The furniture is great/top-of-the-line…. also top $$$$$. Telephone sales people are top notch/knowledgable & professional and personable. My order was for canvas covers only (furniture may never gi... Voir plus
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I’ve called customer service on various occasions and they were excellent support. They took the time to teach me how to care for my furniture and didn’t try to sell me something I didn’t need. They... Voir plus
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My experience at Westminster teak was perfect! Every person who helped along the way to resolving my customer service experience was kind, effective and expedient. I’d buy anything that these people... Voir plus
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From our initial contact, through the ordering process, through product delivery, through Post delivery Support, we were both impressed and thrilled by Westminster boutiques customer service! I am no... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.
Coordonnées de contact
2915 Red Hill Ave, B107, 92626, Costa Mesa, Etats-Unis
- 8885928325
- cs@westminsterteak.com
- www.westminsterteak.com
4,8
Excellent
3 k avis
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100% Satisfaction Guaranteed
Absolutely the best customer service of any company I have purchased furniture from online. I had an issue with one of the table legs and customer service immediately remedied it. The leg arrived in three days, in time for my party. All my guests raved about how beautiful my new table and chairs were. The quality and craftsmanship are unbelievable. I will definitely purchase more furniture from Westminster Teak. Thanks again for your excellent customer service.
20 mai 2025
Réponse de Westminster Teak
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that your experience with our customer service and furniture exceeded your expectations, especially with such perfect timing before your event. It’s wonderful to know your guests enjoyed the beauty and craftsmanship of your new table and chairs.
We truly appreciate your trust in Westminster Teak and look forward to helping you with your next purchase. Thank you again for choosing us!
Warm regards,
The Westminster Teak Team
Réponse de Westminster Teak
Dear AH,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Great Customer Service at Westminster Teak
It was a very pleasant experience to look for my table at Westminster Teak. I highly recommend!
24 avril 2025
Réponse de Westminster Teak
Dear LS,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Great steamer chairs
The delivery team were great. The chairs arrived promptly & in great condition.
25 avril 2025
Réponse de Westminster Teak
Dear Katherine,
Thank you for your stunning review!
We're delighted to hear that the delivery team was great and your chairs arrived promptly and in excellent condition.
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
Great after sales customer care
Excellent customer service, thank you Sarah for supplying replacement spare bolts for my teak chairs.
I failed to find replacements online, but you knew immediately what was needed.
Would thoroughly recommend your company for its well made products and after sales customer care.
26 mai 2025
Avis spontané
Réponse de Westminster Teak
Dear T Fair,
Thank you for your stunning review!
We are delighted to hear that you received excellent customer service. We're glad we could quickly identify and supply the replacement bolts for your teak chairs.
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
Helpful communication all the way
Helpful communication all the way. Masterful packaging and superb quality of teak. The bench was easy to assemble…even enjoyable, and the result far exceeds my high expectations. Thank you!
28 avril 2025
product is well made and arrived on…
product is well made and arrived on time. company has a great selection.
22 avril 2025
Réponse de Westminster Teak
Dear Chris,
Thank you so much for taking the time to provide your feedback regarding your shopping experience with us. We're thrilled to hear that you received your order timely and appreciate your thoughts regarding our product offering.
Please don't hesitate to let us know if we can ever be of further service. We are here to help long after the initial delivery of your order, and we wish you and yours many years ahead enjoying your Westminster collection.
Kind regards,
Megan Ryan
Client Services Manager
Westminster Teak
(888) 592-8325
Great product, fast friendly service
The chairs are beautiful and functional. Ordering was easy and delivery was fast.
23 avril 2025
I have made multiple purchases
I have made multiple purchases, and the customer service has been consistently superior with timely delivery.
21 avril 2025
Réponse de Westminster Teak
Dear RF,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Excellence product and service
Excellence product, superfast delivery and outstanding customer service!
17 avril 2025
Réponse de Westminster Teak
Dear LVK,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
need a better ltl carrier
The box arrived ripped apart and thank god lazy Susan wasn’t damaged
7 avril 2025
Excellent customer service
Excellent customer service in working with me to honor a prior sale price. Superior product that matches the quality of my other teak pieces and it was also easy and fast to assemble. Well packaged and protected for the fast shipping.
7 avril 2025
Réponse de Westminster Teak
Dear Kevin,
Thank you for your stunning review!
We are delighted to hear that you are happy with our services and product.
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
Réponse de Westminster Teak
Dear Barbara,
Thank you for taking the time to share this positive review. Customer satisfaction is our highest priority here at Westminster and we are happy to hear you are pleased with the care product. Please let us know if we can be of any assistance. We are here to help.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Efficient & prompt customer service.
1 avril 2025
Réponse de Westminster Teak
Dear AW,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Not worth it's money
My experience wasn't that great. I didn't enjoy the small cutting board i purchased. The only thing i could see i paid for was the weight of the wood. Wouldn't make another purchase with this company. Wayfair would have server better and much cheaper
31 mars 2025
Réponse de Westminster Teak
Dear Sandra,
Thank you for your feedback. We're truly sorry to hear that your experience with our Charcuterie Board did not meet your expectations. At Westminster Teak, we take pride in the craftsmanship and quality of our products, and it's always disappointing to learn when a customer feels we’ve fallen short.
Providing exceptional service and customer satisfaction has been a cornerstone of our company for over 26 years, and we are committed to making things right. We’re reaching out to you directly to better understand your concerns and work toward a resolution.
We look forward to serving you further and thank you once again for choosing Westminster Teak.
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
The product is solid and I love the fabric
4 avril 2025
Réponse de Westminster Teak
Dear JY,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future.
Warmest regards,
Alan Womack
Réponse de Westminster Teak
Dear Raymond,
We're so pleased to hear that you received your parts on time and in excellent condition. We strive to provide a seamless experience for our customers, and your feedback is greatly appreciated. If we can ever be of further assistance, please don't hesitate to reach out.
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
Réponse de Westminster Teak
Dear Gary,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused by delays in delivery. While we work with a carefully vetted network of carriers who consistently meet our high standards, we understand that the quality of service can ultimately depend on the local terminal managing the final leg of delivery. We regret that this impacted your experience and apologize again for any disruption caused.
Kind Regards,
Bailey Styron
Customer Service
Westminster Teak
888-592-8325
Réponse de Westminster Teak
Thank you for the kind words, and for choosing Westminster Teak. We sincerely appreciate you taking the time to share your positive feedback.
Customer satisfaction is our highest priority here at Westminster Teak, and we are thrilled to hear you are pleased with your recent order.
Kindly let us know if we can be of further assistance in the future.
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
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