Sandra remeberd my name.. i was ringing with a problem which Sandra helped with without intrusive and talked me through the next stages I needed to go through to have accress to my organisations acc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Mike was very polite and professional, he was able to help me with access to our account, he explained everything clearly and in detail. I am very pleased to say that I now fully understand how paperl... Voir plus
L'entreprise a répondu
Needed help about an account and i spoke to Lesley. the system for us was hard to navigate, Lesley was on hand to set up the account we needed on the system so that we can pay invoices. Everything wen... Voir plus
L'entreprise a répondu
We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Wave
Écrit par l'entreprise
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Coordonnées de contact
PO Box 745, PE29 9PW, Huntingdon, Royaume-Uni
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Excellent
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You called me back within five minutes…
You called me back within five minutes lady on the phone was very helpful understood what I wanted to talk about advised what to do very helpful.
24 septembre 2026
Avis spontané
Réponse de Wave
Hi Wayne, thanks for taking the time to share your review. I'm so pleased you found the callback service useful, and that we were able to help with your query. Have a lovely weekend - Fiona
Happy customer
Caroline dealt with query efficiently and professionally with a cheery voice
24 septembre 2026
Avis spontané
Réponse de Wave
Thank you for your lovely feedback, Mrs Day! Caroline will be delighted! Have a lovely weekend - Fiona
Spoke to Becca today
Spoke to Becca today, she was an absolute gem. Sorted everything out for me within minutes. You cant beat speaking with a real person!!
24 septembre 2026
Avis spontané
Réponse de Wave
That's fantastic to hear, Jenny, thank you! I know your comments will mean a lot to Becca, I will make sure she gets to read them. Have a lovely day - Fiona
Didn't wait long to be connected to a…
Didn't wait long to be connected to a real human to answer my query which was handled quickly and efficiently and extra info given to me was very useful.
24 septembre 2026
Avis spontané
Réponse de Wave
I'm so happy to hear we could help answer your questions! Thank you for taking the time to share your feedback with us, it really does mean a lot. Have a fab day - Fiona
Invoice Query
My query was sorted out very professionally.
The call back system you have is a huge help, not having to hang on to speak to an advisor.
I spoke to Ross who was very helpful, polite and was able to sort out my query very quickly.
Thank you !
24 septembre 2026
Avis spontané
Réponse de Wave
Hi Sandra, thank you for taking the time to share your feedback with us! I know your comments will mean a lot to Ros, I will be sure to pass them on. Have a great day - Fiona
Very attentive and sorted my problems…
Very attentive and sorted my problems out promptly via WhatsApp
24 septembre 2026
Avis spontané
Réponse de Wave
Tracey will be very happy to know she could help you, and so quickly too! Thank you for taking the time to share your comments with us. Have a lovely day - Fiona
Mark and Mitash were extremely helpful…
Mark and Mitash were extremely helpful and a please to deal with
24 septembre 2026
Avis spontané
Réponse de Wave
Thank you for sharing your lovely feedback with us, David! Mark and Mitesh will be delighted when they read your comments! Have a fab day - Fiona
Live chat was successful.
Live chat was successful.
We needed to update account details, but its not possible to change your account name. Logged a 'live chat' request. After a short wait of around 5mins I had a nice conversation with Tracey. She did a few checks and was able to do the requested updates. So I'm very happy at not needing to be 'on hold' for ages, and would use the chat request again.
24 septembre 2026
Avis spontané
Réponse de Wave
I'm glad you found our chat service so useful and that Tracey could help get your query sorted. We really appreciate you taking the time to share your feedback with us. Have a lovely day - Fiona
My call was answered in reasonable…
My call was answered in reasonable time. The call handler, Mitesh, was very helpful in responding most satisfactorily to my query about why the property address had changed. He also set up a direct debit for me. Thank you very much Mitesh.
22 septembre 2026
Avis spontané
Réponse de Wave
I'm so pleased to hear Mitesh could help with your query and get everything set up for you! I will be sure to pass your feedback on. Have a lovely day - Fiona
Online chat with Mike who was extremely…
Online chat with Mike who was extremely helpful and set up the account swiftly. Made life much easier when had previously had issues with the online form. Thanks Mike!
24 septembre 2026
Avis spontané
Réponse de Wave
Hi Bekky, thank you for your lovely feedback about Mike! I'm so pleased he was able to help get your account sorted for you. Have a great day - Fiona
Excellent Customer Service
The lady that I spoke to was very knowledgeable and helpful. She took time to explain options and advised on options for future.
Excellent Customer Service, thank you.
24 septembre 2026
Avis spontané
Réponse de Wave
That's lovely to hear, Jeannette! Thank you so much for sharing, it means so much to our team. Have a great day - Fiona
Excellent Customer Service - Fiona
On the back of some difficulties resolving some outstanding issues with our account, I’m pleased to say Fiona has provided excellent customer service. She has been willing to provide as much detail as we required in order for us to understand any confusions, and most importantly to obtain a fair outcome. Thank you Fiona for your time and assistance - it is appreciated and Wave are lucky to have you.
24 septembre 2026
Avis spontané
Réponse de Wave
Hello Brodie
I am so sorry to read this review. I have popped you a message to get more information so that we can look into supporting you with this, or feel free to drop an email over to feedback@wave-utilities.co.uk
Chloe was really professional and…
Chloe was really professional and helpful, quick to respond and still very informative. Appreciated her support
23 septembre 2026
Avis spontané
Réponse de Wave
Thank you for your lovely feedback, Ben! Chloe will be so pleased to know she could help you. Have a great day - Fiona
Following a formal complaint my case…
Following a formal complaint my case was well managed by Josh, despite the best efforts of Wave to derail the process. He kept me well informed throughout and his help was much appreciated.
23 septembre 2026
Avis spontané
Réponse de Wave
Hi Hugh, thank you for sharing your feedback with us! I'm so pleased Josh was able to resolve the complaint for you. Have a lovely day - Fiona
Very helpful & informative
Very helpful & informative
Answered all queries & brought account up to date
23 septembre 2026
Avis spontané
Réponse de Wave
Thank you for sharing your feedback with us, Michelle! I am so pleased Debs was able to help answer all your questions. Have a lovely day - Fiona
Becca was really helpful
Becca was really helpful, polite and knew exactly what to do to sort my problem. Thank you.
23 septembre 2026
Avis spontané
Réponse de Wave
Hi Rowenna, thank you for your lovely feedback! It really is so greatly appreciated and I know will mean so much to Becca! Have an excellent day - Fiona
Becca was so helpful and personable
Becca was so helpful and personable, discussed my queries promptly and directly. Really quick and positive service! Thanks Becca.
23 septembre 2026
Avis spontané
Réponse de Wave
Thank you for sharing your amazing comments with us, Laura! Your feedback will mean so much to Becca! Have a brilliant day - Fiona
Great fast online support from Becca
Great fast online support from Becca. Thank you!
23 septembre 2026
Avis spontané
Réponse de Wave
Hi Megan, thank you for your great feedback! I'm so happy you found the chat service useful and that Becca could help with your query. Have a lovely day - Fiona
Josh was brilliant from start to…
Josh was brilliant from start to finish. he handled the complaint in a very professional and competent manner and led from start to finish.
absolutely a thumbs up from me.
23 septembre 2026
Avis spontané
Réponse de Wave
That's excellent to hear, Shahzad! Josh will be over the moon with your feedback, I will make sure he gets to read it. Have a lovely day - Fiona
spoke with Becca this morning with ref…
spoke with Becca this morning with ref to our water bill being alot higher than last quarter - she explained the reason for this and how we can better keep an eye on things in the future - very helpful
23 septembre 2026
Avis spontané
Réponse de Wave
I'm so pleased Becca was able to talk through your bills and provide guidance on what to look out for. Your feedback will mean a lot to her, I will be sure to pass it on. Have a great day - Fiona
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