I can’t thank Josh at Wave Utilities enough for his help with a lost payment issue. What really impressed me was how he took complete ownership of the situation; he handled all the communications with... Voir plus
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Lisez les avis des autres
I spoke with staff member mitesh ,, and feel completely at ease and relieved now .. having tried fir over a year with both wave and castle water on and off to get to the right tariff for our water ..... Voir plus
L'entreprise a répondu
Very helpful and efficient sorted out our problem and very polite and hopefully in the future we will get notification of our bills when they are due by email. We have more than one property and he... Voir plus
L'entreprise a répondu
I called up and spoken to Lesley in relation to my worry that the April 2026 invoice covered the same period as a previous invoice. I felt like Lesley listened to my worries and saw why i was confused... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Wave
Écrit par l'entreprise
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to become the only retailer to be awarded Water Retailer of the Year three times, in 2021, 2023 and again in 2025.
Coordonnées de contact
PO Box 745, PE29 9PW, Huntingdon, Royaume-Uni
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Excellent
7 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ed was very helpful in obtaining a…
Ed was very helpful in obtaining a credit from Anglian Water due to their error in meter reading
23 avril 2026
Avis spontané
Wave utilitys
Very satisfied sorted problem quickly Very efficient thankyou.
23 avril 2026
Avis spontané
Lyndsay understood my initial…
Lyndsay understood my initial difficulty and took care over time to sort out our new account. Everything done with great efficiency and good humour. Wish every contact with a company was as good!
23 avril 2026
Avis spontané
I can’t thank Josh at Wave Utilities…
I can’t thank Josh at Wave Utilities enough for his help with a lost payment issue. What really impressed me was how he took complete ownership of the situation; he handled all the communications with the other parties involved so I didn’t have to. He made a stressful process feel effortless and kept me informed the whole way. Truly exceptional service
23 avril 2026
Avis spontané
The representative walked me through my…
The representative walked me through my query step by step explaining everything along the way and made me feel satisfied and believe she went over and above in her care.
23 avril 2026
Avis spontané
Réponse : Wave
Hi Pramod, thank you so much for taking the time to share your feedback with us. Debs will be delighted and so pleased to know she could help. Have a fab day - Fiona
Will was friendly and very efficient
Will was friendly and very efficient. When explaining what i was looking to achieve he had actioned it almost straight away.
23 avril 2026
Avis spontané
Réponse : Wave
Hi Glen, I'm so happy to hear Godswill could get everything resolved for you! He will be so pleased to read your comments. Have a lovely day - Fiona
Prompt, clear and comprehensive
Chloe and Karen provided a prompt and helpful resolution to my query. They took full ownership and communication was clear and timely throughout. Well done!
23 avril 2026
Avis spontané
Réponse : Wave
Hi Stephen, thank you so much for taking the time to share your comments with us. This will mean a lot to Chloe and Karen! I'm so pleased they could help. Have a great day - Fiona
Réponse : Wave
I know Caroline will be delighted when she reads your feedback, Mark! Thank you so much for sharing. Have a great day - Fiona
The operator listened to my request and…
The operator listened to my request and actioned it for me quickly and efficiently.
23 avril 2026
Avis spontané
Réponse : Wave
Hi Leigh, that's what we like to hear, I'm so pleased we could help you! Have a fab day - Fiona
Very helpful and efficient sorted out…
Very helpful and efficient sorted out our problem and very polite and hopefully in the future we will get notification of our bills when they are due by email.
We have more than one property and he has pulled them all together on one account.
23 avril 2026
Avis spontané
Réponse : Wave
Mike will be so pleased to know he could help you! Thanks for taking the time to share your feedback with us. Have a lovely day - Fiona
Incredible customer service
Tracey was lovely. Very professional, friendly and down to earth. It’s refreshing to speak to a human, and get the result I wanted from one phone call. Make such a difference in this day and age
22 avril 2026
Avis spontané
Réponse : Wave
What amazing comments, thank you John! Tracey will be over the moon when she reads them! Have a great day - Fiona
Nothing wrong with the representative
Nothing wrong with the representative. Just a horrible organisation to deal with beyond the front desk. Bring on renationalisation.
17 avril 2026
Avis spontané
Réponse : Wave
Hello there,
Really sorry to read this, We'd like to understand how we can help you more. I've sent a message to ask for your account info so we can look into supporting you. Or you can pop us a message to feedback@wave-utilities.co.uk
Excellent experience service assistant…
Excellent experience service assistant helped greatly with my questions
22 avril 2026
Avis spontané
Réponse : Wave
That's what we like to hear, thank you for sharing your comments with us, it really means a lot to us! Have a fab day - Fiona
Spoke to a lovely lady called Denise…
Spoke to a lovely lady called Denise very helpful and friendly
22 avril 2026
Avis spontané
Réponse : Wave
Hi Rochelle, thank you for sharing your feedback with us, we really appreciate it! I know your lovely comments will mean a lot to Denise! Have a great day - Fiona
Really helpful and patient young man
Really helpful and patient young man, explained everything clearly, and answered all queries.
Good advice on accessing on line info.
Excellent customer service for a change!!
22 avril 2026
Avis spontané
Réponse : Wave
That's amazing to hear, Shelagh! Mike will be over the moon with your kind comments! Have a fab day - Fiona
Caroline was very helpful with my…
Caroline was very helpful with my enquiry. She was polite and efficient, she did everything possible to resolve the problem for which I am very grateful. Thank you for your help today :-)
22 avril 2026
Avis spontané
Réponse : Wave
Hi Elaine, thank you for taking the time to share your comments with us, it really does mean so much to us. Caroline will be delighted! Have a fab day - Fiona
I was closing down my business and…
I was closing down my business and wrote in by email to inform Angian Water regarding the dates and when I would submit my final reading. The response was swift and efficient. I then followed up with the final reading as promised.
I was surprised that my final bill to 27th March asking me to pay by the 11th April did not arrive in the post until the 21st April. In the same delivery was another letter saying that my payment was overdue with the usual consequences etc!
I guess you could blame the post but somehow I don't think this was the case.
So the initial pleasant customer service was spoilt as I was anxious to get things paid off and closed down.
Following a reply, I would like to say thank you to Fiona for that information.Good to know. We can blame good old Royal Mail- again!!
21 avril 2026
Avis spontané
Réponse : Wave
Hi Cheryl, I can see your final bill was issued and sent on 27th March - I'm sorry to hear there was a delay in receiving this, which caused a reminder letter to be issued. I'm sorry that this led to your worry. I can confirm your account has been closed and the payment was received. Have a great day - Fiona
Emma provided an excellent service in…
Emma provided an excellent service in the online chat. Very knowledgeable and efficient. It was so nice to chat with an agent who understood immediately my needs and was able to respond with very helpful information. This experience made me consider moving all our water accounts to Wave.
22 avril 2026
Avis spontané
Réponse : Wave
Thank you for sharing your lovely comments about Emma, I know she will really appreciate them! Have a great day - Fiona
Amazing customer service from MITESH
Amazing customer service from MITESH. went above and beyond to help us, send necessary photos and information. Please give him a bonus/promotion. Also hi customer service style is wonderful. very patient and soft spoken.
15 avril 2026
Avis spontané
Réponse : Wave
Wow, these comments are amazing! Mitesh will be over the moon, I will be sure to pass them on! Have a lovely day - Fiona
Donna was most helpful and dealt with…
Donna was most helpful and dealt with my problems quickly and efficiently. Thankyou.
21 avril 2026
Avis spontané
Réponse : Wave
Donna will be delighted to read your lovely comments, Richard! Thanks so much for sharing them with us. Have a great day - Fiona
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