Watkins Energy Avis 

Mathew from Watkins Energy was an absolute delight to speak to. As a 25 year old (moving my Dad from Plymouth to Leeds whilst him suffering from Vascular Dementia) hasn’t been easy. Getting to grips with the financial aspect and weight over my shoulders from other energy providers- Mathew couldn’t of made it any easier for me. Straight to the point, no hassle, and the main thing - top notch quality customer service.
At the end of the phone call Mathew mentioned he’d only been there 6 weeks, well it felt like he’d worked there for over a decade with how quick and easy he made it (especially regarding Power of Attorney).
I never ever write reviews for any company, but this legend really helped me out and deserves a praise. Every company deserves a lad like this in their company!

I feel completely trapped with Watkin’s Energy, as they are the only service provider for our flats in Fairview, New Barnet. The agreements were already signed before we moved in, leaving residents with no option to switch to another supplier. This situation effectively creates a monopoly.
Even during spring and early summer(April, May) the radiators barely heat up, yet the energy bills are extremely high compared to providers like British Gas. The standing charge alone is £1.06 per day, and there appears to be little to no proper regulation, allowing them to charge as they wish.
Despite having the heating system on, I still have to rely on portable electric heaters to keep the house warm. For a household of just two people, paying over £100 for heating and hot water alone (excluding the water bill) is very disappointing.
Overall, this has been a very frustrating and unfortunate experience, and I regret being tied into this arrangement.

I had lost my payment card and didn't have it written down. I was into my emergency credit. I called WATKINS and the telephone agent gave me my card number (after a few security questions) and also got a new card sent out to me. It took between 5 and 10 mins and the agent (Karen) was very polite and got things resolved quickly. All round it was fine. Problem solved.

I called Watkins late in the evening (around 22:30) after realising I had no heating or hot water. The agent, Taelor, was incredibly helpful, friendly, and understanding. I felt bad calling so late, but she immediately reassured me that it wasn’t a problem and that these things don’t happen at convenient times.

She followed up first thing in the morning and arranged for an engineer to come to my apartment. The issue turned out to be a leak that had caused a short circuit, and everything was fixed with my heating and hot water back up and running by around 11:00.

I’m very grateful for how quickly and professionally everything was handled. Big thanks to Taelor and the team involved!

Shambolic way to do business
Happy to take your money then when someone dies they are not interested in refunding you and pass you to another company

Managed to call through quickly, the team assured me on the call and explained my situation well
Great team, thank you again

What a team! My problem was sorted quickly and with little effort, great customer service.

I was forced to be supplied by Watkins Energy by my factor and it's been eye-opening that some companies still operate like this in 2026. They are unable to send you text/email notifications so if your meter runs low then they cut your hot water off with zero notice. You then have to log onto their payment portal which feels like it was created by a toddler and has no functionality whatsover.
If you have any choice, do not use this company.

Awful awful awful. The tariffs are just unacceptable. Forced to use them, so now this is our life until we sell

This company is seriously stuck in the Stone age. There is no auto top-up option - you have to actually track you balance and top up yourself (because who doesn't enjoy micromanaging!).

Yes, there is a recurring payment, but:
1) you have to call them to set it up or change it
2) it is pretty much useless because winter months' heating payments are so much higher and there is no way to know in advance how much money you're going to need.

Our previous provider had an option to auto top-up if the balance gets below £5, and it worked like a charm. Never had to check my balance.

But now I'm stuck with these guys... Ah, the joy of not being able to switch suppliers/providers.

Standing charge £0.91 per day. Ouch, that's quite high, isn't it?

Taelor was excellent. Very understanding and helpful.

I've been with Watkins for almost 18 months now and as I don't pay automatically I ring them (or they ring me if I forget) every month.

Even though the call is for me to pay them money, I actually look forward to it because the staff are very friendly, helpful and patient. They are a delight to deal with and I wish more places were like them to be honest.

Speaking to Shia helped to explain & to resolve the challenge I had which kept me at peace.

Following a hot water outage in our development on Thursday night, we contacted the Watkins emergency line. Tom answered the call and was extremely helpful and responsive in assisting us. Within just a few hours, an engineer had resolved the issue, and residents were kept updated in an efficient and timely manner throughout.

Thank you again for the excellent service.

250% increase on bill this month for the same usage last month. Asked for explanation, no response.

They are a disgrace of a company and unfortunately the only company that supply this sort of energy, so have no competition so are able to charge way to much with no worrys of lossing customers, they have no care or compassion for their customers in situations they put their customers in! Don't allow people on benefits with children to get in over £1500 worth of debt then cut them off and expect the customer to find £400 with no written warning (on paper not everyone check thier emails every day!) to pay before putting the supply back on! DISGUSTING!! THIS SHOULD NOT BE ALLOWED! If I can't get my self in debt with loans because of bad credit why are energy companies allowed to put someone in debt 😒 then cut the supply off?, a debt of £50 is at least possible to find to pay bk to put the supply back on £400 is ridiculous! And the fact the smart meter says min top up £5.55 (twice i topped up £6 leaving me 10 till tueday and still no heating or hot water) after calling them it's actually min £400 and no one is available till monday to help a single mother of an 11 month old baby who suffers with PTSD shocking!!

We moved into a Dock28 flat in January, our first bill arrived for £170 and our radiator never went above 19 degrees (it's supposed to be guaranteed to run at 21), Watkins sent a few engineers that spent 5 mins max in each visit, the engineers noted that 'flow levels were low' and that the 'pressure settings needed adjusting' yet magically when they report their work they say there's no issue. We had a cold brand new flat with extortionate bills and we can't do anything about it. The customer service has been friendly but ultimately useless, they deny there's an issue and refuse to adjust the bill, even when we have an email of them acknowledging the fault. Avoid at all costs and beware if you're buying a flat that requires you to go on a contract with Watkins, there is no escape.

Spoke with Tom in the customer service team who was incredibly friendly and helpful with setting up my account and getting my apartment energy sorted!

Watkins energy is a fantastic company, I phone them every month to pay my mams bill and Tom is fantastic he is so helpful and he explains every detail to me, my mind is not the same as it used to be and Tom explains every detail and he is a very happy person and I feel so relaxed when I phone up to pay the bill. Tom is an absolute credit to the company.