It's seems impossble to pay switch2 by card. Direct debit is not available on their website. Requires a phone call to request a Direct debit email to be sent, but the Direct debit link doesnt work. T... Voir plus
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Lisez les avis des autres
Engineer Craig came at very short notice as we had no hot water. He was very efficient and polite. He identified the problem. Explained the process and fixed it. Thank you Craig Excellent service... Voir plus
Amazing service from my first contact with the customer service team to the engineer Craig that came out. I didn’t have to wait long at all especially considering it was a weekend. Problem got fixed a... Voir plus
I rang Switch2 26/05/2026 with a query. The customer service person I spoke to immediately sorted out my enquiry. The customer service person was knowledgeable, friendly, helpful and efficient. That's... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Coordonnées de contact
The Waterfront, BD17 7EZ, Shipley, Royaume-Uni
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Bien
3 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helped fast and easy
15 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear your issue was handled quickly and easily. We appreciate you taking the time to share your experience.
Lauren was very polite and helpful.
14 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Lauren was polite and helpful during your call. We’ll be sure to pass on your kind comments.
Fantastic customer service today
Fantastic customer service today. The young lady was really helpful, I was impressed. It’s always nice to get someone who will go out of their way and resolve my concerns.
14 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear you received fantastic customer service and that our team member was so helpful in resolving your concerns. It’s great to know you felt supported and impressed by the service provided.
We really appreciate you taking the time to share your experience.
Continuing Disappointment
It’s always a bad experience with Switch 2 Energy, they are far and away the worst energy company out there. Paying your bill is the most frustrating and ridiculous experience I have each month and am usually raging by the time I put the phone down. I definitely don’t want to be with Switch 2 my Housing Association have forced all its tenants into using their so called service. Perhaps if Switch 2 made it possible to find out and pay your bill all in the one phone call instead of remaining in the Stone Age this would be an improvement?
13 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re sorry to hear about your experience.
Our phone payment option is an automated line designed to let you check and pay your bill quickly without queuing. We’re sorry this hasn’t worked well for you. If you’re having difficulties, please get in touch and we’ll happily guide you through the different ways to view and pay your bill.
I was having difficulty with my…
I was having difficulty with my internet and had to set up an account online. The person on the phone was very understanding and helpful and I was easily able to help me with my difficulty
13 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear our team member was understanding and able to support you with setting up your online account. It’s great to know your issue was resolved smoothly, and we appreciate you taking the time to share your experience.
Positive review for Vic Burton
I would like to leave a highly positive review for Vic Burton, who has been an amazing support to both the staff team and the residents here at Albany House. He is always couteous, respectful and professional with residents, taking the time to reassure people and respond with patience and kindness.
From a staff point of view, i genuinely do not know what we would have done without him. Vic has gone above and beyond on more than one occassion, particularly during emergencies, and has continued to offer support even when he has not been on site.
His realiabilty, professionalism and willingness to help have made a real difference. Vic is a credit to the service, and we are very grateful for everything he has done.
13 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you so much for your wonderful feedback.
We’re truly delighted to hear about the exceptional support Vic has provided to both your team and the residents at Albany House. His professionalism, kindness, and dedication—especially during emergencies—are exactly the qualities we strive for, and it’s fantastic to know he has made such a positive impact.
We’ll be sure to pass on your kind words to Vic and recognise the difference he has made. Thank you again for taking the time to share this—it means a great deal.
It was a long wait to talk with the…
It was a long wait to talk with the guy, I forgot his name, the rest was all good.
13 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re sorry to hear about the wait you experienced, as we know this can be frustrating. However, we’re pleased that once connected, your issue was handled well.
We appreciate you sharing your experience and will use your feedback to help improve our waiting times.
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you received a quick response and found our staff polite. We appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Great Review! Thank you.
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our booking service efficient. We appreciate you taking the time to share your experience.
Information on my bills
The lady who answered my call was very helpful in helping me sort out my bill and even added me to the priority list as I hadn’t been put on it she was very polite and friendly and very courteous to me even though I was a little stressed and anxious
13 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear our team member was able to support you with your bill and ensure you were added to the priority list. It’s great to know she was polite, friendly, and understanding, especially while you were feeling stressed and anxious.
We appreciate you taking the time to share your experience.
Customer service
My query was dealt with in a friendly and prompt manne. I was very happy with the outcome of my conversation.
12 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear your query was handled in a friendly and prompt manner, and that you were happy with the outcome. We appreciate you taking the time to share your experience.
Call back option
Had a option for a call back due to high demand. They called back within 30 minutes.
12 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you used our call back option and received a prompt response within 30 minutes. We appreciate you taking the time to share your experience.
Lauren was very helpful
Lauren was very helpful. She explained how the moving-in process works and how to get the ownership changed.
12 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Lauren was helpful and able to clearly explain the moving-in process and ownership change. We’ll be sure to pass on your kind comments.
The agent who answered my call to…
The agent who answered my call to correct my direct debit details was most help and efficient -worth 5 stars. However, the time taken for a response to my telephone call - in excess of 15+ minutes - was poor, hence the overall grade of 3 stars.
12 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear our agent was helpful and efficient—this is great to see. However, we’re sorry to hear about the long wait time you experienced, as we know how frustrating this can be.
We appreciate your comments and will use this feedback to improve our response times.
Engineer Paul Butler is excellent
Paul Butler was excellent today when he visited my flat to replace a control valve. What a nice man and very knowledgable, would choose to have him back for any future repairs. Thank you Paul!
12 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Paul provided excellent service and that you found him knowledgeable and friendly while replacing your control valve. We’ll be sure to pass on your kind words to him — I’m sure he’ll really appreciate them.
Fantastic customer support
Fantastic customer support and great, friendly help with the process for moving out.
12 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that our customer support team made your moving-out process smooth and straightforward. Providing friendly, helpful service is very important to us, so it’s great to know this was your experience.
Wishing you all the best with your move!
Extreme limits of arbitrary charges
Extreme limits of arbitrary charges, you end up paying more than double of your monthly actual usage as standing charges.
11 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for sharing your feedback. We’re sorry to hear your concerns about standing charges and understand how frustrating this can be when they seem high compared to your usage. If you’d like any help understanding exactly what standing charges cover or want us to review your account with you, please feel free to get in touch with our customer support team — we’re always happy to help.
Thank you for helping resolve a query…
Thank you for helping resolve a query that related to no heating and hot water in the property and confirmation of email address to send for queries
11 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re glad we could help resolve your query regarding the loss of heating and hot water and provide clarity on where to send future queries. It’s important to us that any issues like this are addressed as quickly and clearly as possible.
If you need any further assistance or have more questions, please don’t hesitate to get in touch — we’re always happy to help.
Réponse de Switch2 Energy
Great Review! Thank you.
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