Watkins Energy Avis 

We moved into a Dock28 flat in January, our first bill arrived for £170 and our radiator never went above 19 degrees (it's supposed to be guaranteed to run at 21), Watkins sent a few engineers that spent 5 mins max in each visit, the engineers noted that 'flow levels were low' and that the 'pressure settings needed adjusting' yet magically when they report their work they say there's no issue. We had a cold brand new flat with extortionate bills and we can't do anything about it. The customer service has been friendly but ultimately useless, they deny there's an issue and refuse to adjust the bill, even when we have an email of them acknowledging the fault. Avoid at all costs and beware if you're buying a flat that requires you to go on a contract with Watkins, there is no escape.

Spoke with Tom in the customer service team who was incredibly friendly and helpful with setting up my account and getting my apartment energy sorted!

Watkins energy is a fantastic company, I phone them every month to pay my mams bill and Tom is fantastic he is so helpful and he explains every detail to me, my mind is not the same as it used to be and Tom explains every detail and he is a very happy person and I feel so relaxed when I phone up to pay the bill. Tom is an absolute credit to the company.

Tom was amazing really helped my partner and I get everything sorted at our apartment in Brewers Square

I don't remember paying 87.52 pounds for less than a month while flat feeling cool at 21 degrees and takes ages to warm up.
I am based in Dock28 new build.

The first thing is- Watkins charging high daily standing charge. On average Brand new construction 2bed flat (55sq meter) area they are charging around 70£ per month for just heating only(not for electric) for 2 people in DA1 area. My previous flat in canning-town 2 bed we use to pay for 60£ for electric&heating.

Done my Bellway flat completion on July 2024. I had to sign Watkins energy account documents to able to buy my flat. There is no price cap for Watkins energy like Ofgem price cap. Their prices are quite expensive and I am not happy at all. It is also frustrating to feel your hands are tied because you can’t switch your supplier.

I was invited for an interview and sent them a follow up message regarding this. They never got back to me. For a company that supposedly prides itself on customer service and having a good reputation, it fell at the first hurdle by being as disrespectful as to ghost a candidate.

Can't comment on rates yet as our development only just switched over to Watkins but the online systems and over the phone customer service are seriously fab. So efficient and fantastic experience in all dealings with customer service. Massive shout out to Becky who is just so helpful, knowledgeable and friendly I kind of wanted to stay on the phone!!!

Watkins notified us today that our price per kWh was going up 50% (!!!), to over 20p, in one month’s time. Absolutely nothing we can do about it because our development has an exclusivity agreement with Watkins.

Sudden and unjustified increases like this should be illegal - especially if consumers have literally no capacity to switch to a competitor.

Having been a customer of another heat provider, I need to say that Watkins Energy are ABSOLUTELY AMAZING.
Their prices are low and it’s evident that they plan ahead and buy energy at the right times.

Customer service is outstanding - emails are responded to very quickly and THEY ALWAYS PICK UP THEIR PHONES without a long wait and offer friendly and professional advice.

They’re proactive and will let you know if they think you can save money on your bill if your usage is high compared to your peers.

Well done team and thanks for looking after me as your customer.

Farhan has done an excellent. He has fixed my problem. Thank you very much. I appreciate it a lot.

To be honest, I regret buying a new build from Bellway because of the tariffs Watkins is imposing on the owners. In my area (Greater London), it is £0.17/kWh with a standing charge of £1.03/day. This is an absolute nightmare.

Moved in on Monday to a flat with debt the old tenant left, ended up passed to bekky - she sorted debt straight away and made sure i had credit, hot water & heating, sorted all my emails and calls all week and took me through my new account. She made me feel like i have somwhere to turn if i am struggling and was so bubbly and comforting. Complete change to previous companies and happy so far

Just had a wonderful engineer Farhan attend my property today to fix my heating problem …. Very knowledgeable extremely thorough professional and pleasant

We’ve had many issues with our communal heating, none of which are the responsibility of Watkins - which I understand they bear the brunt of in particular developments. Despite this I must say the customer service has been insanely good; from Becky 1, to Becky 2 and Paul calling me from home. They’ve kept me regularly updated, they’ve been more than happy to chat and I’ve found them to be very proactive. Really impressed team - thank you :)

Very pleased with the service I've had from Watkins Energy generally. Gary was absolutely fantastic and super helpful. Thank you for responding so efficiently to my issue. Great team

Energy cost has gone up from £20 a month to £150 a month the moment I was switched to Watkins

Thieves!! it's disgusting my elderly father has to pay this robbing company! A single person using heat for a small 1 bedroom flat is almost costing £4 a day!
Something Must get done to expose this thieving company!!!!

Before coming to Watkins energy my dad and I would spend 30-50 pounds a MONTH. The moment we joined Watkins that did a 180 and started producing kids. Last week I spent £30 in 6 days yesterday £20 in less than 12 hours. Make it make sense.