It's seems impossble to pay switch2 by card. Direct debit is not available on their website. Requires a phone call to request a Direct debit email to be sent, but the Direct debit link doesnt work. T... Voir plus
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Lisez les avis des autres
Engineer Craig came at very short notice as we had no hot water. He was very efficient and polite. He identified the problem. Explained the process and fixed it. Thank you Craig Excellent service... Voir plus
Amazing service from my first contact with the customer service team to the engineer Craig that came out. I didn’t have to wait long at all especially considering it was a weekend. Problem got fixed a... Voir plus
I rang Switch2 26/05/2026 with a query. The customer service person I spoke to immediately sorted out my enquiry. The customer service person was knowledgeable, friendly, helpful and efficient. That's... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Coordonnées de contact
The Waterfront, BD17 7EZ, Shipley, Royaume-Uni
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Bien
3 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The person i spoke to was friendly and…
The person i spoke to was friendly and helpful also the call back I received was very quick
11 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that the person you spoke to was friendly and helpful, and that your call back was handled quickly. Providing prompt and supportive service is very important to us, so it’s great to know we met your expectations.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Réponse de Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that the person you spoke to was fantastic and helped get everything sorted for you. Delivering helpful and positive service is what we aim for, so it’s great to know we achieved that for you.
Mr Paul Buttler visited us to sort out…
Mr Paul Buttler visited us to sort out our boujer issue. He has been an amazing engineer we have ever come across. He was very calm and positive, at the same time professional and knowledgable. He managed to diagnose and fixed the actual problem.
Very happy . Thank you 🙏🌺🙏
11 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you very much for taking the time to leave such detailed feedback. We’re delighted to hear that Mr Paul Butler provided such an excellent service while resolving your boiler issue. It’s great to know that he was calm, positive, professional, and knowledgeable, and that he was able to successfully diagnose and fix the root cause of the problem.
We’ll be sure to pass your kind comments on to Paul — they’ll mean a great deal to him. If you need any further assistance in the future, please don’t hesitate to get in touch.
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you had a very good experience and received professional support. Providing a high standard of service is important to us, so it’s great to know this was reflected in your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Following up failed engineer…
Following up failed engineer appointment booking Customer service assistant was very help full she dealt with my enquiry rebook my appointment I think there is something wrong with their appointment booking system, I shall see if this appointment will materialise.
11 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for taking the time to leave your feedback. We’re pleased to hear that our customer service assistant was helpful and able to rebook your appointment. We do apologise for the inconvenience caused by the initial booking issue and appreciate you bringing this to our attention. Your comments have been noted and will be reviewed to help improve our appointment booking process. We hope your rearranged appointment goes smoothly and thank you for your patience.
Confusion over what switch payment coverers hot water and heating or electric meter payment.
I thought initially the conversation went well and the person on the other end if the phone knew what she was saying but after speaking to colleagues it seems she didn’t. I was askin if switch 2 desks with both the water and heating plus the electricity meter payment. But it doesn’t only the hot water and heating.
7 avril 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re sorry for the confusion during your call. We understand that the occupier asked whether Switch 2 covered both electricity and heating, and we apologise that it was not made clear that Switch 2 only applies to hot water and heating. Your comments have been noted and will be shared with the team to help improve clarity in future.
Ben was amazing and incredibly helpful
8 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that Ben was amazing and incredibly helpful. We’ll be sure to pass your comments on to him.
Fast response
Actually took less than 5 minutes to answer call. CSR was very helpful and was able to solve my query
8 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear your call was answered quickly and that our customer service representative was able to help resolve your query. We appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Very good review! Thank you ever so much.
DD set up
I wanted to set up the Direct Debit and everything was super easy and quick. Very satisfied. Thank you
8 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that setting up your Direct Debit was quick and easy, and that you’re very satisfied with the service. We really appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear you were happy with the customer service provided.
Easy to get what I was saying and very…
Easy to get what I was saying and very helpful thank you
8 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re glad to hear that we understood your query easily and that you found the service helpful. We really appreciate you taking the time to let us know.
Switch2 as a company are fine however…
Switch2 as a company are fine however the whole concept I don’t think is right or fair. With the heating hotwater you are locked in and you can’t switch your provider.
You move into a development with a shared heating system, there isn’t any openness or transparency. I didn’t know until I moved in that Switch2 only facilitate the payment and it’s Peabody that set the price.
Where my development has solar power, it’s not clear if the price they charge is the price it costs them or if Peabody are making money. With a daily charge of 50p it’s very expensive.
I was aware of the price before I moved in but I wasn’t aware that it was in fact peabody that set the price.
20 février 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for taking the time to share your detailed feedback. We understand your concerns around shared heating systems and the lack of choice when it comes to switching providers. You’re correct that Switch2 facilitates billing and metering, while heat prices are set by the heat network owner. If you have any questions or need any support, please do not hesitate to reach out, we are always here to help.
Really quick call back and Brilliant…
Really quick call back and Brilliant customer service.
7 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear your call was returned quickly and that you received brilliant customer service. We really appreciate you taking the time to share your experience.
nice people, short staffed?
The people I have spoken to were kind, courteous and helpful. However, finding a date to schedule works is proving difficult. I have phoned twice in 4 weeks without being able to get a visit confirmed. Also there doesn't seem to be a mechanism to be kept informed, other than calling to see what is going on and basically starting the process again from the start.
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that the team you’ve spoken to have been kind, courteous and helpful. However, we’re sorry to learn about the ongoing difficulty in securing a confirmed appointment and the lack of updates in the meantime. We appreciate how frustrating it must be to have to chase progress and repeat the process when just trying to get works scheduled. Your comments regarding communication and appointment coordination have been noted and will be shared with the relevant teams so we can look at improving how updates are provided. Thank you for your patience, and please accept our apologies for the inconvenience caused.
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you find our services affordable and of a good, excellent standard. We really appreciate you taking the time to share your experience.
The customer service person was polite…
The customer service person was polite and very understanding delt with the problem at speed.
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service colleague was polite, understanding, and able to deal with the issue quickly. We appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Thank you so much for the 5 star review!
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team very friendly and helpful, and we appreciate you taking the time to share your experience.
Customer service was incredibly helpful…
Customer service was incredibly helpful and solved my problem very quickly. It was a bit of a long wait to get across to an agent but after that, my issue was resolved literally in minutes. Super helpful people.
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service team were incredibly helpful and able to resolve your issue so quickly once you reached an agent. We do apologise for the longer wait time beforehand and appreciate your patience. It’s great to know that, despite the delay, the support you received was efficient and positive. Thank you for taking the time to share your experience.
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