The furniture is great/top-of-the-line…. also top $$$$$. Telephone sales people are top notch/knowledgable & professional and personable. My order was for canvas covers only (furniture may never gi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve called customer service on various occasions and they were excellent support. They took the time to teach me how to care for my furniture and didn’t try to sell me something I didn’t need. They... Voir plus
L'entreprise a répondu
My experience at Westminster teak was perfect! Every person who helped along the way to resolving my customer service experience was kind, effective and expedient. I’d buy anything that these people... Voir plus
L'entreprise a répondu
From our initial contact, through the ordering process, through product delivery, through Post delivery Support, we were both impressed and thrilled by Westminster boutiques customer service! I am no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.
Coordonnées de contact
2915 Red Hill Ave, B107, 92626, Costa Mesa, Etats-Unis
- 8885928325
- cs@westminsterteak.com
- www.westminsterteak.com
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Product is well made
Product is well made. Bench is beautiful! The packaging was done extremely well and protected the product from damage in shipping. I was able to repurpose the packing material rather than trashing it.
7 mars 2025
Réponse de Westminster Teak
Dear DM,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Worth the wait & $$$$
-Communication is key. Tara Varney was engaged and followed-up as promised. There are always kinks in our 'perfect' plans and WT is available to smooth things out.
-Difficult to un-crate...what seems like a reasonable deconstruct is more complicated. Directions would be most helpful.
11 mars 2025
Réponse de Westminster Teak
Dear Pamann,
We appreciate your kind words about Tara and her dedication to ensuring a smooth experience. We understand that unpacking can be a challenging process, and we strive to make it as straightforward as possible. We will certainly take your feedback about the instructions into consideration as we continue to improve our customer experience.
Best Regards,
Cecil Gentry
Customer Service
Westminster Teak
888-592-8325
Réponse de Westminster Teak
Dear John,
We are so pleased to hear of your satisfaction! Your kind words truly mean a lot to us and serve as a great motivation to continue delivering the highest level of service to valued clients like you. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
Good quality outside furniture
Well made good quality outdoor furniture. Prompt delivery with fabulous customer service
3 mars 2025
Avis spontané
Réponse de Westminster Teak
Dear Liz,
Thank you for the review! In reviewing your purchase history with Westminster Teak, we couldn't verify your order based on the information provided. At your opportunity, could you please reply with your order number so we may annotate such for any future promotions?
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
I purchased a set of chairs and small…
I purchased a set of chairs and small bistro table which cost well in excess of $3200.00. Now over two years old and the stainless steel is rusting and the wood dowels on the teak chairs have come out. In reaching out on the warranty, I was reminded to polish the stainless steel on a regular basis. We have other sets, purchased from both Costco and Terra, and those show little to no degradation. I am dismayed at the poor customer service and lack of integrity. I rarely if ever complain, but truly unhappy with the quality of the product and poor response from this seller. A warranty response that is met with disdain and lecture on how to care for furniture is not a warranty.
While I appreciate that Westminster Teak sells quality products, I now see that their "stainless steel" is of a quality less than what I might have expected. We live in No. California, the foothills which has rather hot summers. We have always covered all our outdoor furniture and upon removal this year noticed dramatic rusting on the steel. In what world does stainless steel rust as much as it has. I provided photos of what we found and expect more than an offer to polish the rust away. I had expected this set to last more than 2.5 seasons before showing signs of failure.
1 avril 2025
Avis spontané
Réponse de Westminster Teak
Dear Marius RB,
Thank you for taking the time to provide your feedback. We’re genuinely sorry to hear that your experience with our furniture has not met your expectations, and we appreciate the opportunity to address your concerns.
At Westminster Teak, we take great pride in the quality of our materials and craftsmanship—offering marine-grade 316L stainless steel and responsibly harvested, Grade-A teak designed to last a lifetime with proper care. We understand how disappointing it can be when signs of wear appear, especially on a high-value purchase, and we’re committed to helping our clients understand how to best care for their investment.
While 316L stainless steel is among the most corrosion-resistant available, superficial surface spotting or “tea staining” is a widely recognized phenomenon that can occur over time due to environmental factors like humidity, airborne particles, or even proximity to pool chemicals or fertilizers. This superficial spotting is not the act of rusting, which compromises the structural integrity of the product, resulting in degradation of the steel. Rather, it is a cosmetic occurrence that requires occasional maintenance—similar to how even luxury automobiles need regular care to maintain their finish. The same applies to teak, which is a natural, organic material that will weather with exposure, requiring periodic maintenance.
As the stainless steel matter is a non-warrantable issue related to expected material behavior rather than a defect, our response was aimed at providing solutions—offering replacement teak plugs, complimentary care products, and guidance to help you maintain your furniture. Our goal is to empower our clients with the knowledge and support needed to maintain their investment for years to come.
As evidenced by our 4.8 out of 5 star rating with nearly 2,500 honest reviews by our verified clients, we place integrity and service excellence at the top of our company values. While we stand behind the high quality of our products, we simply could not sustain a lifetime warranty if we were responsible for replacing all items that only require routine care to restore. Doing so would compromise our ability to honor our warranty for cases where a product genuinely fails within its generous terms.
If there’s anything further we can do to assist, please don’t hesitate to reach out. We await your response regarding the needed quantity of teak plugs and sincerely appreciate the opportunity to serve you. Thank you once again for choosing Westminster, and we wish you a lifetime of enjoyment using your bistro set!
Kind regards,
Megan Ryan
Client Services Manager
Westminster Teak
(888) 592-8325
High-quality product
High-quality product, professional and friendly service. Very happy with my bench.
27 février 2025
Réponse de Westminster Teak
Dear Barbara,
Thank you for your kind words! We're glad to hear of your satisfaction with both the bench and service you received. At Westminster Teak, we take great pride in our commitment to exceptional craftsmanship and customer satisfaction, and your feedback truly means a lot to us. If we can ever be of further assistance, please do not hesitate to reach out.
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
Perfect teak sunlounger for our Midcentury Modern home…
We had been looking for a clean lined modern teak chaise lounge for our enclosed secret garden off of our primary bedroom. Aesthetics, comfort and durability were top of the decision tree. We found the perfect model at Westminster Teak. We ordered it. It was delivered to Santa Barbara the very next day. The driver could not have been nicer! The one glitch was the extensive wait for cushions in the Sunbrella fabric of our choice. Luckily we found a custom cushion fabricator online and we had our cushion in 10 days.
25 février 2025
Réponse de Westminster Teak
Dear AG,
Thank you for the kind words, and for choosing Westminster Teak. We are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Service was fine
Service was fine--in fact very good.
But price to replace a broken umbrella spoke seemed a bit steep for a customer who has purchased thousands of $$$ of goods from Westminster Teak!
24 février 2025
Réponse de Westminster Teak
Dear Melvin,
We sincerely appreciate your feedback and continued patronage over the years. Our esteemed and dedicated customers like you, who return to purchase from us, are why we have provided our clients with high-quality teak furniture for the past 28 years.
At Westminster, we strive for nothing less than service excellence, and we are glad to hear we have met your expectations in this regard. Regarding your concerns about the extended umbrella arm pricing, we routinely evaluate our part pricing to ensure fair rates for our clients despite the continuous rising cost of teak.
We regret to hear that the extended umbrella arm cost at approximately 7% of the total current frame value did not align with your expectations, and we will continue to evaluate our pricing to ensure that our part costs appropriately align with our customers' expectations.
Thank you once again for taking the time to provide your thoughts and for the years of trust you have placed in Westminster. We deeply value your continued support and the opportunity to serve you throughout the lifetime of your teak. We wish you and yours many wonderful years ahead while enjoying your Westminster collection!
Kind regards,
Megan Ryan
Client Services Manager
Westminster Teak
(888) 592-8325
Easy communication and very kind and…
Easy communication and very kind and helpful by the associated whom I spoke!
24 février 2025
Réponse de Westminster Teak
Dear Jorge,
We appreciate your kind words! We strive to provide excellent customer service and are pleased to hear of your satisfaction with both the products and service received. If we can ever be of further service, please don't hesitate to reach out. We are here to help!
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
Beautiful bench and outstanding customer service
I worked with Alan on purchase of teak bench and plaque for my sister's memorial and he was outstanding. The bench is beautiful and we couldn't be happier.
31 janvier 2025
Réponse de Westminster Teak
Dear PD,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Amazing furnitures
4 décembre 2024
Avis spontané
Réponse de Westminster Teak
Dear Jen,
Thank you for your stunning review!
We are delighted to hear that you are happy with our product.
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
Immediate response and follow-through
Immediate response and follow-through. Detailed answers to question. AND replacement of out-of-warranty hardware at no charge 10 years after purchase. Our chairs and ottomans/tables live on our boat and always get compliments from our visitors.
11 février 2025
Réponse de Westminster Teak
Dear Elizabeth,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. We wish you many more great years relaxing upon your Westminster Teak furniture. If we can ever be of further assistance, please do not hesitate to let us know.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
I had previously ordered the same…
I had previously ordered the same product from another source. The product was never shipped and finally received a refund after 2 months. I then ordered from you. The same product was $20 less, was shipped the next day, and delivered 3 days later. Relatively speaking, this was a superior experience.
3 février 2025
Réponse de Westminster Teak
Dear JH,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
All around a Great experience
21 janvier 2025
Réponse de Westminster Teak
Dear Michael,
We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster. If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Fast shipping
Fast shipping. No issues found. Item arrived safe and sound. A+ delivery.
16 janvier 2025
Réponse de Westminster Teak
Dear OkieGal,
We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster. If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Great product ...plus great service
Great product ...plus, when I had a small problem to report, the service was immediate and a replacement part was expedited to me.
21 janvier 2025
Réponse de Westminster Teak
Dear Alfred,
We cannot thank you enough for taking the time out of your day to provide us with your positive feedback. When issues come about, we do our best to quickly resolve the matter to our customers complete satisfaction. We are glad to hear you are enjoying your Westminster Teak furniture and hope you do for many more years to come.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Réponse de Westminster Teak
Dear James,
We appreciate you taking the time to share this review of your recent experience with Westminster Teak. We strive to provide exceptional service and quality products, and are so glad to hear of your satisfaction. Thank you for your kind words and for choosing us! If we can ever be of assistance in the future, please don't hesitate to let us know.
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
Every aspect of the transaction was of…
Every aspect of the transaction was of the highest quality. The staff I dealt with were professional, knowledgable, and friendly and promptly responded to my inquiries. The furniture is of the highest quality and surpassed my expectations. I can't recommend Westminster more highly.
16 janvier 2025
Réponse de Westminster Teak
Dear John,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and products and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your Westminster Teak furniture. If we can ever be of further assistance, please do not hesitate to let us know. We are here to help for the lifetime of your teak.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Réponse de Westminster Teak
Dear Paul,
We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster Teak. If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Beautiful craftsmanship
Extremely happy with the bench we ordered! Well-designed and beautiful craftsmanship! Even arrived before we were expecting it.
15 janvier 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.