HomeFuels Direct Avis 

I like to give good reviews on here.

Thanks to Home Fuels my oil turned up on time. Booked on and before 14.10.26.

Emailed me the day before to say it will be delivered on the due date and it was this morning.

Thank you

Straightforward booking. Competitive pricing. The new delivery options is an improvement on previous system. My latest delivery arrived on time.

Appalling. Ordered and paid for oil, delivery date came and went, no contact, no explanation. Apparently they decided to cancel my order, still no explanation and waiting for reimbursement.

Ordered and paid for oil. Apparently tanker did arrive when we were out. Were not informed of this. There was no reply to my email as to where the delivery was. We had no service and no communication. It was not until I contacted Certas Energy who apparently own HomeFuels Direct that I learnt that the tanker had actually been. Cancelled order, awaiting refund, will not use again!

Way past my delivery date ,still waiting for my delivery.
Contacted home fuels and keep getting told no drivers , awful ,never using them again.
Now run out of fuel ,no heating or hot water .
Staff on phones unhelpful , steer clear .

Having previously had 4 or 5 successful deliveries, the most recent one has been postponed for access reasons and without any communication at all. Phoned the number provided to be given numerous poor excuses and then to be told I won’t be getting my oil and it has been cancelled. Extremely poor ‘customer service’. Makes you wonder if the oil is being sold on at a higher price. Will not use again and would not recommend.
*Still waiting for a reply to email 48 hours after sending it, prompted by your reply. Sums up the communication perfectly!*

Non delivery despite payment taken and no contact to update us. The website has no phone number or direct means to communicate with anyone. 6 days after confirmed delivery date and nothing. Poor.

This is the first time ordering from this company, and honestly, cannot fault them.
I ordered the heating oil on Thursday, it was delivered the very next day despite paying low price for longer delivery timescales.
Ordering was super easy too. Lowest prices available on the market.
Very happy with the service, so will be making this my regular supplier.

A fantastic service from all at HomeFuels, I use them every year.
Thanks
Bob C

Ordered 500litres of heating oil on 25/8 with specific request for delivery by small 4 wheel tanker. Order accepted and advised of delivery by 10/9. Was subsequently advised of 2 different delivery dates which came and went without any delivery or explanation as to why not delivered. Today received email informing that the order had been cancelled due to tanker not being able to access the property and payment would be refunded. On contacting local Certas depot was informed that they did not have a tanker which could access the property, the person who was rude and unhelpful, said a baby tanker was required which was not available at the depot dealing with the delivery. I pointed out that the previous 5 deliveries had been made successfully without any issues by a small 4 wheel tanker. Their response was just to reiterate what they previously said adding ‘they could no longer make any further deliveries to the property ‘. Apart from this one conversation, all communication has been via email, again all of which were unhelpful and could have been written by a robot. Aside from having no oil there is also the issue of placing a new order at a significantly higher price. I will take great pleasure in taking a photo of the small 4 wheel tanker delivering the oil and sending it to Certas. Looking at Certas response to previous comments it is unlikely to have any impact or result in a meaningful apologise.

Order made 17.01.26. Great experience and arrived on time. SM

Very poor experience with these cowboys.
I managed to pay and secure oil for around £635 for 700 litres from homefuelsdirect 2 weeks ago.
In the next several days the oil price had increased so I was relieved to have locked in the price.

An oil tanker from "Certas" arrived today at my home, without notifying me, as I had stipulated. The driver says he inspected the tank and said there was a crack and other damage and therefore he couldn't deliver the oil to me - despite the same company having delivered to the same tank less than 6 months previously. And there was no evidence of entry to my property to look properly at the tank.
When I complained to the company, they said they had pictures of my tank and ignored the fact that my heating maintenance company has recently certified the tank as fine!

I strongly believe that Home fuels direct, in cahoots with certas, clearly knew they could get significantly more for the oil, so fabricated a story about the tank in order to take it away and deliver the oil to someone else for a much higher price.
Looking at several comments above, this is a known tactic from this company during the current period.
This company are greedy, untrustworthy, and should be avoided at all costs. They should be looked at by the relevant ombudsman.

You make me feel so jolly, that is why i get my oil from Ollie. With the weather reports every week you can be ready for what is out on the street. Don't be caught out and have to worry, just order your oil and it will come on a lorry,and that is why i love Ollie.

Can’t fault these guys always have been the cheapest around and always delivered on time if not earlier

Easy ordering and excellent delivery service. Highly recommend.
Thank you.

Quoted on 4th August with maximum 7 day delivery, still no confirmation of delivery date on 20th so contact customer services. No real reply initially, only after manging to find a phone number I was told there is a delay, no explanation why, and later received an email stating delivery maybe 24th. No reason why, no customer services and no compensation. I'm disabled and without heating or hot water, which I told homefuels about.
Terrible service.

Ordered and paid for oil online only to find after nearly three weeks NO oil delivered and very poor customer service chasing this up. Would never order from this company again

This company had been my go-to heating oil supplier for over 8 years, and I even left them a glowing 5-star review in the past. Sadly, my most recent experience was completely different.

On 8 July I ordered and paid for 500 litres of heating oil at the advertised price, specifically requesting a smaller tanker but with the knowledge most sized tankers can access my (and neighbouring) property. The order was accepted, payment was taken, and everything appeared to be in order.

Then fuel prices rose sharply. On 20 July I was told my order had been cancelled because a driver had allegedly assessed the property and decided a baby tanker was required – but HomeFuels Direct no longer had one available. Curiously, many other 1-star reviews mention the company stopped operating baby tankers months earlier. If that was the case, why was my order accepted in the first place?

Customer services could not tell me when this supposed site assessment took place and were unable to provide a satisfactory explanation for the cancellation. There also appears to be no meaningful complaints procedure.

I would encourage anyone considering using this company to read the 1-star reviews carefully. You will find a remarkable number of long-standing customers whose orders were cancelled for a variety of reasons after being accepted and paid for. Many of these cancellations appear to coincide with sudden increases in fuel prices.

The Competition and Markets Authority is currently investigating the domestic heating oil market following concerns about pricing after Middle East-related supply shocks. Readers can draw their own conclusions, but based on my experience I have lost all confidence in HomeFuels Direct.

A very disappointing end to what had been an otherwise good 8-year relationship.

Have been using them for quite a while now. Always great price and service. However, not now. I ordered on 8th July, still no sign of delivery. I've spoken to them on the phone e and just get fobbed off with a new excuse each day. This also happened on my last order with them. Its not difficult to schedule deliveries and so be able to tell customers when to expect their order. Won't be using them again.

First time order to this company. Left instructions as we have electronic gates and need to be in. Company said delivery would be 23rd July or before. Came today 24th July good job I was here as driver did not ring beforehand as we had left instruction to do so. Anyway that aside driver was lovely,very respectful of our property and plants and alls well that ends well.would order again but company should take heed of any instructions customer has. Price was excellent must have ordered the day before Trump started Iranall over again and now oil has risen sharply.sothankful for that at least.