Engineer Craig came at very short notice as we had no hot water. He was very efficient and polite. He identified the problem. Explained the process and fixed it. Thank you Craig Excellent service... Voir plus
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Lisez les avis des autres
It's seems impossble to pay switch2 by card. Direct debit is not available on their website. Requires a phone call to request a Direct debit email to be sent, but the Direct debit link doesnt work. T... Voir plus
Amazing service from my first contact with the customer service team to the engineer Craig that came out. I didn’t have to wait long at all especially considering it was a weekend. Problem got fixed a... Voir plus
I rang Switch2 26/05/2026 with a query. The customer service person I spoke to immediately sorted out my enquiry. The customer service person was knowledgeable, friendly, helpful and efficient. That's... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Coordonnées de contact
The Waterfront, BD17 7EZ, Shipley, Royaume-Uni
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Bien
3 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful member of staff
Very helpful member of staff. Customer service was on point
26 mai 2026
Avis spontané
Debit, Credit, and Direct debit not accepted
It's seems impossble to pay switch2 by card. Direct debit is not available on their website. Requires a phone call to request a Direct debit email to be sent, but the Direct debit link doesnt work. Their help line announces the same old "error" message for their "new" customer service helpline menu options, and then forwards you to an operator. Which, I will grant you, is rare they are a real person and usually only a few minutes wait
But. It's 2026 how are they stuck in the 1900s?
26 mai 2026
Avis spontané
Good reception service
Good reception service, very professional and she handled my call very well.
26 mai 2026
Avis spontané
Quick and thorough service
I didn't have to wait too long to speak to a customer service advisor. My advisor, Lauren, was so great and she helped me in seconds. She was thorough with her explanation of my problem. The solution was quick and service was great.
26 mai 2026
Avis spontané
She very helpful and nice lady thank…
She very helpful and nice lady thank you your service
26 mai 2026
Avis spontané
I just phoned your company
I just phoned your company. And the lady spoke to was very helpful and polite.
26 mai 2026
Avis spontané
Excellent customer service.
I rang Switch2 26/05/2026 with a query. The customer service person I spoke to immediately sorted out my enquiry. The customer service person was knowledgeable, friendly, helpful and efficient. That's why I rate Switch2 five stars.
26 mai 2026
Avis spontané
Excellent service
I spoke to Lauren very early this morning to sort out a loss of supply. She was polite, courteous and clear about next steps and was eager to sort the issue speedily for me.
26 mai 2026
Avis spontané
The agent on the phone had clear…
The agent on the phone had clear instructions of what I needed to do and which form I needed to fill out
22 mai 2026
Avis spontané
Engineer Craig came at very short…
Engineer Craig came at very short notice as we had no hot water.
He was very efficient and polite. He identified the problem. Explained the process and fixed it.
Thank you Craig Excellent service .
23 mai 2026
Avis spontané
Amazing service from my first contact…
Amazing service from my first contact with the customer service team to the engineer Craig that came out. I didn’t have to wait long at all especially considering it was a weekend. Problem got fixed and Craig explained to me in detail as to what the issue was and also the next steps moving forward.
23 mai 2026
Avis spontané
The customer service agent Lauren was…
The customer service agent Lauren was such a wonderful help and her professionalism is impeccable
22 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear Lauren provided such wonderful support and demonstrated impeccable professionalism. We’ll be sure to share your kind words with her.
Good service customer service is best…
Good service customer service is best respectful service
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our customer service respectful and of a high standard. We really appreciate you taking the time to share your experience.
Great customer service and allot of…
Great customer service and allot of understanding and empathy. Big thank you!!
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you so much for your kind feedback.
We’re delighted to hear you received great customer service and that our team showed understanding and empathy. Your comments mean a lot, and we’ll be sure to share your thanks.
Customer service was excellent special…
Customer service was excellent special thanx to a lovely lady I spoke to earlier today
U r a Star ⭐ thank u 🙏
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you so much for your lovely feedback.
We’re delighted to hear you received excellent customer service, and we’ll be sure to pass your thanks on to the colleague you spoke with. Your kind words really mean a lot
Good Customer Care
Requested a call back and it was on time. Staff was very understanding and polite. Cleared my worries. Customer service was great.
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
We’re pleased to hear your call back was on time and that our team member was understanding and polite. It’s great to know we were able to put your mind at ease.
We really appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Great Review! Thank you
Good quick call to schedule appointment
Good quick call to schedule appointment
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re glad to hear your call was handled quickly and your appointment was scheduled without any issues. We appreciate you taking the time to share this.
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