It's seems impossble to pay switch2 by card. Direct debit is not available on their website. Requires a phone call to request a Direct debit email to be sent, but the Direct debit link doesnt work. T... Voir plus
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Lisez les avis des autres
Engineer Craig came at very short notice as we had no hot water. He was very efficient and polite. He identified the problem. Explained the process and fixed it. Thank you Craig Excellent service... Voir plus
Amazing service from my first contact with the customer service team to the engineer Craig that came out. I didn’t have to wait long at all especially considering it was a weekend. Problem got fixed a... Voir plus
The two engineers who arrived on time were very approachable and understood my concerns immediately. They provided a friendly service and I trusted them on entering my home. Thanks to Georgios and h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Coordonnées de contact
The Waterfront, BD17 7EZ, Shipley, Royaume-Uni
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Bien
3 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team very friendly and helpful, and we appreciate you taking the time to share your experience.
Customer service was incredibly helpful…
Customer service was incredibly helpful and solved my problem very quickly. It was a bit of a long wait to get across to an agent but after that, my issue was resolved literally in minutes. Super helpful people.
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service team were incredibly helpful and able to resolve your issue so quickly once you reached an agent. We do apologise for the longer wait time beforehand and appreciate your patience. It’s great to know that, despite the delay, the support you received was efficient and positive. Thank you for taking the time to share your experience.
I had a great experience with a Switch2…
I had a great experience with a Switch2 worker who helped me with a billing query. She was very professional, kind, and patient, guiding me through everything. Her sweet and helpful attitude made the whole process much easier. Highly recommend her assistance!
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that our colleague was able to help you with your billing query and that you found her professional, kind, and patient throughout. It’s great to know her supportive approach made the process easier for you. We’ll be sure to pass on your lovely comments, and we really appreciate your recommendation.
Good customer service today.
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received good customer service today and appreciate you taking the time to let us know.
Switch2 customer support
Well, I always have difficulty doting things out with them, at this contact everything is fine I am happy either way that.
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We understand that you’ve experienced difficulties in the past, but we’re pleased to hear that on this occasion everything went well and that you were happy with the support provided. We appreciate you taking the time to share your experience.
The woman at customer service was…
The woman at customer service was amazing at helping and made sure I got the help I need the same day
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that our customer service colleague was amazing and ensured you received the help you needed on the same day. We really appreciate you taking the time to share your positive experience.
The person I had spoken to was polite…
The person I had spoken to was polite and understanding and helpful.
6 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that the colleague you spoke with was polite, understanding, and helpful. We appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you found our team so helpful and friendly and that you received great customer service. We really appreciate you taking the time to share your experience.
Very efficient dealing with my query of…
Very efficient dealing with my query of moving house
5 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your query about moving house was handled efficiently. We appreciate you taking the time to share your experience.
My enquiry was dealt with…
My enquiry was dealt with professionally, swift and precised. Thank you.
5 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your enquiry was handled professionally, swiftly, and clearly. We really appreciate you taking the time to let us know.
Excellent customer service
Excellent customer service! I sent a query via email and it was solved quickly and efficiently. The person dealing with my complex request (Miroslav) has been professional, capable, clear, courteous and totally reliable. I could not ask for a better service.
2 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your excellent feedback. We’re delighted to hear that your email query was resolved quickly and efficiently. It’s great to know that Miroslav handled your complex request in such a professional, clear, and courteous manner. We’ll be sure to pass on your kind comments to him, and we really appreciate you taking the time to share your experience.
Very polite and helpful
Very polite and helpful. Request was dealt with straight away.
1 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our colleague was very polite and helpful, and that your request was dealt with straight away. We appreciate you taking the time to share your experience.
Lauren
I’ve been calling for a few days regarding an issue with my account. I have talked today with Lauren and she has been super helpful, explaining in detail everything and looking into any possible solution to help. Super thankful to her
1 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re sorry to hear that you had been trying to get your issue resolved over several days, but we’re delighted that Lauren was able to help when you spoke with her. It’s great to hear that she took the time to explain everything in detail and explore all possible solutions to support you. We’ll be sure to pass on your kind thanks to Lauren, and we really appreciate you taking the time to share your experience.
Réponse de Switch2 Energy
Excellent Review! Thank you.
Very good service.
30 avril 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received very good service and appreciate you taking the time to let us know.
I liked the way customer care handles…
I liked the way customer care handles the queries. Of the most friendliest.
1 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you liked the way our customer care team handled your query and that you found them friendly. We appreciate you taking the time to share your experience.
The exlent service
1 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for the fantastic feedback, we really appreciate it!
Spoken to Lorraine who was super…
Spoken to Lorraine who was super efficient and clear with advice dealing with our tenants. She couldn't have done a better job in understanding my issues.
1 mai 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our colleague was super efficient and provided clear advice while helping you with matters relating to your tenants. It’s great to know they took the time to understand your concerns, and we really appreciate you sharing your positive experience.
Requested a call back which came though…
Requested a call back which came though very quickly. Friendly agent who was able to arrange an engineer to come the next day!
29 avril 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your callback was arranged quickly and that our friendly agent was able to organise an engineer visit for the very next day. We really appreciate you taking the time to share your positive experience.
I called switch2 to book an appointment…
I called switch2 to book an appointment for essential essential maintenance but the lines where busy so I booked a call back and the call came less than 1 minute later, the operator was a lovely man who had lovely manners and was very accommodating so hats off to you for having lovely staff.
30 avril 2026
Avis spontané
Réponse de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that your callback came through so quickly and that our colleague was polite, accommodating, and helpful in booking your essential maintenance appointment. It’s great to know his friendly manner made such a positive impression. We really appreciate your comments and will be sure to share them with the team.
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