on board when considering future changes.
Thank you,
VWFS Rent-a-Car
Very friendly member of staff Richard
Very friendly member of staff Richard. Happily pointed out everything i was unsure about.
30 avril 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Top notch service a d very good rental…
Top notch service a d very good rental prices. Rental rates spared everywhere else but VWFS stayed the same. Swift process. Thank you
19 avril 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
I rented a vehicle for work
I rented a vehicle for work, the gentleman I spoke with was extremely helpful with all details regarding car availability, colours etc. Very friendly & polite staff :)
7 avril 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Helpful and flexible
Helpful and flexible
I appreciated Richard's assistance when diagnostics on my vehicle took longer than expected
12 février 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Very simple and quick process
5 février 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Excellent service from beginning to…
Excellent service from beginning to end, special thank you to Richard who was very professional.
16 janvier 2025
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Great
Great, friendly service from Richard made this an easy process and enjoyable experience compared to many mainstream car rental companies. Car was virtually brand new too. Will definitely use again.
28 décembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
VW Hire Car Service
Richard was helpful, courteous and knowledgeable. The showroom was impressive, as you would expect From VW.
Great customer service, will use again.
21 novembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Highly recommended
We use this VW rental often and are never disappointed. Richard and his colleagues are helpful,the cars are clean and reliable. A couple of times recently had to extend at short notice due to a seriously ill relative and the staff made it happen with no fuss. 100 % recommended.
19 novembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Awesome experience, would recommend.
The rental car was ready on time and was exactly as it had been described. The process was very smooth and easy. The staff were happy to communicate via email/phone to answer any questions I had.
There was a slight hiccup during the return as I wasn’t aware that the offices had moved but once that was sorted the return was quick and easy as well.
The rental fee was extremely competitive and I would 100% recommend to family and friends and I would use them again when I visit the UK again.
8 novembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Gary and Richard always look after me
Gary and Richard always look after me. Couldn’t ask for better customer service! :)
25 octobre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Great Price after needing a hire car…
Great Price after needing a hire car for a few weeks.
Good service with friendly staff.
Will use again if needed.
7 octobre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
We’re glad to hear that you enjoyed your VWFS Rent a Car
Update Location on Confirmation Email
The company needs to update their location to be clearer - the confirmation email says "LOCATION: CITYGATE WATFORD". When you type that into Google Maps, it takes you to the new VW car yard, not the actual rental yard (which is across town). This was an extremely inconvenient hassle the morning I picked up the car (busses didn't turn up so I walked 30 minutes in the rain). The physical address in Bushey should be listed after "LOCATION" on the email.
Otherwise, rental experience couldn't have been smoother. Car was luxurious, comfortable, clean, new. Very straight forward experience.
30 septembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Hi Chelsea,
We appreciate you taking the time to provide us with this feedback. We apologise for the unpleasant experience you had with finding our rental location and are working to get this fixed.
We are delighted you had a nice experience other from the aforementioned issue, and we hope to serve you again in the future.
Regards,
VWFS Rent-a-Car
Awesome team with Gary and Richard
Awesome team with Gary and Richard - very professional and helpful team!
3 octobre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
We’re glad to hear that you enjoyed your VWFS Rent a Car
Richard was very professional and…
Richard was very professional and helpful. quick and easy to rent a car
23 septembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Thanks for taking the time to share your feedback.
Car was comfortable and refined
Car was great, comfortable and good at what it was designed for. I did have to do some maintenance the night I collected it when a warning light came on because the coolant level was low. The electronics were a bit buggy, I had a couple of strange experiences with the active cruise and speed limiter. Also was meant to be given a Skoda Kodiaq which is bigger but the VW replacement meant my partner had to take her car too so I could have rented a cheaper car if I’d known.
20 septembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Watford
Hi Michael,
We value your feedback and are sorry to hear about your experience. Rest assured that we will investigate the concerns you have expressed about the vehicle's maintenance with the Watford team.
We apologise for not being able to provide the Skoda Enyaq that you had originally reserved. This occurred owing to the vehicle's involvement in an accident in the previous booking. Therefore, in rare circumstances, we are required to provide an alternative. In this instance, we made sure you were matched with the same-sized vehicle, which was the AllSpace.
Once again, we apologise for any inconvenience caused during your rental experience with us.
Thank you,
VWFS Rent-a-Car
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