It's seems impossble to pay switch2 by card. Direct debit is not available on their website. Requires a phone call to request a Direct debit email to be sent, but the Direct debit link doesnt work. T... Voir plus
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Lisez les avis des autres
Engineer Craig came at very short notice as we had no hot water. He was very efficient and polite. He identified the problem. Explained the process and fixed it. Thank you Craig Excellent service... Voir plus
Amazing service from my first contact with the customer service team to the engineer Craig that came out. I didn’t have to wait long at all especially considering it was a weekend. Problem got fixed a... Voir plus
I called Switch 2 to discuss the recent change over from Veolia, as I was very confused! Lauren was brilliant. Very informative, kind, calm and helpful. I would highly recommend Lauren for sure!!!
À propos de l'entreprise
Écrit par l'entreprise
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Coordonnées de contact
The Waterfront, BD17 7EZ, Shipley, Royaume-Uni
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Bien
3 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service and allot of…
Great customer service and allot of understanding and empathy. Big thank you!!
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you so much for your kind feedback.
We’re delighted to hear you received great customer service and that our team showed understanding and empathy. Your comments mean a lot, and we’ll be sure to share your thanks.
Customer service was excellent special…
Customer service was excellent special thanx to a lovely lady I spoke to earlier today
U r a Star ⭐ thank u 🙏
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you so much for your lovely feedback.
We’re delighted to hear you received excellent customer service, and we’ll be sure to pass your thanks on to the colleague you spoke with. Your kind words really mean a lot
Good Customer Care
Requested a call back and it was on time. Staff was very understanding and polite. Cleared my worries. Customer service was great.
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
We’re pleased to hear your call back was on time and that our team member was understanding and polite. It’s great to know we were able to put your mind at ease.
We really appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Great Review! Thank you
Good quick call to schedule appointment
Good quick call to schedule appointment
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re glad to hear your call was handled quickly and your appointment was scheduled without any issues. We appreciate you taking the time to share this.
Switch2 Query
Lauren from Switch2 was professional and kind, and provided a clear update on my ongoing issue. Really appreciated the helpful and timely communication.
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear Lauren provided a professional, kind, and clear update on your issue. We’ll be sure to pass on your appreciation—great communication like this is what we strive for.
The lady was brilliant
The lady was brilliant, efficient and very kind. It was a pleasure talking to her and I'm waiting for them to solve my problem.
Thank you so much.
Best regards
21 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear you had such a positive experience and that our team member was kind and efficient. We’ll be sure to share your kind words.
We hope to resolve your issue for you very soon, and we appreciate your patience.
After waiting a short time I used the…
After waiting a short time I used the automated call back service and within 10 minutes that’s what happened. I was pleased to find the advisor was English speaking, friendly and helpful. She was able to resolve my issue within minutes. Well done 👍🏻
20 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear the call back service worked well for you and that our advisor was friendly, helpful, and able to resolve your issue quickly. It’s great to know you had such a positive experience
Lauren the call handler was very…
Lauren the call handler was very attentive
20 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Lauren was attentive during your call. We’ll be sure to share your kind comments with her.
Very helpful call handler today…
Very helpful call handler today although have had mixed results with others.
20 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear that your call handler was helpful today. However, we’re sorry to hear that your experience hasn’t been consistent, as this isn’t the standard we aim to provide.
We appreciate you sharing this and will use your feedback to help improve our overall service.
Maintenance No-show
Booked maintenance, took day off to accomodate, then switch2 proceeded to not show up at all.
First called mid-day and customer service acknowledged the booking but claimed they will call engineer and call-back when they received a response on whereabouts and schedule.
Engineers never showed up, and call back never happened.
Second call an hour later different customer service rep straight up denied there was any record of a maintance ever booked.
Great, a whole day wasted.
19 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback, and I’m very sorry for your experience.
We understand how frustrating it must be to take time off and have no visit take place, especially with the conflicting information you received. This is not the service we aim to provide.
Please contact us directly so we can investigate and arrange a new appointment. We sincerely apologise for the inconvenience.
Very good customer services
19 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you had a positive experience with our customer service team. We really appreciate you taking the time to share this.
Very efficient and friendly service
Very efficient and friendly service. Handled everything perfectly
19 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear you found our service efficient and friendly, and that everything was handled perfectly. We really appreciate you taking the time to share your experience.
Booked an engineer visit
Spoke with Vickie who helped book an appointment for the engineers to come back and replace ordered parts.
Let’s hope the engineers turn up!
19 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear Vickie was able to help and arrange your appointment. We understand the importance of things running smoothly, and we hope your engineer visit goes as planned.
If there’s anything further you need, please don’t hesitate to get in touch.
Réponse de Switch2 Energy
Thank you for your kind feedback.
We’re delighted to hear we were able to support you when you needed us. Your comments mean a lot and are greatly appreciated.
Very kindly services and support and…
Very kindly services and support and also they are very secured with login details
19 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our service kind and supportive, and that you feel confident in the security of your login details. We really appreciate you taking the time to share your experience.
Helpful polite Victoria was a pleasure…
Helpful polite Victoria was a pleasure to deal with
18 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Victoria was helpful and polite, and a pleasure to deal with. We’ll be sure to pass on your kind comments.
Good customer service
The customer service provided a solution to my queries.
18 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear our customer service team was able to provide a solution to your queries. We appreciate you taking the time to share your experience.
There's a lot to improve
There's a lot to improve. I recently booked an engineer appointment and instead of coming on the agreed day they left a "sorry we missed you" card the folllowing day. Service charges are quite high for the level of service and competence across the board. Nothing specifically with individual employees, it's more of a systemic issue.
18 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback, and I’m sorry to hear about your experience.
We understand how frustrating it must have been to miss your appointment and then receive a card the following day. We also appreciate your comments about our service, as this helps highlight where improvements are needed.
This isn’t the standard we aim to provide, and we’d like the opportunity to make things right. Please contact us directly so we can look into this and assist further.
I was called back within 30 minutes…
I was called back within 30 minutes after my request. Call then resolved my issue.
18 mai 2026
Avis spontané
Réponse de Switch2 Energy
We’re pleased to hear you received a prompt callback and that your issue was resolved efficiently. We appreciate you taking the time to share your experience.
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